City Volkswagen of Evanston

Probably the best car buying experience we've ever had. Mario was super helpful in answering questions, arranging for multiple test drives (in the frigid, snowy weather) and helping us locate the vehicle Mario was super helpful in answering questions, arranging for multiple test drives (in the frigid, snowy weather) and helping us locate the vehicle color/options we wanted from another location. He was friendly, not pushy, and super knowledgeable. We would recommend him and the dealership to anyone looking for an exceptional car buying experience. More

Needed to trade in my expiring lease and the experience was excellent! I had a very short window and these people really worked some magic! was excellent! I had a very short window and these people really worked some magic! More

We had a great experience at City Volkswagen of Evanston, purchasing a used 2018 Tiguan SEL vehicle. The process was stress free and pleasant. Ricky Espino was very thorough and knowledgeable. He was able to purchasing a used 2018 Tiguan SEL vehicle. The process was stress free and pleasant. Ricky Espino was very thorough and knowledgeable. He was able to find us a vehicle that suited our needs in great shape at a fair price with excellent customer service and attention to detail. We highly recommend this dealership, specially to go see Ricky, He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. We are very satisfied and happy with our purchase! More

Ricky, JP and Brent made my car buying experience go really smooth. My negotiation happened all via text and I couldn’t be more pleased with them meeting my needs. really smooth. My negotiation happened all via text and I couldn’t be more pleased with them meeting my needs. More

After spending 3 weeks looking at all options at shops and on internet, we closed the deal in 30 min with Mario only 1 hour after our 1st call. Straight to the point, clear, simple! Well done! and on internet, we closed the deal in 30 min with Mario only 1 hour after our 1st call. Straight to the point, clear, simple! Well done! More

We have been Autobarn of Evanston customers since 2012 and as such remained when the dealership was taken over by City VW. Since the changeover I have patronized City VW of Evanston two times. The most and as such remained when the dealership was taken over by City VW. Since the changeover I have patronized City VW of Evanston two times. The most recent visit was an exceptional experience. I went in to get help putting Add Blue into my diesel Golf Sport Wagon. I was greeted kindly by Oscar when I first arrived, then again when I first spoke to Brayner and moments later when I explained my needs to Terrence, who is always a gentleman. I didn't have an appointment and they were quite busy, however Terrence arranged for the car to be washed and the Add Blue added with a smile. Oscar handled the wash and left it to be attended to by Moe who personally explained the best way to put in the Add Blue and then proceeded to check the Add Blue line in my engine without being asked, and all of this for no charge. While waiting I spoke with Ian in sales about an issue my daughter was having with a car purchased in Indiana, who then took the matter to Brent in the finance department. Not only did Brent take the time to gather info from me so he could try to help, he also offered to look at the paperwork if I chose to bring it to him the same day (which I did). Every single person from the moment I entered the dealership that day until I left for the second time was courteous, professional, and genuinely helpful and pleasant. My eldest daughter will be in the market for a replacement VW this year and we will definitely begin the process with City VW of Evanston. More

Working with Gilbert Ansah at the City Volkswagen of Evanston was absolutely the most seamless, simple car purchase I have ever had. We highly recommend Gilbert and City Volkswagen of Evanston Team! Evanston was absolutely the most seamless, simple car purchase I have ever had. We highly recommend Gilbert and City Volkswagen of Evanston Team! More

We just recently purchased our 3rd VW from City Volkswagen and the experiences keep getting better. It was a pleasure to work with Narcis and his teammates to purchase the 21’ Tiguan. We had tra Volkswagen and the experiences keep getting better. It was a pleasure to work with Narcis and his teammates to purchase the 21’ Tiguan. We had traded in our 14’ Tiguan that we purchased at there facility to get another one because you can’t go wrong with a VW! A big thank you to the City of Volkswagen Team for yet again assisting me and my family with a beautiful purchase. Please visit the City Of Volkswagen Evanston or Chicago for your next VW and you won’t be disappointed! More

Friendly and willing to help with all of my questions and concerns. I had a great experience with George and love my new car! Definately will reccomend. concerns. I had a great experience with George and love my new car! Definately will reccomend. More

George and JP are great! As soon as I met George I knew I could trust him. Everyone there is so welcoming I would recommend. could trust him. Everyone there is so welcoming I would recommend. More