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City Volkswagen of Evanston

Evanston, IL

5.0
2,491 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today! So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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1033 Chicago Ave

Evanston, IL

60202

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Showing 2,491 reviews

May 23, 2025

All praise for the salon, special praise for Frank Guevara and Alex Pashkovsky, it was a pleasure working with you! More

by Dejanfem2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

City Volkswagen of Evanston responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sam Lotta General Manager slotta@cityautogroup.com

May 23, 2025

All praise for the salon, special praise for Frank Guevara and Alex Paszkowski, it was a pleasure to work with you! More

by Dejanfem2
Recommend Dealer
Yes
Employees Worked With
Frank Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

City Volkswagen of Evanston responded

Thanks for sharing about your experience with City Volkswagen of Evanston. We appreciate your business and hope to see you again soon! Sam Lotta General Manager slotta@cityautogroup.com

May 21, 2025

It was very nice to work with Marcus and Mario. Could not have asked for a better experience More

by Zay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

City Volkswagen of Evanston responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at City Volkswagen of Evanston are glad to have you as a customer. Sam Lotta General Manager slotta@cityautogroup.com

May 17, 2025

This was by far the easiest and quickest car buying experience I've had! Gilbert was super knowledgeable and welcoming. He made sure to answer all our questions, and worked with the team (Enrigue) to e More

by Ben
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gilbert Ansah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enrique Garibay
May 17, 2025 -

City Volkswagen of Evanston responded

Thanks for sharing your thoughts about your experience with City Volkswagen of Evanston. We appreciate your business and hope to see you again soon! Sam Lotta General Manager slotta@cityautogroup.com

May 17, 2025

Best sales experience! The entire process was stress free thanks to Ian and the crew. Everything was carefully explained. Features of the vehicle were effectively demonstra More

by EMG89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Edmonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Konrad Kawula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Paszkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

City Volkswagen of Evanston responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Sam Lotta General Manager slotta@cityautogroup.com

May 16, 2025

Agreed to sell a car to me at 4pm on a Thursday, and complete the deal when I showed up the next day at 10am Friday. Negotiated the price. They texted me at 7pm Thursday night they sold to someone else. More

by jmreilly
Recommend Dealer
No
Employees Worked With
Brendan Cowhey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus
May 20, 2025 -

City Volkswagen of Evanston responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sam Lotta General Manager slotta@cityautogroup.com

May 13, 2025

Frank was transparent and honest! I told him I did not want to waste my time or his and he did not! He is so knowledgeable and straightforward I enjoyed working with him and helping m More

by acevedojarlene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Paszkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

City Volkswagen of Evanston responded

Thank you so much for choosing City Volkswagen of Evanston! Please let us know if we can be of any more assistance. Sam Lotta General Manager slotta@cityautogroup.com

May 09, 2025

Absolutely amazing dealer. Knowledgable, understanding, and most importantly a great listener! He has meet all of my expectations and was not pushy but actually helped me find More

by sanjin_penava
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Paszkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

City Volkswagen of Evanston responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com

May 07, 2025

I was actually redirected to this dealership and had the best car buying experience. The employees were very welcoming from the moment I walked in. I was introduced to Narcis who assisted with figuring out More

by Charisse F.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Paszkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

City Volkswagen of Evanston responded

Here at City Volkswagen of Evanston, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Sam Lotta General Manager slotta@cityautogroup.com

May 05, 2025

Went in at 8:45 looking for a vehicle and they were already ready to help! Mario and Alex helped me out after my old car went out. They accepted my pre-approval, didnt try to hagle me or anything of so More

by ncosborne26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Paszkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

City Volkswagen of Evanston responded

Here at City Volkswagen of Evanston, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Sam Lotta General Manager slotta@cityautogroup.com

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