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City Volkswagen of Evanston
Evanston, IL
2,480 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,480 reviews
May 25, 2019
Maintenance service Adam in Service was welcoming and friendly . Car was ready and washed before estimate time Professional, quality help always at Autobarn Thank you ag Adam in Service was welcoming and friendly . Car was ready and washed before estimate time Professional, quality help always at Autobarn Thank you again, Deb McGowan More
by THEDEB1
Verified Customer
May 24, 2019
John was very knowledgeable and got me a great deal. John Gorzelnik worked with me to lease a 2019 Tiguan. It was the end of the month and he was very busy but he worked hard to get me the car I wanted John Gorzelnik worked with me to lease a 2019 Tiguan. It was the end of the month and he was very busy but he worked hard to get me the car I wanted at a great price. He was clearly very knowledgeable and helped explore different options and made the process smooth. More
by Tiquano owner
Employees Worked With
John Gorzelnik
May 23, 2019
2018 used atlas Jackie who helped us out at the dealership was great from the beginning to the end of the process. Knowledgeable, friendly and completely hassle free. Jackie who helped us out at the dealership was great from the beginning to the end of the process. Knowledgeable, friendly and completely hassle free. Really appreciated her making the process pain free. Chris in the finance department was able to answer all my questions expertly and made the finance aspect of the purchase very friendly and smooth. More
by JFJADAMS
Employees Worked With
Jackie Gonzales,Chris Norton
May 23, 2019
Nice leasing experience. I leased a 2019 white Jetta from this dealership.The dealerships was clean,and welcoming.I had Yoram as my salesperson,he was very informative and pat I leased a 2019 white Jetta from this dealership.The dealerships was clean,and welcoming.I had Yoram as my salesperson,he was very informative and patient,and a nice guy.Yoram gave me a good deal,and followed up after the deal was complete.No one at the dealership was pushy about anything,which was nice.The dealership cleaned my car really nice and filled the tank with gas,that was greatly appreciated,a nice touch from the dealership.I would recommend Yoram and Evanston Autobarn.Thanks. More
by START9395
Employees Worked With
Yoram Gorges, Takashi Nishikata
May 22, 2019
Oil change The service is good at the Evanston Autobarn and the workers are very friendly but most of the time when I bring in my car for an oil change I leave p The service is good at the Evanston Autobarn and the workers are very friendly but most of the time when I bring in my car for an oil change I leave paying 500.00 to 1000.00 dollars for other thing. Which makes me question where or not to bring my car into the dealer for oil changes. Jiffy lube might be a better choice. More
by ALB
Employees Worked With
Can remember the guys name but he was very nice and helpful.
May 18, 2019
Efficient Getting an appointment, checking in, and payment were all efficient. Alex Reyes was informative, warm, and speedy. He also went to the trouble of tryi Getting an appointment, checking in, and payment were all efficient. Alex Reyes was informative, warm, and speedy. He also went to the trouble of trying to fix the ventilation system that left a horrid cigar smell in the office and waiting area. Yuck! It was overpowering. Did Autobarn allow a customer to smoke? If so, why? If not, how did powerful cigar odor permeate the customer areas? More
by Low Mileage Driver
Employees Worked With
Alex Reyes
May 17, 2019
Cash grab and outrageous quote for work I did not request I purchased a used VW Tiguan. The dealership I bought it from did not check or include the wheel lock key so I had to go to the dealership to either p I purchased a used VW Tiguan. The dealership I bought it from did not check or include the wheel lock key so I had to go to the dealership to either purchase a key or have the locks removed. Since VW doesn't sell older keys, I had to have the locks removed. To have the locks removed and to put replacement lug nuts was $70. Seems excessive, but inline with dealership visits. Because my VW had a brake indicator light on, they said, "we noticed the light we looked into that". I said that is not necessary, just remove the locks. They insisted to check into the light. They came back with a cost of over $700 to replace the brake harness. I left and went and got two other quotes from recommended mechanics and both came back under $300 for the work. So you can guess where I won't go to get work done on my VW. More
by DizZ
Employees Worked With
I don't recall name.
May 17, 2019
The best service center by far!!! Great team and real true professionals. Brayner Asatouri and Adam Findley were more then great help, including Narcis Agic too. They are the reason I Great team and real true professionals. Brayner Asatouri and Adam Findley were more then great help, including Narcis Agic too. They are the reason I will always choose VW service and sales in Evanston. The best service and sale department by far!!! More
by EmirN
Employees Worked With
Brayner Asatouri, Adam Findley
May 17, 2019
Always good service They always do great work and return the car quickly . Glad to have such experienced service available so close to where I live. Just wish it wasn’t s They always do great work and return the car quickly . Glad to have such experienced service available so close to where I live. Just wish it wasn’t so expensive to car service in general. More
by dkjvoges
May 16, 2019
Yoram made me buy the car Never liked the Tiguan, but Yoram found a way to make me like it and buy it. Ended up to be a great car. Thank you Never liked the Tiguan, but Yoram found a way to make me like it and buy it. Ended up to be a great car. Thank you More
by AKROUTYOUSSEF
Employees Worked With
Yoram Gorges
