City Volkswagen of Evanston

The most great experience I’ve had My lease was coming to he’s end and I need it to get a new lease , I went to Autobarn VW Evanston and Patrick my sales associate and Vic the General M My lease was coming to he’s end and I need it to get a new lease , I went to Autobarn VW Evanston and Patrick my sales associate and Vic the General Manager took care of me and my fiancé and they made my bying experience in the most uncomplicated way I’ve ever had .the whole process was very easy , every each one of them was extremely friendly and knowledgeable about the product and we ended leasing two vehicles a Beautiful 2018 Tiguan and 2019 Jetta Thank you again Patrick and Vic!! We definitely will back in tree years ! More

Great experience I've had been bringing my 2011 GTI here for service since I moved to Chicago 5 years ago. This time I saw a car that caught my eye in the showroom, a I've had been bringing my 2011 GTI here for service since I moved to Chicago 5 years ago. This time I saw a car that caught my eye in the showroom, a 2018 Golf R. It was one of the easier times I have had buying a car. I dealt with Patrick and he was professional and knowledgable. There wasn't a lot of haggling over price, partly due to the model I was buying, but I felt I got a VERY fair deal. Everything else was just as easy and I was out in a couple of hours. VW Evanston always tries to do right by the customer and I'd definitely recommend Patrick. More

Great service! I could definitely tell this dealership cares about their customers. Patrick was very friendly and personable and easy to have a conversation with. Ev I could definitely tell this dealership cares about their customers. Patrick was very friendly and personable and easy to have a conversation with. Everyone there made you feel like you are welcome and were professional. Patrick was not pushy or intense, which we appreciated, and was willing to listen to our reasoning and budget needs. Overall I am very satisfied with the service I recieved and I couldn't have asked for a friendlier salesperson. More

Simply amazing! Shopping around for a car is never easy. After going to 3 different dealerships around the Chicagoland area in one day, I had almost given up hope unt Shopping around for a car is never easy. After going to 3 different dealerships around the Chicagoland area in one day, I had almost given up hope until I decided to visit VW of Evanston and see what they could do for me. I walked in a little past 8pm, thinking it would be too late but everyone I spoke to seemed willing and ready to help me. I'm just so impressed by the customer service, the care and most of all the willingness to work with me. Thank you VW of Evanston, your team is simply amazing! More

Very detailed and very informative First time at the dealership and it will not be my last excellent customer service and a very friendly staff lots of knowledge keep up the great work First time at the dealership and it will not be my last excellent customer service and a very friendly staff lots of knowledge keep up the great work More

Friendly & straightforward customer service. Purchased a 2018 Atlas and traded in a 2013 Touareg. My sales associate was Yoram Gorges. Youram was friendly, helpful, and straightforward from the Purchased a 2018 Atlas and traded in a 2013 Touareg. My sales associate was Yoram Gorges. Youram was friendly, helpful, and straightforward from the time I walked in the door. Narcis the sales manager was also very helpful and straightforward when it came time to close the deal. No hastles, no BS, a very good buying experience. More

long Time customer We just purchased our 4th car from autobarn since 2003. Our experience with VW products has been terrific so why buy something else. We want a good bu We just purchased our 4th car from autobarn since 2003. Our experience with VW products has been terrific so why buy something else. We want a good buy so we always check out several dealers before we buy. Autobarn always comes through with the car, the color and the best price. This time around we were served by a nice young fella, Mario Grbavak, who worked hard to find a black sports wagon with the options we wanted. He stayed in touch with us on a regular basis to let us know the status of things. Once the car arrived, we wrapped up the deal within an hour and drove off for our Labor Day weekend. Great car. Many compliments. Very satisfying experience. More

Excellent sales people I recently purchased a 2019 Jetta and Autobarn and I was so impressed with the service my husband and I received . Yoram was wonderful and I am an Aut I recently purchased a 2019 Jetta and Autobarn and I was so impressed with the service my husband and I received . Yoram was wonderful and I am an Autobarn customer for life ! More

If I could give Autobarn Volkswagen of Evanston 100 stars!! My experience with autobarn Volkswagen was outstanding! Vic and Mario were so helpful with the whole car buying experience! I knew as soon as I met Vi My experience with autobarn Volkswagen was outstanding! Vic and Mario were so helpful with the whole car buying experience! I knew as soon as I met Vic and Mario that I was in fantastic hands. They answered all of my questions and concerns very clearly and honestly. They went above and beyond to ensure I was taken care of by showing me all of my options, explaining different features, etc. The thing that stood out most is when they handed over my car, they walked me through all of the little features in my car, they helped me set up my phone blue tooth, and explained the little ins & outs. Best of all, they made sure my experience was quick and easy, but also thorough! Absolutely fantastic customer service! More

Awesome support for tricky insurance repair - VW 2012 Jetta Brayner took this from start to end. Insurance company's shop had overseen the failing AC while doing the body repair. The team at Autobarn took (tec Brayner took this from start to end. Insurance company's shop had overseen the failing AC while doing the body repair. The team at Autobarn took (tech did) pictures inside engine area and helped tremendously in getting the repair required understood by the insurance company. Car works great and I would recommend this team to anyone. Thank you ! More