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City World Ford
Bronx, NY
431 Reviews
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431 Reviews of City World Ford
February 23, 2020
The sales man Ruben was very attentive and helpful. It was a pleasure doing busy with him . He made us feel comfortable. There should be more sales person like him was a pleasure doing busy with him . He made us feel comfortable. There should be more sales person like him More
by Nalicea69
Employees Worked With
Ruben Germosen, Anthony Namias
February 17, 2020
The salesman Ruben was very attentive and personable. He took his time to help me select the best car for me. Ruben was very genuine and if you want an honest salesman he is the one to ask for when you go t took his time to help me select the best car for me. Ruben was very genuine and if you want an honest salesman he is the one to ask for when you go to City Ford. More
by Keisharising
Employees Worked With
RUBEN
February 13, 2020
Salesperson was fantastic Ruben was a pleasure to work with. He was informative and kind. Took his time and explained everything to me in detail. Helped me decide on the car th Ruben was a pleasure to work with. He was informative and kind. Took his time and explained everything to me in detail. Helped me decide on the car that would fit my needs and budget. More
by Denisej0708
Employees Worked With
Ruben Germosen
February 01, 2020
Didn’t realize I was going to get a car today, Thanks Ruben The sales person Ruben Germosen was polite and professional. He went all out helping me find my new car. I am so thankful for his help. City World For The sales person Ruben Germosen was polite and professional. He went all out helping me find my new car. I am so thankful for his help. City World Ford on Boston rd is the place to be if you are looking for a pre-owned or band new car. More
by Roberob2522
Employees Worked With
Ruben Germosen
January 30, 2020
So polite treated me with respect and so so Helpful. I’m very happy with my new car. Very helpful and Kind. And he shared his lunch with me and my husband. Everyone very nice and polite.💫 very happy with my new car. Very helpful and Kind. And he shared his lunch with me and my husband. Everyone very nice and polite.💫 More
by Susie & Jose
Employees Worked With
Tristian, Ramon Ryan
December 21, 2019
Quick service on a Saturday Went in for a recall and Oil change today, met with Henry and Gilda. They took care of my F150 and had me on the road in one and half hours. Great se Went in for a recall and Oil change today, met with Henry and Gilda. They took care of my F150 and had me on the road in one and half hours. Great service. More
by baitandbullets
Employees Worked With
Henry, Gilda, Shaniquia Gantt
November 14, 2019
WORST PLACE EVER!!! I WILL NEVER LEASE FROM CITY WORLD FORD AGAIN! SEE PHOTOS. Still riding around (after a month) in my 2019 Ford Escape (leased in February) with two pieces of my car ZIP TIED TO THE FRA FORD AGAIN! SEE PHOTOS. Still riding around (after a month) in my 2019 Ford Escape (leased in February) with two pieces of my car ZIP TIED TO THE FRAME!!! That was a quick fix from Mr. Tires, because while driving 70 mph, these two pieces that were not secured to the frame, caught air, and were scraping into the ground! Frank (the mechanic from City World Ford service), who replaced the engine on my car) unscrewed these two plastic pieces from the underside of both sides of my car and never screwed them back in! He also went home with my car key when I came to pick up the car! Then, after bringing the car in yet again, and having the manager Henry examine the car, we were informed by Henry that Frank should have never even touched those screws because they have nothing to do with the engine! We have been dealing with them and this situation since August, because coolant had been leaking into the engine the whole time! But Gilda and mechanic Christopher, first, tried to blame it on the gas we were using, and sent me home with the car stating that there was no issue found! They charged me $227.00 after doing nothing to the car, while it sat in the service center for 5 days! We were promised a refund of the $227. I haven't seen that yet, even though I am out of pocket for more than that as the car eventually just overheated upon startup and had to be towed! NEGLECT!! NEGLECT!! NEGLECT!! I recommend Mr. Tires. Zip ties on the car sounds like terrible service, but the plastic pieces were chewed up from the road, and they were unable to screw them back in. Best service I've had yet! And they did not charge us. I also recommend Smith Cairns. Although they suggested we continue with City World Ford's service, as this was a continuing issue (I was trying take my car some place other than City World Ford), whatever Smith Cairns did to the car, the car made it back to City World Ford without even the check engine light coming on, as it had to be towed to them in the first place! I wish I had read all of the negative reviews for City World Ford service prior to bringing my vehicle there! Pics are attached. We could only take pics from one side of the vehicle, as cars were whizzing by us at speeds of over 70 mph on the other side, as we crouched down on a busy highway to find the problem! More
by Farrah
Employees Worked With
Gilda, Frank, Christopher, Henry, Crystal Pinho, Michelle Diaz
October 09, 2019
Very poor customer service in the service department I had an airbag recall for my Ford Edge and needed to get a loaner car or a car rental for the time it would be in the shop. Service said very abrupt I had an airbag recall for my Ford Edge and needed to get a loaner car or a car rental for the time it would be in the shop. Service said very abruptly "we do not do that" (even though Ford was going to pay for it). I was holding on the phone for 15 minutes - on a conference call together with a representative from Ford - and the Service Manager wouldn't come to the phone. I made an appointment with the understanding that the Service Manager was going to call back to "see what they could do". He never called and so I had to cancel the appointment. Another appointment was made for three weeks later and still no help in getting a loaner / rental car replacement. Finally in disgust I called Smith Carins Ford in Yonkers (further away but very cooperative) and they set me up right away with a rental car that was delivered to their facility. On the whole a very pleasant experience in spite of the added distance. More
by Peter1950
Employees Worked With
I did not get the name of the Service Manager
September 25, 2019
Most unprofessional service ever Worst service experience of my life. I had went there once and it wasn’t great, but I had a noise in my car and they sent me a coupon for service, so Worst service experience of my life. I had went there once and it wasn’t great, but I had a noise in my car and they sent me a coupon for service, so I decided to give them another shot. Gilda was my contact. Dropped it on a Tuesday and she said she’d be in touch in 2-3 days with the diagnostic. The weekend came and went - no call. Spent Monday on hold and not receiving calls or texts back from her. Finally Tuesday (a week later) she called and said it would be $1455 total. I said fine just get it done and get me it back before the weekend. She promised it would be done by Thursday @ 2p. Thursday morning she texted the mechanic was sick (like they only have one mechanic there lol) and it would be ready Friday by 2p guaranteed. I called Friday @ 1p and they told me they “couldn’t find Gilda” and they couldn’t tell me if my car was ready. Furious I demanded to speak to her manager on Monday morning. She called me Monday and said she understood my frustration and the car was done. And for my troubles they discounted the price from $2600 to $2000 - except the original quoted price was $1455. I called her furious and she said “oh I got the paperwork mixed up. It’s $1455 no discount.” I would give 0/5 stars if that was possible. Two weeks later I picked up my car that needed new struts and an oil change. Never going back there again. Most unprofessional service ever. Further more I had to jump my car later on today after I got it back. They killed my battery! More
by MrNani
Employees Worked With
Gilda
