Cityside Subaru

Today I posted to my facebook page, "Can you fall in love with a car dealership?" THAT's how good my experience with Cityside Subaru was. I went to Cityside vacillating between a 2011 Outback and another with a car dealership?" THAT's how good my experience with Cityside Subaru was. I went to Cityside vacillating between a 2011 Outback and another vehicle. And I continued to vacillate over the course of two months and multiple (as in, many many) test drives. My salesperson, Don Ratcliffe, was always in good humour, never put on pressure and supported my purchasing decision in a low-key, "let me know what I can do to help and when" fashion throughout the process. When I finally decided on the Outback, Don made the negotiation process pleasant (really)and easy. He got me the car I wanted, with the options I wanted (and then some), at the price I wanted. Awesome. I felt totally supported, and more importantly, respected, throughout the process. And when I picked up the car, Don continued to demonstrate unparalleled professionalism and enthusiasm for my purchase. Alan Lappas, Cityside's business manager, earned my utmost appreciation for going to bat for me when a credit score snafu almost nixed the deal and gained my respect for keeping all things finance-related straightforward and stress-free. Truthfully, I am grateful that a friend sent me to Cityside - I know that I am driving a beautiful new Outback due in no small part to the dealership managed the deal from start to finish. Share the love, indeed! More

Mike couldn't have been easier to work with. It was a very pleasurable, low pressure process and he really took the time to explain everything that we needed to know about the car and what our options we very pleasurable, low pressure process and he really took the time to explain everything that we needed to know about the car and what our options were, down to every button on the radio. We also went to the Manachester, NH location and delt with a somewhat agressive and frustrating salesman who tried to guilt us into buying a car for "driving all this way and wasting his time". Cityside couldn't have been a better experience and we are very happy with our car and the whole experience. I definitely recommend CitySide and Mike especially. More

This is the 4th or 5th transaction I've had with this dealership. I obviously respect it. This time my experience was totally satisfactory. Despite several glitches on my part, both Peter and Alan w dealership. I obviously respect it. This time my experience was totally satisfactory. Despite several glitches on my part, both Peter and Alan went out of their way to be helpful. I'll be back! Petie Hilsinger More

This was the best buying experience I have participated in in 35 years of buying cars. Everyone was helpful but not pushy. Mike was low key--he told us what we needed to know, and was most helpful. We c in in 35 years of buying cars. Everyone was helpful but not pushy. Mike was low key--he told us what we needed to know, and was most helpful. We came in looking for a Subaru, and Mike carefully explained what was in our price range, why certain models/ trim lines are more or less expensive, the resale implications of options, etc. More

Although we were dreading the process of buying a new car, Cityside was a pleasant surprise. We were treated with respect and courtesy, allowed to test drive without the salesperson coming along, and giv car, Cityside was a pleasant surprise. We were treated with respect and courtesy, allowed to test drive without the salesperson coming along, and given opportunities to have private talks when requested. The comparisons of models and options were realistic for our stated needs. Friends recommended Cityside and so did the positive reviews they have garnered. Now we recommend them too! More

Excellent experience -- This was the first-time that I was buying a new car ever, and they made it really, really easy and cut away a lot of the stress that comes from making such a decision; they were he was buying a new car ever, and they made it really, really easy and cut away a lot of the stress that comes from making such a decision; they were helpful, explained everything, and were very low pressure with no stressful sales tactics. These guys made me feel very, very comfortable, let me do a couple of test drives, found the best fit for me, and offered me lots of choices. The paperwork was easier than I had thought, and they helped me through it. Everybody was great! More

I had a very positive experience, beginning to end, with this dealership and all the employees I worked with. I didn't need to negotiate the price as the dealership gave me a price in advance as I used the this dealership and all the employees I worked with. I didn't need to negotiate the price as the dealership gave me a price in advance as I used the Consumer Reports system for getting price quotes from 3 local dealers. I am thrilled with my car. I will recommend. More

Alex was very patient and did a good job of explaining everything about the Subaru Legacy. He made it a point to make the process as straightforward as possible. Mike presented finance-related topics in a everything about the Subaru Legacy. He made it a point to make the process as straightforward as possible. Mike presented finance-related topics in an efficient and hassle-free manner. Great people and an overall great experience at Cityside Subaru! More

No pressure to buy. No miss-information. Just Facts to help us make our decision. In fact City Side was the only dealer that answered all of our questions via email the first time, and didn't waste our t help us make our decision. In fact City Side was the only dealer that answered all of our questions via email the first time, and didn't waste our time making us "beg" for answers! We purchased a 2011 Forester XT Touring from Rob Krasow who was simply the best Sales Person we've ever worked with. Alan was great with the numbers and presenting the full review of all the options. Peter made it effortless when it came to explaining how all the options of our new car worked and even helped us set up the Blue tooth Cell Phone and transfer of our numbers to the system. It was worth the trip. By the way we drove up from the cape to do business with City Side and it was well worth it. More

My first excellent car-buying experience! Thanks to Mark and Alan making this happen and working with me through the financing. Nothing but high marks for professionalism and courtesy. They went the extra m and Alan making this happen and working with me through the financing. Nothing but high marks for professionalism and courtesy. They went the extra mile to make this work and I will be recommending, hopefully referring my friends to Cityside for their car purchases. Jonathan Pronovost, SSgt, USAF More