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City Volkswagen of Evanston
Evanston, IL
2,499 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,499 reviews
July 29, 2019
Outstanding Service Experience Brayner was my service representative this time. He welcomed me like family and treated me with thoughtfulness and respect. My warning light problem w Brayner was my service representative this time. He welcomed me like family and treated me with thoughtfulness and respect. My warning light problem was not easy to diagnose promptly. Due to other obligations and my late afternoon arrival, we decided it might be best for me to leave the car and head back home, possibly waiting until the next day for pickup. Always kind and eager to serve Oscar gave me a ride. The next day I came in and picked up the car that needed a diesel related fix. Car drives perfectly and service experience was great. I first bought a VW there in 1999. I switched to a Mazda somewhere down the line and then bought another VW when my service coordinator moved back to VW. Now I have another VW and will continue buying them there as long as the service team stays. Even the mechanics are friendly and efficient when I encounter them. Best service team ever! More
by PHIL STUCKY
Verified CustomerEmployees Worked With
Brayner Asatouri and Oscar were primary. Alex Reyes also chimed in a bit in his always helpful way. Great people!
July 28, 2019
Thank you for your prompt attention New vehicle had engine trouble. Service diagnosed and repaired for free. Appreciated the communication I received from the sales department. thank you New vehicle had engine trouble. Service diagnosed and repaired for free. Appreciated the communication I received from the sales department. thank you for your help. More
by BURKECPATTEN
Employees Worked With
Adam Findley
July 26, 2019
positive experience My VW was under warranty, and my issue was addressed promptly. I probably spent a total of 5 minutes there - got a shuttle and then returned and my ca My VW was under warranty, and my issue was addressed promptly. I probably spent a total of 5 minutes there - got a shuttle and then returned and my car was waiting for me. A great experience! More
by CMGUNTHER
Employees Worked With
Adam Findley
July 22, 2019
Great Dealership The whole car-buying experience at this dealership was excellent! I’ve always felt pressured into buying a vehicle at any dealership I’ve been to and The whole car-buying experience at this dealership was excellent! I’ve always felt pressured into buying a vehicle at any dealership I’ve been to and Xavier was extremely patient while I made my decision. Best dealer that I’ve encountered so far. More
by benpierceofdeath
Employees Worked With
Xavier , Takashi Nishikata, John Gorzelnik
July 21, 2019
Fast and reliable service for my Beetle 2012 Conveniently located close to my residence. Ability to obtain a loaner car (other Service Center did not offer such service). Quality of all works don Conveniently located close to my residence. Ability to obtain a loaner car (other Service Center did not offer such service). Quality of all works done. Professional, knowledgeable and friendly service adviser. More
by BOROZENETS
Employees Worked With
Brayner Asatouri
July 17, 2019
Excellent service Excellent experience at all times and personalized service at all times. I would not go elsewhere to find or maintain a VW. My salesman Mario Grbavac Excellent experience at all times and personalized service at all times. I would not go elsewhere to find or maintain a VW. My salesman Mario Grbavac was attentive to all my concerns and questions and did an excellent job. More
by Rosierae
July 13, 2019
Dealer prices, amateur work quality. Concerning Service. I went in for some routine maintenance. Oil change, balance and rotate, alignment along with requesting a quick look at a coup Concerning Service. I went in for some routine maintenance. Oil change, balance and rotate, alignment along with requesting a quick look at a couple of problems. First off: They refused to even give me a ballpark estimate on fixing remote entry, but seemed to know the two things it could possibly be. All I wanted to know before paying for a diagnosis was the worst case scenario, yet even this was refused. Second: I asked about a rusty hinge. I wanted to know what it would take to fix it. They said they'd get back to me, yet you never gave me a price, even though you treated this as part of a diagnostic, only to tell me exactly what I relayed to you. I said “One of the bearings on the door hinge is rusty and seized” What I got back was exactly that, and somehow, I ended up paying for it, even though I never received a quote on what it would take to fix it. Third: on the balance/rotate. They were unable to remove my wheel lock nuts, even after the mechanic notified me that he "could remove anything" after we determined I didn’t have the lock socket. Furthermore I wasn’t informed that this work would not be done until I came in to pick up the vehicle. This was after you had the vehicle for almost two days. There was a conversation that led me to believe it would be finished, then no further updates on it until I was told to come pick up the car. Fourth: The mechanic broke the wires leading to my amplifier that was seated in the cargo compartment. He then left the bare wires on the floor of the cargo compartment without even doing as much as disconnecting the fuse. I didn’t find this out until last night. So I was driving around with live 50 amp wires that could at any point come in contact with one-another. That sounds like a fun fire hazard. Now I have to dig up my tools and re-connect the sheered wires myself. Good thing I actually understand how the thing works. I can imagine a scenario where someone had someone else install an amp, and if they ran into the same issues with your techs, they’d have to take it to another shop to get fixed and be out even more money. When I go to a dealership, I expect the absolute best service I can possibly receive. In my mind, the $161/hr labor charge is worth it when you can be absolutely sure that the work will be completed correctly, and without introducing new problems. In this case, the reality is far, far, far from what my expectations rightfully are. This is the kind of workmanship I would expect from a teenager trying to earn some extra cash by fixing someone’s car, not the kind that demands the same labor price as a professional engineer. On the balance/rotate: Don’t promise what you can’t fulfill. Furthermore, how do you not have a set of wheel lock sockets? I see a 16 piece set going for 75 bucks on Amazon. Your techs should have the tools required to do any job. That’s why you command such a high labor price. Now I have to spend more of my time to bring my car to yet another place to actually get the job done, when you should have been able to do it. Now I’m out the extra cost in labor, along with, much more importantly, time. More
by MTSMITH0
Employees Worked With
Unknown not readily available on the paperwork
July 12, 2019
Used Vehicle Purchase Can't speak highly enough of Xavier Rios...professional, knowledgeable, communicative, and not driven to pressure his customer. Hadn't bought a car i Can't speak highly enough of Xavier Rios...professional, knowledgeable, communicative, and not driven to pressure his customer. Hadn't bought a car in 15 years, and a good part of the reason was because I despised the interactions with adversarial, pressuring car salespeople. My experience with Xavier was nothing but excellent, however, as he understands that the car buying experience is about customer service...not tactics, games, or gimmicks. I will not only be recommending him to family and friends, but will also likely not wait another 15 years myself to purchase my next car. Wonderful experience, start to finish, and love my new (used) car! More
by GREG
Employees Worked With
Xavier Rios
July 11, 2019
Service is always wonderful. Service is always more than professional. they are warm and friendly and they go out of their way to answer all questions and address all issues. Terr Service is always more than professional. they are warm and friendly and they go out of their way to answer all questions and address all issues. Terrance is wonderful. More
by Atefeh Mahboubi
Employees Worked With
Adam and Terrance, Adam Findley
July 10, 2019
Purchased my leased car I leased my 2015 Tiguan for 4 years and decided to purchase the car. I was approved for an auto loan through a bank, which who I was going to go with. I leased my 2015 Tiguan for 4 years and decided to purchase the car. I was approved for an auto loan through a bank, which who I was going to go with. However, the process of finalizing the lease buy-out with the bank and VW Credit (They are separate from the dealership.) was awful, more so from the bank's side. I spent 2 days speaking with both parties; each time was over 2 hours. I decided to go directly to VW Autobarn Evanston where I had leased the car. I should have started here. Xavier Rios greeted me immediately and offered his assistance. He patiently listened to my situation and quickly starting working on the process. He and his co-worker had a solution for me within less than an hour! I purchased the car and feel very confident that Xavier and the VW Autobarn Evanston will continue to offer quality service whenever I go back. More
by Adam M
Employees Worked With
Xavier Rios
