City World Toyota

long time had app. on 4/2/14 with mike. wanted a stickshift 2014, any color but white. ordered car tradin $400 for 2004 toyota, hmmm. o.k. car will be in sho had app. on 4/2/14 with mike. wanted a stickshift 2014, any color but white. ordered car tradin $400 for 2004 toyota, hmmm. o.k. car will be in shortly. sold my 2004 for $1000. 4 days later. check on new car a few times, no car. checked another dealer. two days from him for new car. on credit card $500 to mike. so i went with mike. no car, bus travel (not fun). call finally came in, picked up new car on APRIL 16. 14 DAYS AFTER ORDERING. p.s. 2004 toyota from your location, toyota tercel also from your location. son also from your location. thanks for hearing me out. More

YUP! Amazing Service! Went for a quick advise and end up taking home an amazing car for a great price Very Very Happy with my service and car Went for a quick advise and end up taking home an amazing car for a great price Very Very Happy with my service and car More

Awesome Dealer Lets start with saying I LOVE MY NEW CAR!! I am very happy and thankful to Yadel Morales for his great service, without him I don't think i would have Lets start with saying I LOVE MY NEW CAR!! I am very happy and thankful to Yadel Morales for his great service, without him I don't think i would have decided to take the car and be as happy as I am now. Yadel made things very simple and did not get annoyed at my many questions and options I requested, he explained all my options and allowed me to figure out which option was best for me. I feel like I truly got a great deal that fit my needs at this time perfectly and now it feels great to be driving a new car! More

Very pleased with my purchase at city world toyota Thanks Fabian! My experience was fantastic. It was the best car buying experience I have ever had. My husband and I just recently purchased a 2 Thanks Fabian! My experience was fantastic. It was the best car buying experience I have ever had. My husband and I just recently purchased a 2014 high lander from City world toyota Fabian was just awesome. You answered all our questions and some we did not even think to ask. You helped us pick the perfect vehicle for us. We will definitely deal with you again. Keep up the great work! I will definitely recommend you guys . Thank, Mayelina More

Excellent service. I would definitely go back there for all my sales and service needs. Great environment and service all around. they are very attentive to your needs. I would definitely go back there for all my sales and service needs. Great environment and service all around. they are very attentive to your needs. Fast service, answer all question honestly. Great freinfriendly comfortable environment. More

Exellent Job By the S.O.S program I came in for maintenance and these personnel did an excellent job for me to acquire another vehicle for my needs. I could not believe I can get anoth I came in for maintenance and these personnel did an excellent job for me to acquire another vehicle for my needs. I could not believe I can get another one but with their excellent help I now have another vehicle. I once more say a very big THANK YOU!! More

City world Toyota Angel Jimenez The best of the best I would like to recognize the sales consultant by the name of Angel Jimenez of city world Toyota of the Bronx. Whom I had the pleasure of purchasing I would like to recognize the sales consultant by the name of Angel Jimenez of city world Toyota of the Bronx. Whom I had the pleasure of purchasing my 2014.5 Camry LE. Angel Jimenez is the best sales consultant hands down. He is the epitome of professionalism! He wasn't pushy at all like most obnoxious salesmen I had encounters with in the past. Angel possesses many great qualities beyond his professionalism. He is a hardworking, determined, ambitious, humble, kind hearted, and sympathetic. He is an overall genuine individual who demonstrates great moral character. Angel is also very Knowlegeable on all aspects of the cars he sells from the engine, decor, economy features, technology and etc... He's the best hands down and I highly recommend not only doing business with city world Toyota but doing business directly with him. Angel not only sold me a car but he sold the entire experience. I felt like a valued customer I told him what I want and he delivered exactly that! Affordable, elegant, fuel efficient, roomy and the latest technology. Days later after my purchase Angel followed up with me to see how things were going. I felt so delighted to know that this wasn't a one time purchase to him this is a life time friendship and loyalty. Angel keep up the great work and that humble spirit. My wish for you is to see you hold a managerial position because you have all the qualities of a leader. Thank you Angel Jimenez More

Did NOT honor an agreement I currently have a two year lease that is up in November from Westchester Toyota and a few months back received a letter from City World Toyota to com I currently have a two year lease that is up in November from Westchester Toyota and a few months back received a letter from City World Toyota to come in and see if they could get me into a new Toyota (lease) and they would take over the payments of my current lease. I went in and negotiated (for over 2 hours) with Fabian, who was lovely, very professional and overall a pleasure to deal with. We didn't come to an agreement that day but i asked if they would please call me if his boss/ manager changed his mind. The agreement was a RAV 4 XLE for $267 a month with $1,000 down with a 3 year lease and they were going to take over my old lease. I was happy with the numbers and said we have a deal if we could keep everything the same but I wanted a 2 year lease. His boss didn't go for it at the time but the following friday i received a call from Fabian saying we had a deal his boss gave him the go ahead and asked if I was available to come in that evening. I was told that it would be the car that was in the show room the white Rav4 XLE AWD. I repeated back the terms to him "$267 a month with $1,000 down two year lease and my current lease will be taken care of"? I told him I would be there by 8:00pm. I was in my car with my friend at the time and she too heard the whole conversation through bluetooth. About ten minutes later he called back and apologized as he didn't realize it had sold the night before. he asked if I would be interested in a Rav4 LE? Obviously I wasn't and asked when they were expecting more XLE in. He said they didn't have an exact date but by the following Saturday and as soon as they got one in they would call me. I kept the conversation short as i had to go to work but, I called a few times throughout the day to speak with Fabian but he was busy with other customers. I was very excited about coming to an agreement but wasn't sure if they needed me to go in and sign anything so I popped in after work that evening Friday March 28th. I spoke with Fabian, we discussed the terms of the agreement again he said I would receive a call as soon as they got more sock in. I told him "I just wanted to make sure this was a done deal" he said yes his boss knows the situation and they should have them in by saturday and then we shook hands. I didn't hear from anyone all week of over the weekend so i called Monday and spoke with Arabella and she told me she was just about to call me and they had a red, blue, grey and gold available. I said i would like the grey, she checked the lot and said it was there and to come on in. When I went in Fabian intruded me to his colleague and told me he was all caught up and would take care of me as he had to go to his daughters play. His colleague went of for a bit and came back with a completely different number. I explained to him what was agreed and it was clearly written on the original paper Fabian was working numbers out on. I told him to speak with Fabians boss as he was expecting me and agreed to those terms. Finally the boss (Robert) came in along with Fabian and his colleague and Robert first tried to place the blame on Fabian saying he had made some mathematical errors. He then switched the story to being confused and maybe preoccupied by something else. There were clearly no mathematical errors it was clear as day in black and white on paper and had been discussed multiple times. I asked Fabian if he was ever confused about the agreement and he agreed it was all clear Robert tried to start negotiating completely different numbers and I stopped him. I told him that we had already come to a verbal agreement, shook on it and he was either going to honor that agreement that was clear to everyone else or refuse to honor it. He didn't respond. I was clearly upset and expressed how disappointed I was, got up and left. More

Great deals As you all know, car buying or leasing is mental drain. The back and forth. Maybe I was lucky this time around, but had the pleasure of working with As you all know, car buying or leasing is mental drain. The back and forth. Maybe I was lucky this time around, but had the pleasure of working with Shamus from City World Toyota. Still had the back and forth, however, Shamus worked with you as did City World. Yes, I will go back to City World again. More

Jimmy Johnson is a Great sales man, i went to visit City world Toyota just to get price because i went to New Rochelle Toyota for the New Highlander which i drop five hundred to locate the truck. so i went world Toyota just to get price because i went to New Rochelle Toyota for the New Highlander which i drop five hundred to locate the truck. so i went to city world to see if they have them. They do not have the XLE or LTD Highlander which i wanted but this sales man Jimmy Johnson did a great Job, He offer Test Drive on the LE Plus he gave me a great deal, i even test drive the Rav4 LTD. He is so nice and friendly, i stop my deal with New Rochelle Toyota just to have the deal with city world Toyota because of this guy, its my first experience at city world and it was fantastic. Thanks to Mr Johnson. More