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Claremont Toyota - Service Center

Claremont, CA

4.4
3,106 Reviews
Call Service Center (909) 542-1828

3,106 Reviews of Claremont Toyota - Service Center

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May 09, 2024

The recorded mileage for this visit is incorrect. I did not get a brake inspection. I had to call to see if the truck was ready after 4 hours (oil change). When I called Scott the next morning to More

by TSORVETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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May 10, 2024 -

Claremont Toyota responded

It's important we are providing accurate service and quality communication, which is why it's disappointing that you received neither. At your convenience, please contact us and we'll be happy to provide you with the correct mileage for your vehicle. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 08, 2024

Very efficient and if something does happen they take care of it and make it right More

by WITHNUS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Macias
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May 09, 2024 -

Claremont Toyota responded

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with us. Customer satisfaction is our top priority, and we are always here to ensure that any issues are promptly resolved. We appreciate your feedback! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 08, 2024

After oil change, the dealer did not reset the maintenance light, which was suck ! I wonder how much attention to details the technician has. Also, the service was completed an hour ago, but I di More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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May 09, 2024 -

Claremont Toyota responded

Tommy, It's disappointing we fell short of expectations. It's important that we are letting customers know when their vehicle is ready and it's important we are resetting all maintenance lights. We appreciate you bringing this to our attention and we will be addressing this with our team and making sure we're better serving you and all of our guests in the future. Should you like to discuss your recent visit any further, please don't hesitate to reach out. We're here to help. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 07, 2024

they serviced my car with minimum hassle, the experience was quick and nice with no issues More

by SELENE.LI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure I remember
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May 08, 2024 -

Claremont Toyota responded

Hi Selene, thank you for sharing your positive experience with us! We're thrilled to hear that your car servicing was hassle-free and quick. Our team always aims to provide excellent service without any issues. We appreciate your feedback and hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 07, 2024

Amazing service thank you guys all the support was good Pedro is a nice person, good seller. More

by Jaime Suarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Alsalamony
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Claremont Toyota responded

Jaime, thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team, especially with Pedro. We appreciate your support and hope to continue providing excellent service to you in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 07, 2024

The service staff are very enthusiastic and have very competitive professional knowledge. They gave me great help. More

by TAHOEUNIQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Claremont Toyota responded

Thank you for taking the time to share your experience, Tahoeunique! We're thrilled to hear that our service staff provided you with enthusiastic and knowledgeable assistance. We strive to offer top-notch service to all our customers, and we're glad we could help you. We appreciate your kind words! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 07, 2024

1st visit receptionist didn’t give advisior my msg car returned dirt and muddy footprints More

by JULYRUBYRED311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Osvaldo Ozzy
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May 08, 2024 -

Claremont Toyota responded

July, It's discouraging to read about the lack of communication and the condition your vehicle was returned to you. At your convenience, we'd like to learn more about who you spoke with and when you brought your vehicle in for service so we can be sure to address this properly with our team. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 06, 2024

Friendly employees and a clean and bright environment. A place filled with good energy and keep up with the good work. More

by OMNITREASURE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Tarin …….. 5 ⭐️ stars
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May 07, 2024 -

Claremont Toyota responded

Hi OMNITREASURE, thank you for your kind words! We're thrilled that you enjoyed your experience with us. Our team works hard to provide a welcoming atmosphere, and we appreciate your positive feedback. We look forward to serving you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 06, 2024

Always take my car for routine maintenance at this dealership. I realized lately that the car rear seat carpet was missing, the only place we left the was this dealership. More

by AMEEN_ALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Claremont Toyota responded

Ameen, We appreciate you choosing us here for your vehicle needs and we appreciate the heads up regarding the rear carpet. At your convenience, we'd like to speak with you about this further and see if it was accidentally removed from your vehicle during your last visit. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 06, 2024

The service advisor was very kind and professional. The wait time was very long which was fine with me since wifi was provided and I could work from the dealership. However, I think others would mind More

by VERONICA95R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Armas
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May 07, 2024 -

Claremont Toyota responded

Veronica, thank you for your feedback and for recognizing our service advisor's kindness and professionalism. We appreciate your understanding regarding the wait time and are glad you were able to make use of our wifi. We will take your comments into consideration to improve our service Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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