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Claremont Toyota - Service Center

Claremont, CA

4.4
3,071 Reviews

3,071 Reviews of Claremont Toyota - Service Center

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February 02, 2022

Everything was done in a timely manner: the check-in, the service, and a check-out. Great improvement from my last visit. More

by RCARREON3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

February 02, 2022

The service department was efficient , and friendly .Oil change was under 2 hours.thank you for continuing the free oil change since I bought my Highlander in 2005. his name Oscar More

by MARUJAP38@roadrunner.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Feb 02, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

February 02, 2022

Claremont Toyota is a very easy place to get my vehicle serviced, the staff is friendly and the location ia always clean, i will continue to come here for my Toyota Service. More

by STLRFN2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

February 02, 2022

I was disappointed that I arrived early for a 10:30am appointment and got call after 4 to discuss issues with my vehicle.The person who brought me my vehicle was Sam he told me was rude as well.Leaves a More

by MPLWTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
advisor was Phil.Not happy with update on vehicle so late.
February 02, 2022

Service technicians do not appear to be trained properly. The past three times I have taken my Tundra into the dealership (for basic service) it has come back with additional issues caused by the service t More

by EMOOBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marisela Guzman
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2022

Great service! Pleasant and fast service! Thank you!! Will be returning back soon for my oil change More

by VGUTIERREZ1923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

February 02, 2022

Excellent service except for labor cost which I find high for a loyal client like me. More

by SANTOSAGNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept - forgot his name sorry
February 02, 2022

Claremont Toyota is the best! The staff is Super friendly, professional, and the service department is very efficient! More

by RJCALDERON2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

February 02, 2022

It close by, very clean and very friendly people! Love the snack and coffe which is very good! More

by MARIJAY4975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

February 02, 2022

Easy to call and make an appointment by phone. Received the 10,000 service & I had an issue with my gas gauge on my new RavHybrid. Part was not in stock, and they weren't able to give an eta. Not a surpris More

by LET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
They only listed Guzman for Service Dept. I did not interact with her directly but if she is the Service Dpt manager she has a good dept.
Feb 02, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

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