Cityside Subaru - Service Center

While I haven't bought a car yet from this dealership, I've been taking my car for service ever since I've owned it, as did the previous owner. I've never had trouble getting an appointment, service has a I've been taking my car for service ever since I've owned it, as did the previous owner. I've never had trouble getting an appointment, service has always been timely, and if it takes a few days they offer a loaner. I always get a call from someone in the dept. to explain exactly what they did (I'm not a car person, and they really help me understand everything!) and they never automatically fix something without notifying me, and weighing the pros and cons. I've had mechanics in the past tell me something was absolutely necessary to fix, charge me a ton for it, and then I find out later that I didn't have to fix it, or it could have been done in a different way to save me money. These guys NEVER do that. They don't try and tell you to fix something that's not really broken, and they always discuss all of my options with me. I completely trust them to keep my car safe and functional, and to give me a fair price for it. I don't go anywhere else, not even for oil changes! When I decide to purchase another car, this is the dealership that I will go to. More

They did a great job. They were very thorough, knew what they were doing, and did their best to save us money while making sure their work was sound. We got our car inspected right after getting service and they were doing, and did their best to save us money while making sure their work was sound. We got our car inspected right after getting service and the inspector said they had done an excellent job. More

Major repairs were needed on my 2001 Forester with 120,000 miles. Joe Cisek, the service manager, was able to very clearly explain what needed to be done and worked with me to keep the cost as low as 120,000 miles. Joe Cisek, the service manager, was able to very clearly explain what needed to be done and worked with me to keep the cost as low as possible while still performing the needed repairs. Because of this, the final cost was less than the estimate, a rare event in the world of car repair. Cityside also helped me secure some extended warranty support from Subaru of America and stood behind their own warranty on some prior service work that needed to be redone. More

We bought a new 2003 Subaru Forester from CitySide and have used them exclusively for service of our car over the last 6 years. We had very few problems, until this year (2009) when we were told after 32 have used them exclusively for service of our car over the last 6 years. We had very few problems, until this year (2009) when we were told after 32,000 miles, that we needed a new transmission. The owner of the dealership agreed to take half the cost of the transmission off the bill, after we requested twice that we did not feel we should have to pay for what apparently was a defective transmission. The service manager, Joseph, was very helpful in negotiating this agreement for us, and the car seems to be running in excellent order now. Unfortunately, I do not know if I would ever choose to buy another Subaru. Everyone I have spoken with tells me there is no reason why a transmission should need to be replaced after only 32,000 miles. I'm sorry that Subaru was not able to stand behind its vehicle well enough to satisfy us. Before this happened, I was a staunch advocate of Subaru vehicles. More

I've been taking my Subaru Impreza for regular service to Cityside for the last two years. They are consistently on time, inexpensive, and communicative. They never question or belittle any requests - they Cityside for the last two years. They are consistently on time, inexpensive, and communicative. They never question or belittle any requests - they treat a squeak in the dash as seriously as warped rotors. More

I never thought I would have a service relationship with a car dealer, but I'm very happy with the one I have with Cityside Subaru. I find the service people very, very helpful, clear, informative and coop a car dealer, but I'm very happy with the one I have with Cityside Subaru. I find the service people very, very helpful, clear, informative and cooperative. They educate me, but never talk down to me. They take really good care of my car so that it works well, and it's safe. I know that sometimes people don't want to get car service from a dealer because it's perceived as more expensive, but I have not found that to be the case, and I am much happier knowing that the repair is done properly. I certainly recommend them. More

Dear Mr.Cisek (Service Manager) I have always used Dear Mr.Cisek (Service Manager) I have always used your service department and continue to be very satisfied with your service, counter sta Dear Mr.Cisek (Service Manager) I have always used your service department and continue to be very satisfied with your service, counter staff and the work of your mechanics. Everyone is professional, courteous and will go out of their way answer my questions Sincerely, Gary Bromley More

I was wary of having my car serviced at a dealership due to pricing. I had a coupon so I knew I was safe so I tried Cityside. Reception was quick and courteous. The waiting area was bright and clean. The to pricing. I had a coupon so I knew I was safe so I tried Cityside. Reception was quick and courteous. The waiting area was bright and clean. The work was done quickly (I waited) and thoroughly. Even with the coupon, Joe threw in a free tire rotation. There was no pressure to do extra work. I definitely will return for service. More

Cityside Subaru is an excellent dealer, unlike any I have worked with so far.They are friendly, efficient, and go out of their way to provide exceptional service--be it in an emergency, providing loaner cars worked with so far.They are friendly, efficient, and go out of their way to provide exceptional service--be it in an emergency, providing loaner cars, or going above and beyond to address concerns. I bought my used (1-year) Subaru there. Mark Lidano spent over 4 hours with me, never rushing me, and offering multiple options for test-drive as well as purchase. They provided me with a great deal for trade-in and customized the vehicle futher. Since my purchase, they are exceedingly responsive to any issue I encounter. This past weekend, a holiday weekend, they immediately fit me in for emergency service with a last-minute loaner and fixed my car the same day. The staff is wonderful and I recommend them highly. More

I am owner of 2002 Subaru Impreza that I bought new many years ago from Cityside Subaru. I have been consistently impressed with the service at the Cityside Subaru over the years. They offer practical advic years ago from Cityside Subaru. I have been consistently impressed with the service at the Cityside Subaru over the years. They offer practical advice, do not haggle about warranty coverage, and do not push service that you do not need. More importantly they stand behind their brand and their work. I recently has a costly engine problem with my car and eventhough it was out of warranty and they had no obligation to help me, they fixed the issue at no cost. There are very few dealers who will show this type of commitment to their cars. More