City Volkswagen of Evanston

Im coming from the west suburbs to buy a car that cost over $45,000 and im 30min late for my 9am appointment. Im 26yrs old with a pre approved offer from my bank for $40k at a 6% rate and i have 5, 000 in over $45,000 and im 30min late for my 9am appointment. Im 26yrs old with a pre approved offer from my bank for $40k at a 6% rate and i have 5, 000 in cash. BJ gets an attitude with me over the phone about how this is his off day and he's not waiting any more when i tell him ill be there in 10min. BJ also informs me he lives 10min away from the dealership. I told Brian im coming for the 2012 Audi A6 2.0T not him and he can refer me to another sales associate. 2nd thing that went wrong. You have to pay for parking, so i go to the cashier and ask for change for a $5 seeing how they dont take credit cards. And this lady got an attitude with me and says she dont have it and she will personally get it out her purse. which she had over $10 in coins..??? so after 10min of waiting i pay for parking 3rd thing the sales associate Manny He had a great attitude and was the only good thijng from these dealership. he tried his best but he didnt seem to kno anything about an Audi, and he says he owns an A4 .. 4th OVERALLL BADDDDD thing is. The car was missed priced by $7,000. the internet price said $41K and the sticker said $48k. I informed manny and he said his manger is changing the price as we speak to the correct price. i told him i can sue you for false advertisement if i wanted to. he said they will work on the price to negoiate. when we was at the table to make the deal they only came down $500 and said it was too much for them to lose if they come down any more because they bought the car for $46k. i understand a mistake was made but i was seeing how much are they willing to compromise with me and show that there sorry. which they failed the test. 5th is some Shady Sales Manger named Jay come in with a bad offer at 18% on a car that now cost $56K and wants me to use a co signer. and making very bad jokes. i told him my car got totaled he said did i ounch the lady in the face? i said why would i don that and go to jail, he said your right, i use to be a cop in the suburbs. 6th i smell xx so i leave and the manny call my phone 5MINUTES later saying i dont need a co singer because he found a different sales manger to approve me for the full amount. I could of asked my bank for more but i didnt get a good experience from this dealership and i was ready to go so i said no thank you 7th when the car which was priced at $41k on the internet which cost $48k and after taxes, and fees cost $56,000. they were trying to sell me i inform them i already went to Audi Westmont and the sales associate there found the the exact car i was looking for 2012 Audi A6 Premuim Plus priced at $40K and he willing to negotiate the price and take some off. I went to Audi and paid $40k for the car, $5k for taxes, IL fee's and he took off almost $900. This is not to bad mouth this dealership but to inform consumer of the type of quality of work they gave this day. This is not my first car and al the cars i bought were never more then 1year and and i never seen this type of poor quality from a professional dealership. xxxxxxis Manny was a good salesman Con: Jay, Overall experiences and BJ More

I am so pissed that I traded in my 2010 Camry to this place that didn't deserve my business or my car. I traded my old car in for a 2007 BMW 525i which I'm starting to believe is a lemon in my eyes. The place that didn't deserve my business or my car. I traded my old car in for a 2007 BMW 525i which I'm starting to believe is a lemon in my eyes. They gave me 12,000.00 for my trade in and financed me through a company called Ludlow which is another 1 star review. Before closing the deal I was promised that the cracked windshield and the brakes would be fixed. When I took the car for the repairs they then refused to fix both and only fixed the brakes. I didn't have any problems out of the car until one day it just stopped. I had it towed there for 3 days they finally called me and informed me the car first needed a battery in order to do the diagnostic. My father took the battery to them. In the mean time I asked for a loaner vehicle, they informed they didn't have any. I called an checked on the status of my car and asked if they would give me the common courtesy and follow up with me instead of me calling them just to have a peace of mind, that didn't happen. They finally informed me the car needed a new starter, luckily it went through my warranty. They began the work on the car, on about the 2 1/2 week mark. I called and let the know I really needed a loaner car, I had used all of my vacation days and my HR office patient was running low. They informed me that I could rent a car but it was at my own cost. finally they called me a couple of days later and informed me that my car would be done later on in the day or the next day. I received a call from my job that day informing me that if I didn't show up to work the next day I wouldn't have a job. I called the autobarn literally in tears begging for a loaner car. I the asked about the coupon online they were offering to anyone who auto repairs over 250.00 they would rent you a car complimentary for 1 day. The manager then went online. I couldn't believe that was never offered to me. Unfortunately I didn't have a credit card to rent a car. My car was not ready that evening and I lost my job it took a year to find. I picked my car up ecstatic to have back, but by the time I got home I was concerned. My car was jumping, making noises, and not driving the same. 3 days later I drove south. I was a light at a busy intersection and got a malfunction notice on the information screen in my car, meantime my steering wheel gave out. MY CAR STOPPED....AGAIN!! I had my car towed to the BMW dealer and immediately called Auto Barn. The manager was defensive, rude, and argumentative. Once again I asked for a loaner....guess what..NO LOANER CARS. Even though this was the day they said loaners should be available. But in the managers defense they don't have to give loaners out. HUH...I am so angry at myself for going to this place. They do not try and help all they can do is tell you what they cant do and how much it will cost. More