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City Volkswagen of Evanston
Evanston, IL
2,495 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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June 19, 2025
Had an easy laid back car buying experience and it was everything that I could ask for everything that I could ask for More
by Bob
Employees Worked With
June 17, 2025
I have had 6 VWs over the past 30 years. I had a problem with a chronic issue and was a couple days out of warranty. The service manager Bill went to bat for me and was able to convince corp I had a problem with a chronic issue and was a couple days out of warranty. The service manager Bill went to bat for me and was able to convince corporate to honor the warranty since the problem started well in the warranty window. Then I bought a new Tiguan r-line with Narcis and it was a complete breeze. He didn't xx me with unreasonable offers - a quick and respectful back and forth and we came to a fair deal. Would recommend working with Bill and Narcis at this dealership for sure. More
by derekgaspar
June 15, 2025
If you're unhappy with your car—whether it's a 1972 Pinto or a 2024 Tiguan SE—City Volkswagen of Evanston is the place to make it right. When Anthony (owner), Brendan (sales), and Alex (finance) say they wan or a 2024 Tiguan SE—City Volkswagen of Evanston is the place to make it right. When Anthony (owner), Brendan (sales), and Alex (finance) say they want their customers to love the car they’re in, it’s not just dealership talk—they mean it. They worked tirelessly to get me out of my 2024 Tiguan SE and into a 2025 Tiguan SEL—in blue, no less (which is nearly impossible to find). That kind of persistence and customer focus is rare in this industry. I can't imagine ever buying a car anywhere else. Highly recommend. More
by ibbecca
June 14, 2025
After several months of looking for a new car, we ended up buying 2022 Taos from City VW of Evanston. The whole process was easy. We didn't feel pressured. Our dealer was Narcis, a knowledgeable and respe up buying 2022 Taos from City VW of Evanston. The whole process was easy. We didn't feel pressured. Our dealer was Narcis, a knowledgeable and respectful salesman. We especially liked the efficiency of the financial department because after buying the car we drove with new plates and ready to enjoy the car. All in all excellent experience and high recommendation for City VW of Evanston. More
by Taos88
June 14, 2025
I ended up purchasing a Cross Sport. The sales person Narcis did a great job. Everything went very smooth. The sales person Narcis did a great job. Everything went very smooth. More
by kalamper
June 13, 2025
excellent service. provide expert advice that helps in decision-making. Thank you Narcis,thank Volkswagen. provide expert advice that helps in decision-making. Thank you Narcis,thank Volkswagen. More
by Hukic Salih
June 13, 2025
Got an GTI 2025 with Mario and the process was easy and comfortable. Would recommend comfortable. Would recommend More
by shinelandwu
Employees Worked With
June 13, 2025
I have been going to City Volkswagen of Evanston since 2011 - just bought my 6th car from them. Narcis is great - he sold me my first Jetta in 2011 and now just sold me my next Tiguan. 2011 - just bought my 6th car from them. Narcis is great - he sold me my first Jetta in 2011 and now just sold me my next Tiguan. More
by megan_langford23
Employees Worked With
June 12, 2025
Best dealer ever! He helped my uncle with his car and went above and beyond for to finding the perfect car! He took the time to get to know me and ensured me that this He helped my uncle with his car and went above and beyond for to finding the perfect car! He took the time to get to know me and ensured me that this car was the perfect fit! Nicest guy I have ever met! Ask for him when you go to Volkswagen Evanston! More
by Kensington
Employees Worked With
June 10, 2025
This was our first time purchasing a car at City VW and it was a great experience. Everyone there seemed genuine and we felt comfortable working with them. Huge shoutout to Josh in sales who was patient wi it was a great experience. Everyone there seemed genuine and we felt comfortable working with them. Huge shoutout to Josh in sales who was patient with us and very transparent. He put us at ease and helped us make a big decision about which car would fit our needs best. I highly recommend asking for Josh! Also, Alex in finance did an amazing job with laying everything out clearly and answering all of our questions. We left the day feeling good about our decisions. They made everything very clear, but I know that if I do have any questions, I feel comfortable calling or stopping by. I never thought I would say that about a dealership! More
by AP
