Claremont Toyota

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

Claremont Toyota responded

10 days to respond before this goes live! Submitted on Nov 13, 2020 NGOC.P.NGUYEN "i was told i had to replace my driver side window..." Verified Customer i was told i had to replace my driver side window molding for at total of 880 dollars. 200 for labor and so 680 for parts. how can a piece of plastic weather stripping cost 680 dollars. i would say you way over charged. i applied silicon grease to my molding and now the wind noise is gone. you just lost a customer. I in the process of buying a new Toyota sienna but since i cannot trust your dealership, i will be shopping for my car at longo Toyota despite having to travel 20 extra miles. its worthy my time and my trust.  Report Other Employees Worked With: dont remember Reason for Visit Service Customer Service Quality of Work Friendliness Pricing Overall Experience Recommended No Respond Privately Respond Publicly Hide Details Send Response Nov 13, 2020 VASQUEZROMINA95 "I was greeted immediately when I arrived to Toyota...." Verified Customer I was greeted immediately when I arrived to Toyota. Jeremy Wright was very polite and answered all questions I had about my car being serviced. Claremont Toyota responded on 11/17/2020 7:38 PM Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615 Edit Response  Report Other Employees Worked With: Jeremy Wright Reason for Visit Service Customer Service Quality of Work Friendliness Pricing Overall Experience Recommended Yes Respond Privately Respond Publicly Hide Details Send Response Nov 13, 2020 LEREWCAROL "I am always pleased with the service at Claremont Toyota...." Verified Customer I am always pleased with the service at Claremont Toyota. They are friendly, courteous, professional and get the job done. I wouldn't go anywhere else. Thank you! Claremont Toyota responded publicly on 11/13/20 12:39 PM Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615 Edit Response  Report Other Employees Worked With: Phil Tarin Reason for Visit Service Customer Service Quality of Work Friendliness Pricing Overall Experience Recommended Yes Respond Privately Respond Publicly Hide Details Send Response Nov 13, 2020 CYSAUCEDO "The dealer was able to fix the issues with my car in an..." Verified Customer The dealer was able to fix the issues with my car in an appropiate timely manner. They also washed my car which was a plus. 1 response  Report Jonathan Fairman Other Employees Worked With: Juanita View Details Respond Nov 13, 2020 TSMITH6353@AOL.COM "Service is always guick & reasonable its always a..." Verified Customer Service is always guick & reasonable its always a pleasure going there because I have owned a Toyota for many many years. And well know there Thank you Toyota for your good service. 1 response  Report Ivica Zupic View Details Respond Nov 13, 2020 Cathy "Zupe was persistent to get a hold of me - he listened,..." Verified Customer Zupe was persistent to get a hold of me - he listened, researched and found a solution/compromise for both parties. I really appreciate him wanting to fix the miscommunication. I can trust him and his professionalism. 1 response  Report Ivica Zupic View Details Respond Nov 13, 2020 SSKULLY56 "The people here always take care of my car whenever I..." Verified Customer The people here always take care of my car whenever I come in for my five and ten thousand mile checks. Always top off my fluids and take care of me 1 response  Report Other Employees Worked With: I forgot View Details Respond 9 days to respond before this goes live! Submitted on Nov 12, 2020 GSCT "I had a service appointment scheduled for 12:30 PM. I..." Verified Customer I had a service appointment scheduled for 12:30 PM. I arrived at 12:32 PM. I was checked in by a young man who told me that Javier would be seeing me shortly and that the oil change would take 2-3 hours. I noted that 15 minutes later, oth... 1 response  Report Other Employees Worked With: Javier and Juanita View Details Respond 1 week to respond before this goes live! Submitted on Nov 11, 2020 CINDYYNGUYEENN "Was told my service would take two hours. I waited an..." Verified Customer Was told my service would take two hours. I waited an extra hour till I walked over to the person handling my service and asked for an update or estimation since it’s been 3 hours and I had work. They were on their phone and had looked at the st... 1 response  Report Other Employees Worked With: Can’t remember their name View Details Respond Showing 20 of 147 reviews Show More Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615