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Cityside Subaru

Belmont, MA

4.9
4,051 Reviews
Cityside Subaru is a Certified Subaru Dealership in Massachusetts where you'll find all you need to help decide which Subaru is right for you: Subaru Outback, Subaru Crosstrek, Subaru Legacy, Subaru Forester, Subaru Impreza, Subaru WRX, Subaru Ascent or Subaru Solterra. Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. Winning the DealerRater awards is proof that our commitment to our customers is second to none. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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790 Pleasant St

Belmont, MA

02478

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Showing 366 service reviews

October 20, 2026

Steve Lebron was extremely helpful to us when we were towed into Cityside with an emergency tire blowout situation on Thursday Oct. 15. More

by Subraru couple
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Stephen Lebron
Oct 20, 2026 -

Cityside Subaru responded

Knowing that our team could assist you so effectively after your emergency tire blowout is rewarding. We’re pleased we could get your Forester back on the road quickly and safely. Nathan White General Manager 617-826-5000 nathan@citysidesubaru.com

October 19, 2026

Since the new facility opened, it seems like the Service Department is better organized and more responsive than before. Better customer experience than before, too. More

by dave.hutchings.02474
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Josue Mejia
Oct 19, 2026 -

Cityside Subaru responded

Knowing that the service visit for your Subaru Outback felt more organized and responsive after our new facility opened is rewarding. Your five-star rating means a lot to our service department. Nathan White General Manager 617-826-5000 nathan@citysidesubaru.com

October 14, 2026

As always, I am always completely satisfied with the service at City Side Subaru and the employees in the service center are always accommodating and courteous. More

by Fourthofjuly1964
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Stephanie Bui Stephanie kept me informed about the maintenance that was needed and also returned my phone calls to her very quickly. She is so friendly and is a credit to the Subaru staff. I give her 10 plus stars.
Oct 14, 2026 -

Cityside Subaru responded

Hearing that you’re completely satisfied with our service means a lot to us. Our service team is pleased we could accommodate you with courteous, attentive care for your Subaru Forester. Nathan White General Manager 617-826-5000 nathan@citysidesubaru.com

October 07, 2026

Excellent service, as always. No problem to schedule and appointment within a reasonable time. Everyone was friendly and helpful. More

by mark
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Aleigha Bontos
Oct 07, 2026 -

Cityside Subaru responded

Knowing that scheduling service for your Subaru Outback was quick and easy is rewarding. Your kind words about our team’s friendliness and helpfulness mean a lot to us. We look forward to serving you again. Nathan White General Manager 617-826-5000 nathan@citysidesubaru.com

October 06, 2026

Always a pleasure- easy to. get appointment or walk in , and I usually wait for my car and the waiting area is quiet. More

by mforsteinMD
Service Price Transparency
Service Time
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Recommend Dealer
Yes
Employees Worked With
Glen Dalton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Flavio Fonseca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Martell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Vieira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rossi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2026 -

Cityside Subaru responded

Knowing that scheduling service felt effortless and that you could relax in a quiet waiting area means a lot to our service team. Thank you for the five-star rating and for sharing how our approach made servicing your Subaru Outback convenient. Nathan White General Manager 617-826-5000 nathan@citysidesubaru.com

October 03, 2026

Cityside Subaru has consistently provided quick and thorough service and I've been so pleased with their transparency and clear communication. I purchased my Outback there several years ago and have re More

by J. Thib
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Dante (don't recall last name)
Oct 03, 2026 -

Cityside Subaru responded

Hearing that our quick and thorough service and open communication have earned your trust over the years means a lot to our service department. We appreciate your continued loyalty and look forward to serving your Outback again. Nathan White General Manager 617-826-5000 nathan@citysidesubaru.com

September 18, 2026

I was pleasantly surprised by my latest experience, which was good. Efficient, polite, easy, reasonably priced. They took me right away even though I had no appointment. In the past I have had terrible exper More

by nweidman421
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Sara
Sep 25, 2026 -

Cityside Subaru responded

Thanks for sharing about your experience with Cityside Subaru. We appreciate your business and hope to see you again soon! Nathan White General Manager 617-826-5000 nathan@citysidesubaru.com

September 14, 2026

I have gone through 4 or 5 batteries that I have paid for. I finally complained to Suburu of America and they found it was not the batteries, but what they connect to. There should of been a massive reca More

by Little LuLU
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Not comfortable doing that. Do not know who worked on my car. Contact person was lovely but not willing to advocate for me around the battery costs.
Sep 25, 2026 -

Cityside Subaru responded

Thank you for sharing your experience. We're sorry to hear about the ongoing battery and software issues, as well as the frustration you faced during the service process. We appreciate your feedback and hope Cityside Subaru and Subaru of America can work together to provide a satisfactory resolution. Nathan White General Manager 617-826-5000 nathan@citysidesubaru.com

September 02, 2026

The dealership facility is amazing! The entire service staff was professional, friendly, and very personable. The service manager, Mike, made it a point to come out and introduce himse More

by David Blaxland
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Mike Rossi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aleigha Bontos
Sep 02, 2026 -

Cityside Subaru responded

Your mention of Mike coming out to introduce himself personally highlights how we focus on creating a welcoming, personable service experience. Hearing that you found our facility amazing and our staff professional and friendly means a lot to us. We’re pleased our service department could care for your Subaru Forester. Nathan White General Manager 617-826-5000 nathan@citysidesubaru.com

August 29, 2026

Excellent and friendly service. Nice, clean and inviting dealership. Knows how to keep a customer happy. I am very satisfied and will be a loyal Subaru customer for life. More

by Cthtran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
Aug 29, 2026 -

Cityside Subaru responded

Knowing you found our service friendly and our facility so welcoming means a lot to our team. We’re honored to have earned your loyalty. We appreciate the opportunity to care for your Crosstrek and help keep it running smoothly. Nathan White General Manager 617-826-5000 nathan@citysidesubaru.com

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