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City Volkswagen of Highland

Highland, IN

Overview
Employees
Reviews
Vehicles
4.9
1,928 Reviews
Hi there. Thanks for considering us for your next new or pre-owned Volkswagen. We're here to make sure you have a good time purchasing and owning your Volkswagen. Even online we manage to be a full-service dealership. Looking for a price quote? We can do that. Want to order parts? No problemo. Need to make a service appointment? Yep, we can do that here, too. Of course, we always love to put a face to a name, so check out our business hours and directions if you'd like to visit in person.
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9601 Indianapolis Blvd

Highland, IN

46322

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Showing 1,928 reviews

September 14, 2024

The checkout process is too long and the add-ons asked at check out come down in price when u keep declining them...all of a sudden everyone has coupons to make it cheaper so that made me mad that if i would More

by Tricia.warren22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JAMES THOMAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moises Alvarez
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Sep 16, 2024 -

City Volkswagen of Highland responded

Tricia, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sam Lotta - slotta@cityautogroup.com

September 12, 2024

City Volkswagen thank you for your wonderful service, Lameshia thank you for your hardwork and getting me the deal of a lifetime!!! More

by Monica Snider
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lameshia Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

City Volkswagen of Highland responded

Thank you, Monica, for your business and this review. We're happy to hear that Lameshia and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Sam Lotta - slotta@cityautogroup.com

September 12, 2024

Moises it was a pleasure working with you. We left with our new car and you treated us like family. More

by Letys1027
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moises Alvarez
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Sep 12, 2024 -

City Volkswagen of Highland responded

Thank you for choosing City Volkswagen of Highland. Your feedback and rating mean a lot to us. We're glad Moises was able to help, and we hope to see you again! Sam Lotta - slotta@cityautogroup.com

September 08, 2024

My experience was lovely, the staff is amazing and John made everything go smoothly and made my dream come true . More

by KENYETTASTROUD13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JAMES THOMAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Stone
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Sep 09, 2024 -

City Volkswagen of Highland responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with John to be a positive one. Please don't hesitate to reach out if you need anything else. Sam Lotta - slotta@cityautogroup.com

September 07, 2024

Mark was amazing. From start to finish. He’s knowledgeable, personable and so easy to work with! He was professional and also laughed at my jokes. He kept my payment a More

by Adrienneworley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JAMES THOMAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Masen, Russell Howard
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Sep 09, 2024 -

City Volkswagen of Highland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark met your expectations. Thank you again for choosing City Volkswagen of Highland. We look forward to having you as one of our valued customers for many more years to come! Sam Lotta - slotta@cityautogroup.com

September 04, 2024

Mike is a VW lover, he knows the brand and the vehicles well. He is honest, works hard, and does whatever he can to help you buy a car. I would recommend Mike. More

by JAZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Pazda
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Sep 04, 2024 -

City Volkswagen of Highland responded

Thank you so much for the kind words for Mike and for choosing City Volkswagen of Highland! Please let us know if we can be of any more assistance. Sam Lotta - slotta@cityautogroup.com

September 04, 2024

Great energy, arranged a great deal for me within my budget with all the specs! Thank you! Lameshia! More

by Tylerpierce1220
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lameshia Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

City Volkswagen of Highland responded

Thank you, Tyler! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City Volkswagen of Highland. Sam Lotta - slotta@cityautogroup.com

September 03, 2024

I had a great experience at this particular dealer ship. I was helped by a Mr. Colman and he went above and beyond to make sure my experience was everything it should be. If your looking for a great car and More

by Mauricet329
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Coleman
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Sep 04, 2024 -

City Volkswagen of Highland responded

We are very happy to hear that Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sam Lotta - slotta@cityautogroup.com

September 03, 2024

It was great very professional and kind one of the best sales men I ever had More

by Danomega71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moises Alvarez
Report | Print
Sep 03, 2024 -

City Volkswagen of Highland responded

Thank you so much for your excellent review! We are so glad that Moises had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Sam Lotta - slotta@cityautogroup.com

September 03, 2024

Mr. Alvarez was AWESOME! I told him what I wanted, he picked it out and had it ready for me…and guess what? I loved it! I had a great, no-pressure experience here and I highly recommend them to anyone More

by Pitter247
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moises Alvarez
Report | Print
Sep 03, 2024 -

City Volkswagen of Highland responded

Thank you for taking the time to share your thoughts on working with Moises and our team. We're glad to hear we delivered such a great experience! Sam Lotta - slotta@cityautogroup.com

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