City Volkswagen of Chicago

Top notch service!! Stopped in to find an SEL Premium Atlas in a particular color scheme and options. While they didn’t have that exact vehicle in stock, they were quick Stopped in to find an SEL Premium Atlas in a particular color scheme and options. While they didn’t have that exact vehicle in stock, they were quick to locate and delivery one the same day! Both Ray and Sam were a absolute pleasure to deal with and they provided a smooth, easy going experience. Thanks again for an outstanding vehicle! More

Everything we hoped for! Thank you Ernie Quezada for helping my wife and I purchase our second car. You not only made the process super easy and transparent, but you made it h Thank you Ernie Quezada for helping my wife and I purchase our second car. You not only made the process super easy and transparent, but you made it highly enjoyable as well. We feel blessed to have had you helping us throughout this process and for looking out for our best interest. You are truly a special guy. Best wishes to you and I hope to see you again! More

Beautiful Car. great service I walked into the store already knowing I wanted a Tiguan. David from the sales staff was very attentive when I described to him the kind of stuff I'd I walked into the store already knowing I wanted a Tiguan. David from the sales staff was very attentive when I described to him the kind of stuff I'd be using a Tiguan for, after a good conversation he showed me the different Tiguan models and then he went out of his way to find me my Tiguan with the color and specs that I wanted it. I was really satisfied with the entire procedure More

Easy Breezy I had an excellent buying experience thanks to Ernie, Dan, and Mark. I appreciate them all for their hospitality and taking the time to thoughtful ans I had an excellent buying experience thanks to Ernie, Dan, and Mark. I appreciate them all for their hospitality and taking the time to thoughtful answer all of my questions. They certainly made the process as seamless as possible. More

Competent and patient We were in the market for an SUV lease. Ray was very knowledgable and very patient. He took the time to understand our needs, offered many options, an We were in the market for an SUV lease. Ray was very knowledgable and very patient. He took the time to understand our needs, offered many options, and was respectful of our needs and budget. It was a great experience and even our kids felt taken care o (ray offered them food and entertainment)! He is great and we highly recommend him. More

Great buying experience Ray was very helpful/fair in helping me purchase my TDI Passat. Would highly recommend having a chat with him if you’re in the market for a VW. Ray was very helpful/fair in helping me purchase my TDI Passat. Would highly recommend having a chat with him if you’re in the market for a VW. More

New car purchase JP and Dan were great to work with on my new car purchase. The paperwork took 15 min. It was easiest car buying experience. I would highly recommend w JP and Dan were great to work with on my new car purchase. The paperwork took 15 min. It was easiest car buying experience. I would highly recommend working with this team at City VW. More

Excellent service! JP listened to my needs and didn’t push anything different. I felt very comfortable and at ease during the whole process. The entire staff was very f JP listened to my needs and didn’t push anything different. I felt very comfortable and at ease during the whole process. The entire staff was very friendly and made the experience enjoyable. I highly recommend this dealership! More

Fantastic Experience from Beginning to End My husband and I leased our 4th VW at City Volkswagen yesterday and it was the best experience! We got to the dealership later that we would have li My husband and I leased our 4th VW at City Volkswagen yesterday and it was the best experience! We got to the dealership later that we would have liked to last night and you would have thought we walked in at 9am. We did not feel rushed through the process and everyone took all the time necessary for us to make our final decision on our beautiful, new Tiguan SEL. We worked with Sam, Laura, and Clemente and each one was nicer and more helpful than the next. Laura took the time to find out what we were looking for in a car and what features were most important to us. She showed us cars that met our needs and had the features we were looking for...there was no upselling. It was a truly pleasant experience! My mom also recently got a VW Jetta from City and she had the same experience. She's also had nothing but great service from the Service Department as well. I will definitely refer all my friends here. Kudos to all of you! More