City Volkswagen of Evanston

Regular service Good service and Brandon was amazing with all my concerns i really recommend and refreshments coffee snacks good technicians all the personal who wor Good service and Brandon was amazing with all my concerns i really recommend and refreshments coffee snacks good technicians all the personal who works there More

100% trust I broke my car headlight knob off. They got me in right away. Always have excellent customer service and I know my car is in good hands. Thanks guy I broke my car headlight knob off. They got me in right away. Always have excellent customer service and I know my car is in good hands. Thanks guys More

Thank god for Adam Had Adam not step up to the plate and not cut me off at any time during my rant I would have go to VW National to complain. The initial service was te Had Adam not step up to the plate and not cut me off at any time during my rant I would have go to VW National to complain. The initial service was terrible and without a doubt risked accident or injury. After hearing my rant, my history with diesels, and the fact that the Touareg stalled in an intersection with my daughters in the car. Adam had the car brought back in. A new course of action was taken and everything was work out. It sucks to have to take accountability for others mistakes, it sucksnmore to have someone like me go off on you knowing you’re not wholly to blame, but in my job I have to do the same thing once in a blue moon, and when it does happen it’s a clear learning experience for everyone below me. Hopefully that will happen for those responsible below Adam. As for Adam he handled an absolute xxxxstorm as well as one could be handled. More

consistent I always receive good care. I have worked with Alex previously and my favorite service rep left 2 years ago to do to Mazda. I get concerned about an I always receive good care. I have worked with Alex previously and my favorite service rep left 2 years ago to do to Mazda. I get concerned about an upsell each time. my bill was slightly confusing as my air filter and pollen filter needed replacing. I could not find them on my bill and only one filter was left in my car. There were dirty boot marks on the rug and it was not vacuumed again. I specifically asked if it could be or would be and I was assured it would be at every oil change. It never is. This has never been done even when I requested. it. It was washed when I arrived but the last few times I arrive to pick it up when they tell me it is complete and then have to wait 15 min for the car to be rinsed off. It is the small details that make the difference. More

Had a great experience! Easy lease exchange, a friendly, low-pressure environment. Mario was very helpful throughout the process. Everything went smoothly with no surprises. Easy lease exchange, a friendly, low-pressure environment. Mario was very helpful throughout the process. Everything went smoothly with no surprises. I would highly recommend the Autobarn. More

Strong start... weaker finish Good sales experience but the financing (we were not financing) took almost 2 hours. Realize this is probably an issue at every dealership but just w Good sales experience but the financing (we were not financing) took almost 2 hours. Realize this is probably an issue at every dealership but just wanted to bring it up. Having snacks and a full fringe of drinks might have made the wait less painful - thankfully a Cubs game was on. More

Great experience Had a very smooth, great experience buying a car with John G. He was very friendly, helpful, and patient throughout the entire process. Answered all o Had a very smooth, great experience buying a car with John G. He was very friendly, helpful, and patient throughout the entire process. Answered all of my questions. I would be happy to come back, and I’d recommend this place to friends and family. More

Painless, professional, and personable Ricky Espino was my dealership salesperson. He was extremely helpful and followed up after the sale to locate the other set of keys from the prior ow Ricky Espino was my dealership salesperson. He was extremely helpful and followed up after the sale to locate the other set of keys from the prior owner of my car. Now that's customer service! More

Courteous and professional! Mario was super helpful without that “salesman pressure”. We really appreciated that he answered all of our questions and efficiently walked us throu Mario was super helpful without that “salesman pressure”. We really appreciated that he answered all of our questions and efficiently walked us through the process of buying our new (to us) car! More