Cityside Subaru

Extremely friendly people who are more interested in getting you the right car to suit your needs than making a few extra bucks selling you upgrades that you don't need. The dealer listened carefully t getting you the right car to suit your needs than making a few extra bucks selling you upgrades that you don't need. The dealer listened carefully to what I was looking for and was able to make some very good recommendations (on what I both did and didn't need in my car). Customer service was excellent and everyone I came into contact with was extremely accommodating. Any queries by phone or email were always replied to very quickly and once I had made a decision on which car to buy, all the necessary paperwork and due process was handled with minimum fuss and in minimum time. I would highly recommend these guys! More

I traded in a Subaru that I bought at CitySide 10 years ago. Service at the dealership has always been great--not a long waiting period and the technicians know what they are doing. They had to correct e ago. Service at the dealership has always been great--not a long waiting period and the technicians know what they are doing. They had to correct errors made by other service providers. I wanted a new car and they gave me a great deal. Nice people. More

I had had my Honda Civic for 10 years and figured I would get another Civic when the time came, but having test drove the Impreza it was an upgrade for me and a great solid ride. I had spoken with a few dea get another Civic when the time came, but having test drove the Impreza it was an upgrade for me and a great solid ride. I had spoken with a few dealerships, but found Mark Lidano from the beginning phone call to driving away with my new car to be the most down to earth and reasonable sales person. I was dreading the car buying experience, but instead found Mark and Alan Lappas, the business manager, both to be thoughtful, knowledgable and respectful. They took the time to explain things and walk me through the process and gave me a fair deal. I am thankful and very excited,I love my new 2011 Impreza! Suzanne E. More

I have heard alot of good things about Cityside Subaru. My friend had purchased a Forrester a week before I bought my Legacy at Cityside Subaru. My first Subaru vehicle. My sales person was Glen Dalton. Ve My friend had purchased a Forrester a week before I bought my Legacy at Cityside Subaru. My first Subaru vehicle. My sales person was Glen Dalton. Very knowledgeable, friendly and accomodating. I can always reach Mr. Dalton if I have any questions or concerns. Very happy with my purchase. Also my friend is very happy with his Forrester. I would recommend this dealership and Mr. Dalton to my friends who would be looking for a new car. More

City Side made it easy for me to walk in, trade in and walk out with a new car. I was especially impressed with the welcome brunch I was invited to shortly after taking ownership of the car. Peter was a walk out with a new car. I was especially impressed with the welcome brunch I was invited to shortly after taking ownership of the car. Peter was a pleasure to work with. My car is everything I expected it to be. More

I was able to negotiate a good price and got exactly the car I wanted. I appreciated the opportunity to test drive the car with a friend, and was pleased with the responses I got to all of my questions. Gle car I wanted. I appreciated the opportunity to test drive the car with a friend, and was pleased with the responses I got to all of my questions. Glen was easily accessible - I appreciated being able to reach him directly by cell phone. I'm happy with my car. More

John found a way to get the model we were looking for even though it was not available in the dealer inventory during our first visit. He provided very good advice given that the car we were purchasing w even though it was not available in the dealer inventory during our first visit. He provided very good advice given that the car we were purchasing was for the teenagers. He also was able to discuss models of other manufacturers More

Every person I dealt with at the dealership was polite, informative and helpful. Questions were answered promptly and correctly. They went out of their way to find a local car that had the accessories I wa informative and helpful. Questions were answered promptly and correctly. They went out of their way to find a local car that had the accessories I wanted and not ones I did not want. all information was directed at me, the car purchaser, and not at my husband. More

Took my 2003 Forester here for a Timing Belt replacement because they had a special on their website advertising this service for $250. I should have known there would be trouble right away when I called on because they had a special on their website advertising this service for $250. I should have known there would be trouble right away when I called on the phone and they claimed they had no knowledge of this special. I printed out the coupon and brought it in with the car and pointed them to their own website. Anyway they said fine and I left the car for the timing belt replacement. The next day I get the call from a service associate saying that when they took my timing belt off they found that the belt tensioner was leaking, and if I wanted it put back together the whole job would be $600 now. He made it clear that if I chose not to do that the only option was for them to push the car out into the lot and I could tow it out of there myself. (Basically extortion). Now, I know $250 sounds low for a timing belt replacement, and I should have expected that a dealer would go on a fishing expedition (looking for more things to charge for) once they had the vehicle, but in the Subaru a timing belt replacement IS relatively simple due to it's accessibility at the front of the engine. I asked the associate for a breakdown of costs and he gave me a list of parts and additional labor for the work. This now included about $140 for the tensioner, an extra $150 for labor fot that, and now $60 supposedly for bolts on the belt cover that they found were rusty and the cover gasket. So first off, if they quoted me $250 for replacing the timing belt, they knew they would have to replace the bolts and gasket since any car coming in for this service has at least around 100k miles, and this should have been part of the total cost. Second, the actual retail cost of the stainless steel bolts at several other locations was less than a dollar a piece and the gasket less than $10 so that whole cost to them was probably around $10. (They wanted about $60 more from me). Second, although it was probably perfectly reasonable to replace the tensioner when doing the belt, they were being completely dishonest about this too. Even if I grant them the exessive price of the tensioner they were charging, there should be zero extra labor on this. The tensioner has to be removed and replaced as part of the normal process of replacing the timing belt. Since I do most of my own maintenance on the vehicle, I have a full set of shop manuals (the originals published by subaru) and they clearly state this. I told the guy on the phone to hold the work and I would come in and speak to the service manager. I came in the next day and spoke with some guy named Joe, I think, who was the service manager. When I questioned him about the sudden high cost of the job, he acted like they had never tried to force anything on me it was all optional and they would finish up the work for the original $250 minus replacing the tensioner. When I asked about the extra labor for the tensioner replacement, he tried to tell me it was extra work. Now I know this is false, and even if some mechanic would try to replace the belt somehow without removing it, the tensioner can easily be removed with one bolt anyway. As expected, when challenged with this fact, Joe became hostile and rude, and just irately said he wasn't going to argue with me. After, I DID argue with him for a bit more they agreed to finish the job including the tensioner now for $500 which means I paid about $250 more for a tensioner that I could easily buy for about $100. (oh well I should have know I wouldn't get out of a dealer for the same price they quoted). The interesting thing was that, on the final invoice, the charge for the the bolts and gasket was now about $15 and the bolts were listed at 81 cents a piece. I guess someone forgot to hide that fact. The whole process reeked of dishonesty and was to me clearly a bait and switch operation. They advertise the work at one price, then once the have your vehicle apart, they try to extort you to pay much more. When faced with someone who actually knows something about the vehicle, they just become rude and hostile. Extremely unprofessional operation and I would never do business with them again. More

Got in touch with them using Consumer Reports new car price service (live in Metro West). Not only did they give me a grate price (about $500 below true dealer cost), but they were able to locate exactl price service (live in Metro West). Not only did they give me a grate price (about $500 below true dealer cost), but they were able to locate exactly the vehicle / color I wanted when others couldn't get it. I would highly recommend them. More