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Claremont Toyota

Claremont, CA

4.5
4,770 Reviews
A graduate of the University of Northern Iowa, David Wilson has been involved in the automobile industry for nearly 40 years. He was vice president and general manager of Covey Lincoln Mercury in Phoenix, Arizona, for five years before coming to Toyota of Orange in 1982. Before buying out the owner of Toyota of Orange in 1985, he was the vice president and general manager. Mr. Wilson is now the owner and president of sixteen automobile dealerships - employing nearly 2000 people. Sales for these corporations now total just under $2 billion annually, making the Wilson Automotive Group one of the ten largest dealership chains in the nation. Claremont Toyota is committed to providing the care and expert service that our guests come to trust. Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Come see for yourself how our team of experts help keep your Toyota a Toyota. Claremont Toyota has expert technicians on staff to handle your repair needs or oil changes, tire rotations, battery replacement, brake repairs and all other Toyota Factory Scheduled Maintenance.
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601 Auto Center Dr

Claremont, CA

91711

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Showing 4,770 reviews

August 20, 2020

Juanita, my service advisor CALLED ME to let me know what items needed attention and what could wait until my car's next service. Appreciated not being forgotten and ME NOT HAVING TO CALL to see if my car wa More

by NENASINGS4GOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juanita Ortiz
Aug 20, 2020 -

Claremont Toyota responded

Thank you for the kind words. I will let Juanita know to keep up the great work.

August 20, 2020

Great service, great advisors, great service technicians. My vehicle was experiencing a mechanical problem. For Years I have used Claremont Toyota for my vehicle service needs but because of covid-19 Claremo More

by AARICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frederick Wilson
Aug 20, 2020 -

Claremont Toyota responded

I'm happy to hear about your service experience and am glad that Olive was able to help you. We look forward to seeing you on your next visit. Hope you have a great day!

August 20, 2020

My experience with Oliva was great. She is very friendly and made me feel welcome. I think the people who service your car should be a little more conscious, my truck was delivered to me with grease smudges More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliva Vedoy Pratt
Aug 20, 2020 -

Claremont Toyota responded

Thank you for the feedback. I'm happy to hear that your overall experience was good but I would like to help you with the interior of the vehicle. You can contact me and I will see to it that we clean your vehicle of the smudges. My name is Zupe, Customer Relations Manager. 909-542-1613.

August 20, 2020

The advisor Mr, Oscar Vergara was very informative and knowledgeable. Although I had to wait at least 2.5 hrs. for my SUV to be service. Mr. Vergara informed me I had to have a repair replacement done, wh More

by Bev Ames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vergara
August 20, 2020

I was sent emails for need of 30,000. Mile service. Ended up only needing oil change. Needed recall x2. Waited 4hrs. Recall didn't get done as promised. Only oil change. 8th car 7am appt. 4hours waiti More

by PEARSONKEN777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar
Aug 20, 2020 -

Claremont Toyota responded

I'm sorry to hear about your experience and with the wait time. We are working hard to address this and we will continue to work on our processes to make wait times better. We value your business and hope to see you on your next visit. Please contact me if I can assist in any way. Thank you and have a great day. Zupe, Customer Relations Manager, 909-542-1613

August 20, 2020

Nice quick and friendly service, recall done and they figured out the reason for the brakes shimmying, everything finished before due time. And a big thanks to Zupic in being able to figure our our ong More

by DELANOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivica Zupic
Aug 21, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are so glad to hear you had a pleasant experience at our dealership and with our Customer Service Manager Zupe! We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

Good service. Just wish standard maintenance took less than 1 1/2 hours. I Also had to ask one employee to use his mask properly. More

by JARD326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivica Zupic
Aug 19, 2020 -

Claremont Toyota responded

Thank you for the comments. We will remind the staff about the proper wearing of the masks. Hope you have a great day!

Aug 19, 2020 -

Claremont Toyota responded

Dear Jard326, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are so glad to hear you had a good experience at our dealership, and we appreciated your comment to the employee about the proper way to use the mask! we have to be a team in this situation and help each other! We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

fast service love it and recommend to anyone else coming everyone should come here everyone was very kind and they were all very quick and explained everything fast. More

by JESUSCALDERON777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Sharkawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivica Zupic, Janeth Mestas
Aug 19, 2020 -

Claremont Toyota responded

Thank you for the positive feedback. We look forward to helping you on the next visit.

Aug 19, 2020 -

Claremont Toyota responded

Dear Jesus, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

They are kind and professional. The service hour is reasonably short. They provide me enough space to maintain social distance. I am happy to get service from Toyota of Claremont. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Tarin
Aug 19, 2020 -

Claremont Toyota responded

Dear John, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

was excellent....everyone friendly and the work was done in a timely manor. The staff all seems to be on the same page and this comes across well - GOOD JOB More

by TERRYBUTLER64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janeth Mestas
Sep 23, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

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