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Claremont Toyota

Claremont, CA

4.5
4,767 Reviews
A graduate of the University of Northern Iowa, David Wilson has been involved in the automobile industry for nearly 40 years. He was vice president and general manager of Covey Lincoln Mercury in Phoenix, Arizona, for five years before coming to Toyota of Orange in 1982. Before buying out the owner of Toyota of Orange in 1985, he was the vice president and general manager. Mr. Wilson is now the owner and president of sixteen automobile dealerships - employing nearly 2000 people. Sales for these corporations now total just under $2 billion annually, making the Wilson Automotive Group one of the ten largest dealership chains in the nation. Claremont Toyota is committed to providing the care and expert service that our guests come to trust. Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Come see for yourself how our team of experts help keep your Toyota a Toyota. Claremont Toyota has expert technicians on staff to handle your repair needs or oil changes, tire rotations, battery replacement, brake repairs and all other Toyota Factory Scheduled Maintenance.
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601 Auto Center Dr

Claremont, CA

91711

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Showing 4,767 reviews

January 03, 2021

Price of service has gone up in the last year which is really making me consider going elsewhere for service. I also learned that you no longer provide a military discount which is a little disappointing. More

by EdwinH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cashiers were friendly and kind.
January 02, 2021

Happy New Year !! Unfortunately it hasn’t started out Happy New Year !! Unfortunately it hasn’t started out great 🤦🏼‍♀️ Our lease is up and we have to turn in our Rav 4 😢 My husband and his team at More

by DEBCROFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Lopez
Jan 05, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

January 01, 2021

Wait time far too long Pandemic.Service representative needs to explain service completed and check on recalls.l plan on never come back for service. More

by BELLMICHELLE18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenda Araiza
Jan 01, 2021 -

Claremont Toyota responded

Dear Customer , Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. I really apologize for all what happened and It will be a pleasure to offer you a special luxury detail for your vehicle and a full tank gas as an apology for all this! and I will make sure this won't happens again for sure Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation.  I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

January 01, 2021

Still waiting for them to contact me in regards to parts(mudguards & bodyside molding) that were promised to on 12/09/20 and it’s already 01/01/21. More

by REDPILL2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2021 -

Claremont Toyota responded

Thank you for letting us know. I can help you with this appt. You can contact directly at 909-542-1613 and I will confirm your info and take care of you personally. Thank you again. -Zupe-

January 01, 2021

At my last service appt, I was told that I needed to replace my windshield nozzle and that they would order it. I called back two weeks later and was told that the part had come in and I would need to s More

by DOUGLASRHUSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Tarin
Jan 01, 2021 -

Claremont Toyota responded

I apologize for the wait. Our service department will be back tomorrow. You can contact me at 909-542-1613 and I will confirm your info and schedule your appt for the installation. My name is Zupe.

Jan 01, 2021 -

DOUGLASRHUSTON responded

Thank you for your prompt response. I will call back tomorrow.

January 01, 2021

Went in for service on my car. This was my first time at this location. Oscar helped me out. He was very helpful, friendly and answered all my questions. Great customer service! More

by MONICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Jan 05, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 31, 2020

Scheduled date and time to repair a recall for my airbags. The service was well done. Very please with all those who attended to my car. More

by FERGUSONKDKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept. all very nice
Jan 01, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 31, 2020

Awesome salespersons. Felix, Arm do and Financing Richard were very easy to work with. Friendly and willing to work with my budget. Definitely will recommend to family and friends. More

by GARCIA9902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johanna (service), Richard Lopez, Felix Talavera
Jan 01, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 31, 2020

Phillip was cool. He made sure all the services were taken care for. My warranty expired. But informed me regarding covid program. Anyways , will keep coming back More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip tarin
Jan 01, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 30, 2020

My issue was corrected with the first service. Thanks guys for keeping my vehicle in tip top shape! Had a screw in my tire and the tire was still under warranty and replaced! More

by PG-13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Weight
Jan 01, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

Jan 01, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

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