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City Volkswagen of Evanston
Evanston, IL
3,006 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 264 service reviews
July 14, 2026
For me it is truly impressive that an owner such as Anthony would step in to take charge and work out a deal that led to me purchasing a vehicle. Will definitely recommend to friends and family and wil Anthony would step in to take charge and work out a deal that led to me purchasing a vehicle. Will definitely recommend to friends and family and will be back for service! I’ve wrote a previous 5 star review for this dealer and I’m going to write another because of how exceptional their customer service is. Both Bill and Seth have done their best to ensure the maintenance on my vehicle has been done properly and in a timely manner. Sam the sales manager is extremely helpful as well if you are searching for a vehicle to guide you to the best option. For anyone even considering getting a vehicle here I would not have any doubts you will be taken care of by them and in the future! More
by lklamerus
March 18, 2026
I brought in my car knowing it had some issues, but I wasn’t aware of the full extent of the problems. Cesar Gomez was incredible throughout the entire process. He patiently explained the arrangements my wasn’t aware of the full extent of the problems. Cesar Gomez was incredible throughout the entire process. He patiently explained the arrangements my car needed, kept me informed every step of the way, and gave me confidence in the work being done. I am extremely grateful for his help and highly recommend Cesar, he is a true professional who goes above and beyond. More
by mapaulaj
Employees Worked With
Cesar Gomez
November 21, 2025
The best service ever. Professional, efficient service with excellent communication. My Volkswagen was handled perfectly. Highly recommend this dealership. Professional, efficient service with excellent communication. My Volkswagen was handled perfectly. Highly recommend this dealership. More
by dr_n.magdy
Employees Worked With
December 06, 2023
Beware buying a used vehicle "As Is" from here. Right headlight as out as well as the left fog lights and a bluetooth issue that should be resolved prior to putting the vehicle on the market. Wrote Right headlight as out as well as the left fog lights and a bluetooth issue that should be resolved prior to putting the vehicle on the market. Wrote and asked if they could help me, the response was: "You can make an appointment with our Service Department to look into the headlight/head unit, but due to the vehicle being sold “As-is”, you will be responsible for any diagnostic fees and repair costs." Inspect everything as good as you can when buying a used vehicle from here or you'll get taken advantage of. More
by patrickmjenkins
Employees Worked With
Ian "E" Roth
March 26, 2023
I had a great experience with great customer service. Everyone was very helpful and made the process very easy. Everyone was very helpful and made the process very easy. More
by CYOUKHANNA1997
Employees Worked With
Other Employees :
Oscar Donis, Melissa De La Rosa, Jaime Ayala
March 26, 2023
Always greeted by friendly and knowledgeable staff. Gets all your car issues sorted out promptly. Gets all your car issues sorted out promptly. More
by Jay
March 24, 2023
When I pulled in for both my appointments, someone was there to greet me both times right away. Also the warranty work that was needed I felt comfortable leaving knowing the issue was fixed, unlike the pr there to greet me both times right away. Also the warranty work that was needed I felt comfortable leaving knowing the issue was fixed, unlike the previous deal I dealt with. More
by charles.h.orth
March 24, 2023
Everyone is professional and cuteous . They take time to listen and provide information for me. Melissa was great to work with as was the whole team including Oscar! They take time to listen and provide information for me. Melissa was great to work with as was the whole team including Oscar! More
by ewodika
March 19, 2023
Nothing but PRAISES for the City VW Evanston Service Team!!! I will continue to bring my older AUDI here, knowing that the Service Manager, Bill & his associate, Jaime, will continue to go ABOVE and BEY Team!!! I will continue to bring my older AUDI here, knowing that the Service Manager, Bill & his associate, Jaime, will continue to go ABOVE and BEYOND to make sure I am well taken care of...then, a courtesy car wash from Oscar really makes my day! I LOVE THIS PLACE!!! More
by Teacher Dan
