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City Volkswagen of Evanston
Evanston, IL
2,486 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,486 reviews
November 20, 2017
Eager to please Patrick MacDonald was happy to take us to a remote vehicle storage area so that we could test drive an older model, which helped confirm for us that w Patrick MacDonald was happy to take us to a remote vehicle storage area so that we could test drive an older model, which helped confirm for us that we wanted the newest model. He answered the questions we tossed his way, let us drive the car of our choice home so we could pick up our trade in and more closely test the qualities of the VW, and finally was happy to stay with us for a thorough acquaintance with the new vehicle. He was a real pleasure to work with, never feeling rushed or hassled. Thanks very much. Scott Paine More
by Scott
Employees Worked With
Patrick McDonald
November 10, 2017
Worst service department Horrible service. Horrible communication. The only time that any response or callback was given was after a complainted to corporate. They should be a Horrible service. Horrible communication. The only time that any response or callback was given was after a complainted to corporate. They should be ashamed of themselves. My car had over 100 miles put on it while being worked on. And no explanation as to why. The worst possible place one can ever take their car. Stay away. The service manager Adam didn’t think I deserved an answer for how my car was driven over 100. He claimed to be new there to improve the service yet he sure isn’t. More
by Unhappycustomer
Employees Worked With
Justin Russo
October 01, 2017
Excellent service from start to finish! Adam Findley explained fully the service elements I was to receive, the cost and the time requirement. He arranged for a rental car, kept in touch wi Adam Findley explained fully the service elements I was to receive, the cost and the time requirement. He arranged for a rental car, kept in touch with me by phone during the service period and made sure that he would be available at the end of the day. He informed me of the October tire sale (I need new tires). I have happily used Autobarn service in the past, but I have never received such excellent service as I received from Adam Findley. Thank you, Adam! More
by FranS
Employees Worked With
Adam Findley
September 30, 2017
Scheduled maintenance was a breeze Alexis Fernandez and the Autobarn Service Team did everything I asked and returned a sparkling clean, perfectly running GTI in less than 3 hours. Thi Alexis Fernandez and the Autobarn Service Team did everything I asked and returned a sparkling clean, perfectly running GTI in less than 3 hours. This is why I choose to drive a VW! More
by GTI
Employees Worked With
Alexis Fernandez
September 18, 2017
Meeting my high expectations. Call Patrick McDonald So, being a previous VW owner I had high expectations that were planted by my previous purchase and service experience. I came to the dealer with the So, being a previous VW owner I had high expectations that were planted by my previous purchase and service experience. I came to the dealer with the intent of receiving help to find a 2017 Golf Alltrack in a manual transmission. I was met a well groomed, professional that first of all listened to my needs and wants. Patrick McDonald had full knowledge of the product and answered any questions I had in a clear kind manor. Very engaging, I must add , a warm genuine soul. I knew I would have to wait for my auto to be located thru that time Patrick stayed in contact with me and presented the updates as they happened. June my Alltrack arrived and I had purchased a Home Link rearview mirror. Well, the wrong one arrived at the dealership, not a problem Patrick came up with a solution right away. I had moved to another town in central IL thru the timing of the purchase of my car. Where there is a VW dealer. So Patrick had the rearview mirror shipped to my home then I could have it installed at the local VW dealer. Not so much, the local dealer was not the best in stepping up to the plate (another story). A couple of months passed by trying to get the installation done locally, I thru the towel in and drove the 200 miles back to talk to Patrick with mirror in hand. As soon as I walked into the showroom Patrick stopped what he was doing and greeted me with a warm welcome and asked me how things were personally and with the Alltrack. Also, asked about the rearview mirror. Once I explained what was going on once again Patrick took control of the situation. scheduled with the service dept time to install the rear view. 24 hours later I'm driving home installation complete. I would also like to thank Adam Findley for squeezing me in at such short notice and also keeping me updated on the progress thru the installation. Thankyou for all you have done for me, I love my car but more important I LOVE driving it too. Gordon P.S See you for my first service. More
by pppongo
Employees Worked With
Adam Findley, Patrick McDonald
September 11, 2017
ask for Tommy!!!!! Tommy was my sales person. he did a great job of helping me find my perfect Jetta and I actually got it in the color I wanted. he also made sure to ho Tommy was my sales person. he did a great job of helping me find my perfect Jetta and I actually got it in the color I wanted. he also made sure to hold it for me while I made my decision on what car I preferred. by the end of my experience he got me a fantastic deal on my car and I was able to take full advantage of Volkswagens incentives along with getting top dollar for my old car. overall this guy did an amazing job every step of the way. I definitely suggest asking for him when you consider your next car. !!!! More
by gabriel 143
Employees Worked With
Tommy R.
August 22, 2017
The SWAT add-on I came in to buy a used car. First, the salesman and finance manager were friendly, polite and professional and treated me with respect throughout the I came in to buy a used car. First, the salesman and finance manager were friendly, polite and professional and treated me with respect throughout the purchase process. It was weeks later when I got a call from a company called Karr Security Systems that I realized I'd been played. They asked to come by and install my GPS tracker, which they said I'd purchased with my car. I checked the final invoice from Autobarn, and yep, there it was. SWAT $895. The paper I signed said ALIGN GPS and didn't have a price, and in the confusion of signing all the papers, I passed right over it. Yes, it is my fault for not challenging the charge. However, these guys decided to "stick it" to the purchaser. And we wonder why car salesmen are held in such low esteem. More
by Mayer Becker
Employees Worked With
Emir Svraka
June 29, 2017
Great dealership Mario Grbavac is the Best Salesman I ever met . Great person and very knowledgeable. I purchased many vehicles in my life but visiting that deal Mario Grbavac is the Best Salesman I ever met . Great person and very knowledgeable. I purchased many vehicles in my life but visiting that dealership was best choice ever . Whenever I'm ready to purchase new vehicle I'll be there More
by Peter k
June 21, 2017
Great experience Vedo was very knowledgable about the products. The whole purchasing process was made quick and simple. This was my first purchasing experience and it Vedo was very knowledgable about the products. The whole purchasing process was made quick and simple. This was my first purchasing experience and it was a great one. More
by Shen
Employees Worked With
Vedo
May 18, 2017
Elena always does a superior job in recommending service Elena always keeps me in the loop in all work being done and the status to complete the work. I always have the best experience dealing with her at th Elena always keeps me in the loop in all work being done and the status to complete the work. I always have the best experience dealing with her at the Autobarn. More
by Culbreth
Employees Worked With
Elaina Adeniyi
