City World Hyundai

We are writing this letter to commend Mr. Erizardo “Eddie” Rodriguez, Mr. Ramon E. Tavarez, Mr. Tony Kim, Mr. Claudio Soriano, Mr. Peter Back and Kona. We have been to several car dealerships while l “Eddie” Rodriguez, Mr. Ramon E. Tavarez, Mr. Tony Kim, Mr. Claudio Soriano, Mr. Peter Back and Kona. We have been to several car dealerships while looking to either purchase or lease a vehicle. In those dealerships, we were greeted immediately by pushy salespersons who would not provide a price quote for a particular vehicle we were looking at until several hours later. In addition the pushy salespersons would tell us that the price on the internet did not include additional fees. This is a bait and switch gimmick, where the car dealerships advertised a car for a lower price and then tells you that the car price is higher than originally advertised. We were looking for a safe vehicle for our 17 year old son who just passed his road test. After researching online with Toyota, Honda and Hyundai, we decided that the Hyundai vehicles had the safest features. We were contacted by several dealerships from Bayside, New York, Long Island, New Jersey, Connecticut including Massachusetts. Every dealership was quoting several different prices. We went to visit some of the dealerships in our area that quoted a good price and when we showed up, the salesperson gave us a higher price. We called your dealership and spoke with your sales manager, “Eddie.” He gave us a price quote for a brand new 2021 Hyundai Sonata SEL Plus. My husband and I visited your dealership yesterday. As soon as we came in we were greeted by Mr. Claudio Soriano who welcomed us. He offered us coffee and hot tea which we declined. We immediately felt comfortable. We informed Mr. Soriano that we were there to speak to “Eddie” and Kona. Mr. Soriano called “Eddie” and Kona to come over. Kona greeted us with a “Meow” and rubbed against the soles of our feet. Kona was very friendly. “Eddie” came over to greet us and we advised him that we were on the phone with him earlier and he provided us with a quote for a brand new 2021 Hyundai Sonata SEL Plus. Eddie immediately stated that the quote was a solid quote and that he would honor the price over the phone. There was no gimmick and no games. Eddie assigned Ramon E. Tavarez to us who started all the paperwork. After all the paperwork was done, we met with Mr. Tony Kim to finalize our financing deal. Mr. Kim was straight forward and did not try to sell us additional maintenance or service contracts. We were not bombarded with any pushy sales gimmicks. After the finance was completed, Mr. Peter Back was extremely helpful in explaining the bells and whistles of our new car. We cannot say enough about your staff, every single person in your dealership was extremely professional looking and neat. Also your dealership was very clean. This is a reflection on your great leadership that sets the example for all dealerships and staff to follow! The staff that we interacted with was meticulous, thorough, detailed oriented, organized, knowledgeable and extremely personable and efficient. Your staff were instrumental in finding us the safest vehicle for our son. We know that he will be safe including myself and my husband in driving our brand new 2021 Hyundai Sonata SEL Plus. We also thank you for having excellent staff and for our brand new 2021 Hyundai Sonata SEL Plus. What a pleasant experience we had at your dealership. It made buying a vehicle so easy. We will definitely recommend your dealership to our friends and family that are looking to buy or lease because we know they will get the best sales service. More

I had a very pleasant experience dealing with City World Hyundai. Dealing with Dayri O'neil was a pleasure as a salesperson. She was responsive and personable to what I was looking for in a car and meet tho Hyundai. Dealing with Dayri O'neil was a pleasure as a salesperson. She was responsive and personable to what I was looking for in a car and meet those expectations. She went to bat for me when I made an offer on the car and got me the best price possible. I was also very happy with the way I was treated by the whole team. Tony Kim and Michael Tavares were fantastic in giving me the options for buying the car and coming up with a great plan for the car's purchase. Oscar Kienou was dynamic in teaching me all the car's features and getting me on the road when I picked the car up and got me on the road. I thank the team at City World Hyundai for their professionalism. More

It was couple of phone and text messages back and forth and told them that vehicle is for my friend. No pressure or any issues from Dayri or her Manager. The vehicle was delivered to Long island and paper and told them that vehicle is for my friend. No pressure or any issues from Dayri or her Manager. The vehicle was delivered to Long island and paperwork was at house, never stop at showroom. If you are in market for Hyundai call City World Hyundai 1st. More

Super helpful and really patient. Oscar was a wonderful person to deal with and couldn't ask more from any salesperson. Everyone went above and beyond to make sure everything went smooth and easy. It was a person to deal with and couldn't ask more from any salesperson. Everyone went above and beyond to make sure everything went smooth and easy. It was a really awesome experience buying from city world hyundai. More

I did not go to the dealer for my visit. My review and experience is with the service dept. Michelle and Willie were helpful, kind and efficient experience is with the service dept. Michelle and Willie were helpful, kind and efficient More

Diana is a wonderful and special lady who is good and dedicated to her job. She does it best, in patients and friendliness to customers. dedicated to her job. She does it best, in patients and friendliness to customers. More

Fast and courteous service, Fast and courteous service. Staff knowledgeable and politeTake excellent price would recommend anyone with vehicle service needs. excellent hours of service Staff knowledgeable and politeTake excellent price would recommend anyone with vehicle service needs. excellent hours of service More

Dayri was FANTASTIC! She was so accommodating, and answered all of our questions. Dayri followed up in the days following our purchase to make sure everything was going well. We had a wonderful experi answered all of our questions. Dayri followed up in the days following our purchase to make sure everything was going well. We had a wonderful experience! More

I dealt with Peter back as my sales representative he was knowledgeable about your automobile and I felt like I got a really good deal knowledgeable about your automobile and I felt like I got a really good deal More

Great service overall, Michelle is great very professional and attentive. She explained the service that was performed very detailed. Check in progress is great and welcoming. Thanks again! professional and attentive. She explained the service that was performed very detailed. Check in progress is great and welcoming. Thanks again! More