
Cityside Subaru
Belmont, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I deal with Peter Rosenberg because of a recomendation from a friend of mine from work.I found Peter to be very friendly and knowlagable about Subaru he answer all my guastions.He never pressure me to buy from a friend of mine from work.I found Peter to be very friendly and knowlagable about Subaru he answer all my guastions.He never pressure me to buy and i got a good deal on my new car and my trade in. More
I got a new Outback in 24 hours. Mr. Rosenburg was a pleasure to work with. He and Jade got me financed in no time at all. I cannot recommend this dealer or these two guys enough. pleasure to work with. He and Jade got me financed in no time at all. I cannot recommend this dealer or these two guys enough. More
This review is more of an description of my experience with CitySide rather than a specific review of a car buying experience since we didn't make much progress. Buying a car is a pain. You can research v with CitySide rather than a specific review of a car buying experience since we didn't make much progress. Buying a car is a pain. You can research vehicle costs, dealer costs, trade-in values, and at the end of the day you'll still negotiate with a dealer to find a fair price for a new car. Our approach to buying has always been to focus on the total cost of the car rather than monthly payments. To this end, using the internet sales department for vehicle prices has been very helpful. We've found that it can help us get 95% of the way through the car-buying experience with the final details being negotiated at the dealership. This has been effective at most places and this is how we purchased our Impreza Outback a few years back, albeit at a competing Subaru dealership due to price. We've been proponents of supporting local businesses and we live close to the dealership, so despite the fact that CitySide was a little more expensive during our last car buying experience, we chose to speak with them again for our new car. Everyone we've dealt with at the showroom and the service center has been helpful and pleasant. We were surprised by the response for a quote on a Forester. We were told they could offer us MSRP and if we were able to find a better deal we could bring it back to CitySide, make an offer, and with a 'secured deposit' they would review it with their sales manager. There was no additional input. To be fair, their stated position is that they and other dealers pay the same for the vehicles on the lot. That's something they would know, not I, but considering the varying quotes for the car from other dealers, I'm not sure it's especially relevant. It strikes me as an audacious position to expect to be given the last opportunity to provide a quote, with input from competitors, AND a secured deposit, by virtue of locale and not effort. If CitySide wanted to provide a quote for a vehicle and it was reasonable but there was a bit of a better deal at another dealership an hour away, it would make sense to give them an additional opportunity to re-quote. Having other dealerships go through the effort of pricing cars and then expecting CitySide to have a last opportunity to quote does not. I've heard great things about CitySide, and the ratings on this web-site seem, for the most part, to back that impression up, but I am disappointed in my experience. This is not necessarily a negative review but a description about the perplexing experience with their approach to buying a car. We are still shopping for our next car, it's a shame that it wasn't very productive with CitySide. More
When we first walked in to Cityside Subaru, I felt that no one really wanted to help us with our car buying experience since we were looking at Used vehicles and not New vehicles. Fortunately, Mark was hel no one really wanted to help us with our car buying experience since we were looking at Used vehicles and not New vehicles. Fortunately, Mark was helpful to work with during the actual car buying experience. He was careful to go over the features of the car and we had a very nice, informative test drive. Cityside was able to work with me and my financing needs which were a bit tricky to say the least. There was one little hiccup upon picking up the car but when I was forced to come back a second time, they had filled my tank for the inconvenience. Now on to the negatives, if you buy a car from Cityside, prepare to be bombarded with demands to rate their dealership on this website. Within a week of buying my car, I had received a text message (which I found to be intrusive) and multiple phone calls. Mark kept calling me until I finally called back and said I was happy with the car. If I wasn't happy, they would have heard from me. Then a week after that, I received a "thank you" card with a flyer for this website clearly trying to coax me into writing a review. I'm a very busy person and I didn't have time to sit down and write a review. I didn't feel it was necessary but now I do, just so I can be left alone. Just this past week, I received an email from Mark saying "if I had time" could I write a review. Moments later I got a sales lead email from Cityside about pre-ordering a 2012 Imprezza. What gave the impression that I would need to buy another car? Hopefully this review will suffice and I can avoid further harrassment. I WAS considering taking my Subaru Forester to their Service department but I'm afraid that I'll be haunted by Cityside for the rest of my life and thus, I've decided I'll go elsewhere for my future service needs. More
Dan and Glen were both very helpful in taking me through the process of purchasing a brand new 2011 Impreza WRX STi. They'll go the extra mile to make sure customers leave happy. the process of purchasing a brand new 2011 Impreza WRX STi. They'll go the extra mile to make sure customers leave happy. More
This is the 2nd car I have purchased from Cityside Subaru and both times I have worked with Mark Lidano. In both experiences, I have been tremendously impressed with the courtesy of the Cityside staff and th and both times I have worked with Mark Lidano. In both experiences, I have been tremendously impressed with the courtesy of the Cityside staff and the transparency around the purchase price and product details. I sincerely trust Mark and his colleagues, which is why I returned for a 2nd car purchase. I highly recommend Cityside Subaru. More
I was looking for a new car and had done some comparison I was looking for a new car and had done some comparison shopping online. A couple of friends had said the all-wheel drive made a Subaru a goo I was looking for a new car and had done some comparison shopping online. A couple of friends had said the all-wheel drive made a Subaru a good choice, especially when driving in snow in Massachusetts. When I came to Cityside, Peter Rosenberg showed me the cars that were available and we did a road test which involved merging uphill onto a major highway and driving along a curvy country road. It felt much more solid and held the road better than the Focus and the Civic and the Vibe which I had rented in the past. The whole transaction was very simple and now that I've driven it on an expressway during a torrential rainstorm, I like the car even better than I did when I first bought it. More
I recently bought a 2011 WRX from these guys. I have to say the service was great. They all worked together and closed the deal really fast. I was working with Patrick Subaru and had a deal locked down but say the service was great. They all worked together and closed the deal really fast. I was working with Patrick Subaru and had a deal locked down but I was not thrilled with the customer service at all. They did not really seem like they cared if I bought the car from them or not. They actually said that if I didnt buy it someone someone else would. I was referred to Cityside Subaru by Long Subaru in Webster and they came through. Not only did they actually have the car in stock but they beat the deal I had with Patrick by a significant amount. I can not express enough how great my experience was with them. I will buy my next subaru from them(because once you go Subaru you never go back!). If you are in the market for a new Subaru and want a great deal and excellent customer service go to Cityside, its that simple. More
I was not sure of a vehicle I wished to purchase and City Side was my first stop. My wife and I connected with Peter, he showed us a couple of models, we said we liked the Outback. He took us for a ride and Side was my first stop. My wife and I connected with Peter, he showed us a couple of models, we said we liked the Outback. He took us for a ride and then we drove the Outback ourselves. Peter went to great lenght to explain what the car had to offer. No pressure, no nonsense. We then visted a another Subaru dealer, a Toyota, Honda and Ford dealership, drove the models we were interested in. I had all the information I needed, called Peter back and got the deal done. That was on Saturday July 23rd. I had my new Outback on Tuesday, July 26th. Again, no pressure, no nonsense, just good information to help me make my choice. More
I went to Cityside Subaru looking for a new car, and am a committed Subaru customer. I worked with Peter R. who was just a wonderful salesperson -- incredibly knowledgeable, patient, delightful company, and committed Subaru customer. I worked with Peter R. who was just a wonderful salesperson -- incredibly knowledgeable, patient, delightful company, and an all-around very interesting guy to talk to. The financing folks, Jade and Donald, were equally wonderful -- very helpful and reassuring. And a shout-out to Dan Remen who made my quick return visit the next day very easy and pleasant. I learned a lot about Subarus from Peter in this purchase, and ended up selecting a five-door Impreza. My old Subaru went to (very happy) friends, and everyone came away satisfied in Subaru World. Thanks for the great experience, Cityside Subaru! More