Cityside Subaru

The dealership is clean and well-laid-out. The sales reps were friendly but not pushy. We felt free to browse. The negotiation for a price was honest and direct. All paper work is done on-site, making pick-u were friendly but not pushy. We felt free to browse. The negotiation for a price was honest and direct. All paper work is done on-site, making pick-up simple. The car is clean and all we desired. Our sales representative was kind, helpful, informative and honest. We had an excellent experience at CitySide and would return there in future. More

Actually enjoyed the process of buying a car at CitySide. Mark went to some trouble to get information for us and Don made the financial transtion seamless. We also met the manager and the head of the repair Mark went to some trouble to get information for us and Don made the financial transtion seamless. We also met the manager and the head of the repairs dept...all were friendly and helpful. Our test drives were good, too. Mark was able to point out all the good points of the cars and that had a lot to do with our decision to go with Subaru. It also helped for the Legacy to be available for leasing. More

John Melvin was wonderful to work with. He was informative, helpful and just an overall fabulous salesman. He made our car buying process easy and enjoyable. Our overall experience was a 10, bet informative, helpful and just an overall fabulous salesman. He made our car buying process easy and enjoyable. Our overall experience was a 10, between John, Don and the managers at City Side. We would recommend CitySide to any friends or family that are looking for a Subaru. More

The salesman (Peter) went out of his way to make us feel comfortable and valued as customers. We were able to take the vehicles out for lengthy test drives. Everyone at the dealership was friendly and warm, comfortable and valued as customers. We were able to take the vehicles out for lengthy test drives. Everyone at the dealership was friendly and warm, and the complimentary coffee was great! Peter went to great lengths to explain the strengths and shortcomings of each vehicle, and when we had chosen a model, told us in great detail about how to use all of the vehicles features. I can without hesitation recommend Cityside Subaru, and in particular recommend Peter as a great person to do business with. More

Overall I had a great experience. John worked with my budget and helped me find a car that I could afford. The only negative would be the extra wait time. On two occasions I had an appointment but I had budget and helped me find a car that I could afford. The only negative would be the extra wait time. On two occasions I had an appointment but I had to wait and extra 15-20 mins. The service department is fantastic as well. I needed something fixed and they were able to get me in the same day I called. More

I ended up at Cityside because another dealer was not able to find the car I wanted. Cityside said they could find the car and did so in a reasonable amount of time. They also matched the price the other able to find the car I wanted. Cityside said they could find the car and did so in a reasonable amount of time. They also matched the price the other dealer had given me which I was happy with. The whole experience was positive from the first meeting to picking up the car this morning. Unfortunately for the buying public the purchase of a car has become an unhappy challenge of pushy sales people and pressure from sales managers. This was at no time the case for me. I'm 58 years old and have bought a few vehicles over the years. This was a pleasant experience from start to finish. I will send my friends and family. More

When I decided that a 2011 Subaru Impreza was the right car for me, I corresponded online with a LOT of dealerships in and around the Boston area. I visited and test drove at several dealerships also. I wi car for me, I corresponded online with a LOT of dealerships in and around the Boston area. I visited and test drove at several dealerships also. I wish I had saved myself the time, energy, and frustration and had just gone to CitySide first! The internet sales manager provided me with a quote via email and our online correspondence was always professional, courteous, and helpful. When I finally visited CitySide, it felt like a completely different experience right away. I worked with Mark Lidano who treated me more like a family friend than a customer. He listened to exactly what I was looking for, took the time to explain each step of the process, and answered all my questions carefully, honestly, and thoroughly. The negotiation process went smoothly and I felt respected and valued throughout my time there. My car was ready exactly when I wanted to pick it up - and I am loving it! Mark has gone above and beyond since the purchase, checking in with me weekly via phone and email to make sure things are going well and to answer any follow up questions. He even sent a handwritten thank you note after the purchase - these little touches go a long way! I will continue to take advantage of all the services they offer to maintain my new Impreza also - so they made me a customer for life. I would recommend CitySide to anyone who wants a new Subaru at a great price without the headache or frustration traditionally associated with car shopping. Thank you, Mark! More

Very friendly and listened to me. Worked with me to get the car I wanted. Had some issues with finance, but the delearship took care of it and I did not have to deal with anything. I got the price that I a the car I wanted. Had some issues with finance, but the delearship took care of it and I did not have to deal with anything. I got the price that I asked for and the dealer did not push anything extra. More

I was looking to purchase a Subaru WRX STI and have been to 3 dealers and Cityside Subaru stood out against the rest. I was attended by Peter Rosenberg an excellent guy very professional and knows what he i to 3 dealers and Cityside Subaru stood out against the rest. I was attended by Peter Rosenberg an excellent guy very professional and knows what he is talking about. I was treated as a real customer offered to test drive an STI imagine that, test driving an STI for people who read forums some dealers dont do that. At this point in time we were not talking about any numbers about the car unlike other dealers if you know what im talking about. They want you to be satisfied with the car that you are purchasing. Really no pressure selling here and no drama here either in buying a car very easy people to deal with. To cut the long story short i got the car that i want color/trim and price ( they have a ton of STI in stock i was literally drooling when i saw them ), they gave me the best price for my trade, the best best rate for financing and the best part i got the car the same day. Was in heaven driving my new baby home. I was there for a total of 5 hours only. To sum up my experience with them, 2 words Delighted Customer. Thank you guys. More

We did a ton of research and identified the exact car(s) we wanted, found out who had them and what a good price was. We wanted to put in a fair offer and take the car away, period. Mark L at CitySide made we wanted, found out who had them and what a good price was. We wanted to put in a fair offer and take the car away, period. Mark L at CitySide made that happen. Our offer was accepted over the phone, they took our deposit and the car was ready a few days later (we love it). It was efficient, relatively painless and Mark L got us in and out smoothly and on short notice. We would (and will) recommend this dealer and Mark to others, and (in another 12 years) go back again ourselves. More