City Volkswagen of Evanston

Absolutely amazing dealer. Knowledgable, understanding, and most importantly a great listener! He has meet all of my expectations and was not pushy but actually helped me find Knowledgable, understanding, and most importantly a great listener! He has meet all of my expectations and was not pushy but actually helped me find the perfect car. More

I was actually redirected to this dealership and had the best car buying experience. The employees were very welcoming from the moment I walked in. I was introduced to Narcis who assisted with figuring out best car buying experience. The employees were very welcoming from the moment I walked in. I was introduced to Narcis who assisted with figuring out who I was, and what I was looking for. I was a little nervous since it was the first time I was buying a car on my own, and he took his time explaining everything to me for me to make the best decision for myself. He even checked in a couple days later to see how things were going with my new purchase. Also, the sales manager, Alex, was amazing! He helped me bundle some things under my car note that I didn’t have to include separately on my Insurance, And took the time to get to know me as well! Overall, amazing customer service. I am from the south side of Chicago, but it was well worth the drive! More

Went in at 8:45 looking for a vehicle and they were already ready to help! Mario and Alex helped me out after my old car went out. They accepted my pre-approval, didnt try to hagle me or anything of so already ready to help! Mario and Alex helped me out after my old car went out. They accepted my pre-approval, didnt try to hagle me or anything of sorts. No stress, super easy. Highly recommend! More

By far the best car buying experience I have ever had. Frank was amazing. His knowledge and expertise was evident, and it made the entire process easy and enjoyable. Would highly recommend City Volkswagen Frank was amazing. His knowledge and expertise was evident, and it made the entire process easy and enjoyable. Would highly recommend City Volkswagen of Evanston. More

Have dealt with Mario on several occasions and he has helped me out every single time. He is a man of his word and he is easy to work with helped me out every single time. He is a man of his word and he is easy to work with More

Mario helped us pick out a car and then Alex went over all our finance options and even secured us a better rate than what we had with our bank. Overall an Awesome experience all our finance options and even secured us a better rate than what we had with our bank. Overall an Awesome experience More

We've been working with this dealership for several years. Highly competent sales and service teams. Narcis has helped us with all of our car purchases. I can't recommend him more. He's incredibly years. Highly competent sales and service teams. Narcis has helped us with all of our car purchases. I can't recommend him more. He's incredibly knowledgable about the products and clearly and carefully explains every detail about the transaction. I appreciate that he takes time to explain all the features of the car. And he's always available if you've got a question on anything. If I'm in the market for a new car he's the first person I will call every time. More

This was my first car purchase and Mario made it very special by listening and getting me exactly what I wanted special by listening and getting me exactly what I wanted More

I had the pleasure of purchasing a 2024 BMW M2 from City Volkswagen of Evanston, and the entire experience was nothing short of outstanding. Within 36 hours of discovering the car online, I flew in from Sou Volkswagen of Evanston, and the entire experience was nothing short of outstanding. Within 36 hours of discovering the car online, I flew in from South Carolina to Illinois and was met with professionalism, hospitality, and true enthusiasm from the Evanston VW team. From the moment I arrived early Saturday morning, the staff made sure everything moved smoothly. Ian, the client advisor who sold me the car, was fantastic to work with—responsive, knowledgeable, and genuinely excited about helping me find the right fit. I’ve even stayed in touch to share updates and pictures of the car! The management team, including Marcus and Bill, were incredibly supportive and truly demonstrated what customer care is all about. While a minor issue arose shortly after purchase, they went out of their way to ensure it was resolved quickly and fairly, and that I was fully taken care of in the process. Manny in finance made the paperwork a breeze and was one of the kindest finance professionals I’ve encountered at any dealership. Marek and the technicians were quick to inspect the vehicle and coordinate service the same day, and Caesar ensured I had safe and smooth travels from the dealership. Buying a car—especially out of state—can be a stressful process, but this team made it easy, comfortable, and even fun. They treated me with honesty, urgency, and respect, and I couldn’t be more grateful for how they handled every step of the process. Highly recommend City Volkswagen of Evanston if you're looking for a team that truly stands behind their customers. More

If you are looking to get a new car go see Mario in sales and Alex in finance and Alex in finance More