Claremont Toyota - Service Center

I am always treated with respectful, friendly employees. I like their organized system of processing customers who are getting their car serviced. The waiting room is huge with two large refrigerators full I like their organized system of processing customers who are getting their car serviced. The waiting room is huge with two large refrigerators full of free water and sodas. Shout out to Oscar - efficient, friendly, and I like how he calls me "young lady". More

Thanks to toyota Claremont dealer representative who called me to apologize for service dept mishap and will be taking care of this matter. called me to apologize for service dept mishap and will be taking care of this matter. More

I am extremely satisfied with the service and Oscar V. He is a great man and always takes care of me when I take my car for service at the dealership. He is a great man and always takes care of me when I take my car for service at the dealership. More

Went to fix my door alarms they got fixed but my door is super hard to open now!! I’ll never buy another car from this dealership or take my car back to get the free oil changes super terrible experience an super hard to open now!! I’ll never buy another car from this dealership or take my car back to get the free oil changes super terrible experience and when I took my car they blamed the problem on my radio which later on they found out wasn’t the problem they were just trying to take the easy road out!!! Service advisor never called me or returned my call I had to call him. I had the rental car for one whole week just for him to tell me it was a easy fix it only took 15 minutes!! More

From arrival to departure, excellent customer service. .. again. Phil T. is always professional, friendly and efficient. .. again. Phil T. is always professional, friendly and efficient. More

Superb, outstanding and committed to excellence. I can only say great things about this dealership. From the sales/financing experience with Mr. Derrick Bates and Mr. Adrian Romero, to the service w I can only say great things about this dealership. From the sales/financing experience with Mr. Derrick Bates and Mr. Adrian Romero, to the service with Ms. Dawn Valdez. They are true professionals who are committed to providing outstanding customer service. My most recent visit was a service call and Ms. Valdez took care of my issue from receiving the vehicle to delivery of vehicle and made sure I was happy with the end result. The best. More

Profesional atención and very good work all the time ! Thank you !for take car of my car and my time! Thank you !for take car of my car and my time! More

My service tech was amazing! He was informative and I appreciated that he didn't try and sell me something I did not need. He was informative and I appreciated that he didn't try and sell me something I did not need. More

These guys are sharks. They'll tell you the car is 35,000. Then you're charged 50,000.00 after the extended warranty is added. No rental service cars available. You have to They'll tell you the car is 35,000. Then you're charged 50,000.00 after the extended warranty is added. No rental service cars available. You have to pay for them even if you paid cash for your car/suv. More

You may be wondering why I never take my car in for service since I purchased it back in 2018. Frankly it is because I don’t trust Claremont Toyota. The issue it not with the service department, but fi service since I purchased it back in 2018. Frankly it is because I don’t trust Claremont Toyota. The issue it not with the service department, but finance. When I purchased the vehicle, the finance guy at the time implied that my credit score didn’t qualify for 0.9% financing and charged me 1.9%. About two weeks later, Toyota Financial send me notice that I qualify for the 0.9% and adjusted my account accordingly. This is main reason why I will never purchase another vehicle or consider giving my business to Claremont Toyota unless I’m truly out of option. As for my first service experience, it was par or 2.5 out of 5 stars at best. I give this rating because (1) the appointment check in line was extremely long considering that I already showed up early, (2) the wait time of 2hrs despite the work was completed within the quoted window is too long for me, (3) my service advisor told me that my tires needs to be replaced though I purchased a new set less than a year ago, (4) the Lyft 10 mile credit was not enough as my home is 11 miles away accordingly to Google (note I get a loaner every time I bring in my BMW for service). I’m not certain if I will be back again for service, but most likely not if I can time both my BMW and Toyota to be serviced in Ontario. I’ve decided to conclude my final rating to 3 out of 5 stars as I received a follow up call from Customer Relations Department. Though they promise that my experience will be better should I give them another opportunity, I am however still disappointed that they didn’t try to make my current experience any better. More