City Volkswagen of Chicago - Service Center

Ray cotto and his manager clemente helped me get my dream car quickly and at a fair price thanks again guys! car quickly and at a fair price thanks again guys! More

My experience has been amazing. Ray, Alex, and John has been a big help and they worked with me on every end. Honestly, I’m highly satisfied and they’ve made me feel comfortable wor Ray, Alex, and John has been a big help and they worked with me on every end. Honestly, I’m highly satisfied and they’ve made me feel comfortable working with them and making my purchase. More

Working with Eddie Valdez was amazing. He helped me sell my car extremely quickly and stress free. He was very communicative prior to me coming in which was nice and he was up front and ho He helped me sell my car extremely quickly and stress free. He was very communicative prior to me coming in which was nice and he was up front and honest throughout the process. More

Valadez was tremendous help while using KBB trade-in and made it a smooth process! made it a smooth process! More

I have taken my car (purchased from the dealer) here twice for regularly scheduled maintenance. Both times I had to wait excessive amounts of time when I could clearly see my car ready and parked on the twice for regularly scheduled maintenance. Both times I had to wait excessive amounts of time when I could clearly see my car ready and parked on the street. Most recently I had to wait over an hour to pay and get my keys all while my car sat parked outside. I'm not sure if they are understaffed or need a better process. This shouldn't happen every time and I've never had so much of an unnecessary wait at other service locations. My most recent visit became even more frustrating finding that my car was unlocked (on a busy street) and all of the electronics had been reset. All radio presets gone, temperature controls set to Celsius, speed set to Kph from mph. I'll be looking at my options for service next time around. More

Inaccurate paperwork. Sold me a"new" car with 300+ miles on it. I couldn't get my credit unlocked on a Sat for the financing so they said they'd adjust the interest rate t Sold me a"new" car with 300+ miles on it. I couldn't get my credit unlocked on a Sat for the financing so they said they'd adjust the interest rate the following Monday. That took an act of god and me calling the dealership general manager because the finance guy wouldn't call me back after like 10 calls in 3 days. Had 3 warranty/recall repairs in 2.5 years. Service dept are the WORST. Never have loaners, appointments are a week out, they've lost appointments before and now they won't fix my warrantied AC after a week of jerking me around because "it was probably damaged by a pebble in the road". The additional part is a week out and they're saying $1,500. No. Way. More

Justin has always been a straight shooter and the reason I continue to service my vehicle with them. Even bought a new car from them because of his continued kindness! I continue to service my vehicle with them. Even bought a new car from them because of his continued kindness! More

My experience with City VW has been very positive from buying the car, service and then finally selling the car back to the dealership. buying the car, service and then finally selling the car back to the dealership. More

Justin has been my guy since I came in about 6 months ago and has been nothing but helpful. Makes choosing an auto shop and painless. If you have a Volkswagen or any other German made car this is the shop to and has been nothing but helpful. Makes choosing an auto shop and painless. If you have a Volkswagen or any other German made car this is the shop to choose. More

I bought my car here, and ordered parts for my 2021 Atlas. I was worried with the parking situation and honestly, their setup in the service department is actually very efficient - with the customer in Atlas. I was worried with the parking situation and honestly, their setup in the service department is actually very efficient - with the customer in mind. Drop off is a piece of cake and someone goes up to you and takes more information about the car before you even go inside to meet with one of the service managers. Chris is awesome! He took care of me and the car and was up front with everything - even with the timeframes of when the car will be ready. I will say, this is a busy service dept - there's always somebody there dropping or picking up their car (my experience when I went and had parts shipped here). They have a great reception/waiting area for customers - equipped with charging stations. They have sofas or regular chairs or high chairs if you wanted. Staff is also very knowledgeable of the area - they directed me to a great coffee shop nearby. Overall, I can't find fault in my experience with their service center. I had my doubts before, but now I am planning to have all my included maintenance done here. More