City Volkswagen of Chicago

My wife and I bought our first VW today. Mickey is a My wife and I bought our first VW today. Mickey is a nice guy. He is patient and knows what we really want and care about. He fought a great price My wife and I bought our first VW today. Mickey is a nice guy. He is patient and knows what we really want and care about. He fought a great price for my GTI (even a little more than my budget but still a nice deal). More

Mickey was helpful right from the start. He genuinely wanted to find the right car for me and my husband. Mickey made sure to get us the right price and car for our budget. I love my Jetta! wanted to find the right car for me and my husband. Mickey made sure to get us the right price and car for our budget. I love my Jetta! More

Just purchased my brand new 2012 Volkswagen Jetta from The Autobarn City Volkswagen. The sales team together with the finance managers are great, fast and very friendly they have affordable prices and eve The Autobarn City Volkswagen. The sales team together with the finance managers are great, fast and very friendly they have affordable prices and everything is explained very detailed. I'm going to recommend them to all my friends and family. More

I had a good experience with The Autobarn City VW. Kyle and Michael were very helpful in finding me what I wanted and keeping it within my price range. and Michael were very helpful in finding me what I wanted and keeping it within my price range. More

Sassan is the guy you want to go to if you are looking to buy a Touareg; he knows everything about them and is very honest, patient and friendly. Moreover, he is extremely fair and reasonable as it relates buy a Touareg; he knows everything about them and is very honest, patient and friendly. Moreover, he is extremely fair and reasonable as it relates to trading in a vehicle. The Autobarn City Volkswagen Dealership has excellent staff in the Service Department and a pleasant cashier. Buying a used car is a gamble, and it is extremely comforting to buy a pre-owned vehicle from a salesman who has a lot of integrity and is very professional. I have purchased two vehicles from this dealership and I highly recommend them. Sassan is the man! More

It was a great experience buying a new car in autobarn. Francys explain every question I had about the car I was interested,and I was please when he gave me a call to remind me that he was going to wait fo Francys explain every question I had about the car I was interested,and I was please when he gave me a call to remind me that he was going to wait for me if I go see the car. Also, Sassan help me with the loan rate and he did what I was looking for... Overall, They were a great help buying my new car... More

I received the best price for the car I was looking for. The salesman went 2 states away to pick up my dream car. He gave me his cell phone number so I can call him anytime I have any problems or questions The salesman went 2 states away to pick up my dream car. He gave me his cell phone number so I can call him anytime I have any problems or questions about the car. More

I was in desperate need of a car after graduating college. I was also very nervous about the process of purchasing a car. Autobarn was the first place I stopped to look. I intended to have an informa college. I was also very nervous about the process of purchasing a car. Autobarn was the first place I stopped to look. I intended to have an informational visit. After speaking with Javier, he made sure the process was as simple and enjoyable as possible. He also was very accomodating and pleasant to be around. Javier is definitely an individual who will go above and beyond for a customer and I was impressed with his genuine personality. Sassan was also very professional and willing to work with me on getting the car the best suited my needs and wants. The duo was able to find the car in the exact color I was looking for and they also stayed within my price range. I ended up purchasing the car the next day followed up by a great hug and congratulations from Javier. I have also been very impressed with the after sale follow up and how helpful Javier and Sassan have been. I will definitely reccomend the Autobarn to others because of these two individuals and their phenomonal customer service. They exceeded my expectations. More

Sassan and Dennis were truly a pleasure to work with. The experience was anything but what your typical experience is with car salesmen. They weren't pushy at all and truly seemed to have my best interes The experience was anything but what your typical experience is with car salesmen. They weren't pushy at all and truly seemed to have my best interests at heart. They were also very patient. I didn't make a decision in one day and I had trouble making my mind up about what I wanted exactly. When I did decide on what I wanted and we started the paperwork they kept me comfortable, offering me coffee, water, and pizza! I can honestly say if these two are still working for VW when I purchase my next car I will definitely work with them. Sincerely, Angela More

Original Post: 12/15. Ordering and taking delivery of my Original Post: 12/15. Ordering and taking delivery of my vehicle went really smoothly, but that was two months ago now and things took a turn for the Original Post: 12/15. Ordering and taking delivery of my vehicle went really smoothly, but that was two months ago now and things took a turn for the worse. Fast forward to today and the "deposit" they made me pay to order the vehicle has not been refunded and most of the sales people and managers I dealt with have quit and/or stopped returning my calls. Every time I reach someone they give me the answer of "it'll be there later this week" or "we're waiting for the end of the month for the books" that was two weeks ago now and still no refund. I have brought this to the attention of Volkswagen of America who is investigating on my behalf. I should be able to charge them interest on what they owe me, they've been holding my money for close to 4 months now. UPDATE 12/16. Since I posted this they contacted me and are working to get me a check overnighted, but they claimed innocence in not knowing who I am and why I was owed money until they looked into it. This issue has been brought to their attention and the people involved were just not doing their job to expedite what I thought would be a serious issue. It took posting here for urgency to be added to the situation, and that's pretty sad and I thusly will not be adjusting my review scores here. More