City Volkswagen of Evanston

WaterPump replacement The car serviced as expected, on time and with an excellent customer service from the service guy Brandon, again a five star rating for him The car serviced as expected, on time and with an excellent customer service from the service guy Brandon, again a five star rating for him More

I thought that the sales person was effective on the phone and detailed about the description of the car. He was able to show the features of the car. I was very disappointed by his attempt to charg phone and detailed about the description of the car. He was able to show the features of the car. I was very disappointed by his attempt to charge me over $1,000 for the delivery and prep. Your dealership lost credibility with me on that move. Paying for the car was a fiasco. I did not appreciate the time it took to finalize the paperwork. More

Gilbert Ansah was awesome, he made my car buying experience great. Gilbert will definitely will be getting recommendation from my end on future business. My wife loved her Tiguan experience great. Gilbert will definitely will be getting recommendation from my end on future business. My wife loved her Tiguan More

Terrence is a ray of sunshine! He was so helpful to me when choosing new tires for my Passat. He has excellent customer service skills . He's my "go to" person. I was in a hurry sty pick up and they was when choosing new tires for my Passat. He has excellent customer service skills . He's my "go to" person. I was in a hurry sty pick up and they washed my car so fast. Very accommodating when they didn't have to be. More

Terrance and Brandon are excellent!! They took care of everything hassle free! Thanks to the mechanics as well for all your great work keeping me safe behind the wheel. I appreciate you all for your time everything hassle free! Thanks to the mechanics as well for all your great work keeping me safe behind the wheel. I appreciate you all for your time and effort. Outstanding service and very professional keeping me updated by text because you understand I’m busy.Thanks tremendously!! More

If I could give Brandon ZERO stars I would. Don’t buy maintenance plan from them. He sent me in a shuttle on a scavenger hunt to find a rental that he swore would only run me $35/day, because he gave me maintenance plan from them. He sent me in a shuttle on a scavenger hunt to find a rental that he swore would only run me $35/day, because he gave me misleading information about when I’d get my car back. I dropped my car off Friday at 8:50a (appointment time) and didn’t get it back until Saturday at 3:45p. Reason for visit: blown horn More

The personnel are very professional, but more important make u feel ur problem is fixable. The only issue I have is after 30 minutes of charging my battery, they recommended buying a new 1. Which would hav make u feel ur problem is fixable. The only issue I have is after 30 minutes of charging my battery, they recommended buying a new 1. Which would have saved me 30 minutes of sitting. Like all the guys, feel like family! More

Terrence and all the service reps always treat me and my Bug terrific. I’m always given the best deals. Everyone is so considerate of my time. And, my Bug is in the best shape when I drive off. Bug terrific. I’m always given the best deals. Everyone is so considerate of my time. And, my Bug is in the best shape when I drive off. More

Great experience! Terrence was professional, courteous and very, very helpful, both when I dropped off my car and when my daughter picked it up. Oscar was also great! 5 stars for customer service! and very, very helpful, both when I dropped off my car and when my daughter picked it up. Oscar was also great! 5 stars for customer service! More

Terrence was so helpful and I was glad I came to the dealership as I had a bad experience getting serviced in a closer auto shop. Will be scheduling all car service here from now on! dealership as I had a bad experience getting serviced in a closer auto shop. Will be scheduling all car service here from now on! More