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City Volkswagen of Evanston
Evanston, IL
2,751 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,751 reviews
February 09, 2026
Everyone was so great and the environment was so welcoming and informative. Being greeted by the gender manager of sales Mario to all the wonderful information about the specific vehicle I was inter welcoming and informative. Being greeted by the gender manager of sales Mario to all the wonderful information about the specific vehicle I was interested in provided by Josh this was an experience to remember for sure! Will definitely be back and referring everyone I can to this location and epically Josh:) More
by Jay
Employees Worked With
February 09, 2026
Josh was very polite and helpful, my granddaughter and I are pleased with him and the new car are pleased with him and the new car More
by isapluschke55
Employees Worked With
February 08, 2026
This is my fourth car with Gilbert. He’s simply the best! Trustworthy, straightforward, honest. There will definitely be a fifth because I know he’ll do the best he can for his customer He’s simply the best! Trustworthy, straightforward, honest. There will definitely be a fifth because I know he’ll do the best he can for his customers. More
by jav2119
Employees Worked With
February 04, 2026
Made the process of buying a vehicle smooth and enjoyable. Very knowledgeable and friendly staff! enjoyable. Very knowledgeable and friendly staff! More
by cla.mag.hil
February 02, 2026
Great experience working with Gilbert. He was professional, honest, and made the whole process easy and stress-free. No pressure, no nonsense—just solid service and clear communication. Hi He was professional, honest, and made the whole process easy and stress-free. No pressure, no nonsense—just solid service and clear communication. Highly recommend asking for him if you’re buying a car. More
by Arber Bujupaj
Employees Worked With
January 31, 2026
Greatest salesperson ever. No need to see anyone else but Mario when you walk in here. Kind, courteous, professional and definitely knows what he’s talking about No need to see anyone else but Mario when you walk in here. Kind, courteous, professional and definitely knows what he’s talking about More
by Willis
Employees Worked With
January 31, 2026
My experience was excellent. I came in to look at a specific car I’d found on their web page Gordon the sales contact assigned had it ready we went for a drive and closed the de I came in to look at a specific car I’d found on their web page Gordon the sales contact assigned had it ready we went for a drive and closed the deal. More
by Buyer
Employees Worked With
January 31, 2026
Terrific customer service provided by Mario and his team. Very enjoyable time when buying a car with my father Very enjoyable time when buying a car with my father More
by Aldin
Employees Worked With
January 31, 2026
I had a very nice and pleasant experience with Mario at VW in Evanston and would highly recommend anyone that’s looking to get a new vehicle to visit them. 5/5 service VW in Evanston and would highly recommend anyone that’s looking to get a new vehicle to visit them. 5/5 service More
by stefanvulovic04
Employees Worked With
January 31, 2026
They were up front to me before coming in. When I came in I took car for a quick test drive, and finished the deal just as it was promised When I came in I took car for a quick test drive, and finished the deal just as it was promised More
by Gio
