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Claremont Toyota - Service Center

Claremont, CA

4.4
3,086 Reviews

3,086 Reviews of Claremont Toyota - Service Center

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March 15, 2022

Overall pleased with the service. I wish there was a way to expedite very routine service, like an oil change. It took almost 3 hours to complete. More

by RAYSHEPRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia,Vedoy,Pratt
Mar 15, 2022 -

Claremont Toyota responded

Ray, We understand your time is valuable and we're disappointed it took nearly 3 hours to complete an oil change. We'll be addressing this with our team and emphasizing the importance of making sure basic services are completed in a more timely manner. We look forward to seeing you at your next visit and taking care of you promptly. Regards, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

Muy bien servicio todo el personas es muy amable y trata siempre de ayudarte en todo lo que puede y muy buenos carros ya sean nuevos o de segunda siempre salen buenos y lo que te dicen te lo cumplen yo agar More

by Ana jacobo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Gomez
Mar 15, 2022 -

Claremont Toyota responded

Hola Ana, Gracias por esta revision positiva! Saludos, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

Got the job done and helped me return to the dealer by a lift. Thank you More

by HIZAKEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Claremont Toyota responded

We appreciate you taking the time to leave this awesome review and we hope to hear from you again! Regards, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

Dropped truck off at 2:15pm, with a 2:30 appointment. About 4 hours later, I get a call saying that they had only done the oil change. Said there were some other issues, but wanted to know if I still wan More

by DAVIDCSPRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Claremont Toyota responded

David, It's never our intention to inconvenience our customers, which is why this is discouraging to read. We must provide better communication and more prompt service. We'll be using your experience as a learning opportunity and will work to make sure that we're more accommodating. Should you like to discuss this any further, please feel free to contact me. I'm here to help. Regards, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

The service department is great and the customer relations Manager is top #1 They shuttle me to my home and back and that was very convenient I recommend this deal to everyone. Phil is great , but More

by RODRIGUEZ.CARLOS25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil
Mar 15, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

Mar 15, 2022 -

RODRIGUEZ.CARLOS25 responded

rodriguez.carlos25@yahoo.com

March 15, 2022

the service department was great and the service advisor candace was very friendly and helpful More

by JOEROSE2473
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

March 15, 2022

Claremont Toyota was very, very helpful and kept me informed. I highly recommend. The rats ate my electrical system, and Olive and your Service Mgr worked with me in securing my insurance coverage an More

by ORVAN28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olive in the Service Department - she is fabulous
Mar 15, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

March 15, 2022

fast and efficient! ! friendly staff :) i just moved over here from riverside and it was nice to go to a welcoming dealer More

by Kylie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

March 13, 2022

Had appt at 8am and had to wait 3 hrs for my truck to be ready, it was for 10,000 mile Maintence. More

by MARTIN28CORONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Osvoldo Godoy
March 12, 2022

Exelente servicio y personal y rápido Satisfecho con mi compra tacoma trd sport Gracias Alex Rosa More

by MAX3KINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Rosa
Mar 14, 2022 -

Claremont Toyota responded

Querido Cliente, Gracias por tomarse el tiempo para responder este cuestionario sobre su reciente visita en nuestro concesionario. Nos esforzamos para poder brindar una experiencia excepcional para todos nuestros clientes y estamos muy contentos de escuchar que tuvo una experiencia plasentera en nuestro concesionario. Ademas, si tiene un minuto extra y puede llenar un cuestionario que recivira de la Compania Medallia, lo vamos a agradecer mucho. Apreciamos mucho su negocio y lo valoramos como nuestro cliente. Muchas gracias por escoger Claremont Toyota para las necesidades de su vehiculo Sinceramente, Janeth Mestas Customer Relations Claremont Toyota 909.542.1615 Janethmestas@claremonttoyota.com

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