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Claremont Toyota - Service Center

Claremont, CA

4.4
3,086 Reviews
Call Service Center (909) 542-1828

3,086 Reviews of Claremont Toyota - Service Center

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October 02, 2024

good customer service, but parts are way over priced. feels like price gouging to me, i don't like it. More

by TEKILASHOT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Claremont Toyota responded

While pleased to see you receive quality service, we're disappointed you're unhappy with the cost of parts. Your complete satisfaction is very important to us, which is why we'd like to speak with you further about our parts pricing. Please contact us when you have a moment. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

October 02, 2024

The service advisor seemed like he was in a rush and didn’t have time to answer any of my questions.. More

by RADIOFACE088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know his name
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Oct 03, 2024 -

Claremont Toyota responded

You deserve the full attention of your advisor, which is why this is disappointing to read. When you have a moment, please contact us, as we'd like to learn more about when you stopped by and who you worked with. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

October 02, 2024

Good selection of new models in stock compared to other dealers. Wish the sales rep knew more info. on the car he’s selling. Told me the car came with ventilated seats when I ordered it only to find out it More

by BLONKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pablo Herrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Claremont Toyota responded

We appreciate the opportunity to earn your business and we're disappointed that the car-buying process was not as seamless as it could have been and your salesperson could have been more knowledgeable about the vehicle you ordered. Should you like to discuss any of these concerns further, please don't hesitate to contact us. Your feedback is very important to us. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

October 01, 2024

3 hours for oil change R U kidding me i never going back for oil change that’s for sure More

by JH067775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t no her name
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Oct 02, 2024 -

Claremont Toyota responded

Your time is valuable and it should not take this long to complete basic services like an oil change. When you have a moment to speak, please contact us, as we'd like to learn more about when you stopped by so we can look into what caused this delay. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

October 01, 2024

Everyone was very helpful and welcoming. The staff is friendly and fast. Thank you for the quick service More

by DALIA.FATHY9721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Claremont Toyota responded

Dalia, we’re thrilled to hear you had such a positive experience! Our team is dedicated to providing friendly and efficient service, and it’s great to know you felt welcomed. Thank you for your kind words and for taking the time to share your feedback! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

October 01, 2024

Scott Zalibra is always there to make sure we get the best service. We trust him 100% to take care of our car. More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Zalibra
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Oct 02, 2024 -

Claremont Toyota responded

Thank you, Angela! We're thrilled to hear that Scott has consistently provided you with top-notch service. Your trust means a lot to us, and we’re here to ensure you continue to have the best experience possible. We appreciate your feedback! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

October 01, 2024

Great service will definitely go back for service and we are refer to family and friends More

by CHRISTINALPZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Claremont Toyota responded

Christina, thank you for the fantastic feedback! We're thrilled to hear you enjoyed our service and appreciate your referrals. We look forward to welcoming you, your family, and friends back soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

October 01, 2024

Claremont Toyota is professional and friendly. I had an unusual issue with my car and although it took longer than normal to get repaired, I'm thankful for all the help, the communication and the More

by PRDELMAN
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Armas
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Oct 02, 2024 -

Claremont Toyota responded

We're thrilled to hear about your positive experience with our service department! Your patience and understanding mean a lot to us. We're committed to providing quality care and communication, and it’s great to know we met your expectations. Thank you for choosing Claremont Toyota! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

October 01, 2024

Very good customer service. Excellent care. Friendly faces everywhere who works for Claremont Toyota. Service with a smile. More

by JOHNNIEGORDONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Claremont Toyota responded

Thanks, Johnnie! We're thrilled to hear you had such a positive experience with our team. Providing friendly, attentive service is our priority, and it's great to know it made an impact. We appreciate your support and look forward to seeing you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 30, 2024

Christina that works in the service department was extremely rude, and not helpful at all. Told me it wasn't her problem that someone told me my part had came in when it didn't. I drove over an hour j More

by ALVARADO86K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina
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Oct 01, 2024 -

Claremont Toyota responded

Your time is valuable and it should not be wasted like this and you should be receiving much better service. At your convenience, we'd like to learn more about this negative interaction you had with a member of our team and provide you with the 5-star service you deserved from the beginning. We look forward to hearing from you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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