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Clark-Knapp Honda

Pharr, TX

4.8
1,606 Reviews
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900 N Sugar Rd

Pharr, TX

78577

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Showing 1,606 reviews

January 03, 2025

I made the appointment for assistance with a system update and recall for the fuel pump. The following morning, the notification is still popping up and I wasn't told if the recall was resolved. Horri More

by SUHAYL.CEDILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dont remember the gentleman's name
January 03, 2025

Salesman Jacob did not add the gap insurance to my contract. Neither Eddie from financial services after I told both of them I needed the gap insurance. They just did whatever they wanted. I’m very di More

by Susie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacob Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Leal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eduardo Montalvo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Clark-Knapp Honda responded

Good morning Susie, I met with Jacob, Eddie the finance manager who helped with your paperwork, and with Israel our finance director. All 3 of them advised me that they had spoken with you and advised you that GAP would not be added due to the amount of positive equity being added to the deal from trading in your Suburban. As you know, GAP is there to protect you and cover the difference between what you owe on your new Odyssey's loan and it's actual value if something should happen to total the vehicle. Due to the amount of equity put towards your new vehicle, there would never be a point in the contract where GAP would come into play as your loan balance would be less than the trade in value of your vehicle. Because of this, in this situation the lender will not even allow us to submit a deal with GAP as it's never going to be "used" by the consumer and falls outside of their business ethics guidelines.

January 02, 2025

I had to call the service dept. 3 times before an appointment was setup. The first 2 times they said they'd get back to me but never did. I have high praise for Christian Hern More

by JGERLICKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Would not recommend service center. They did not respond to any calls nor did they provide an explanation of services performed More

by cpafrank
Recommend Dealer
No
Employees Worked With
Cecil Chapa
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Yes it was amazing experience. Staff was very polite and helpful, educated and answered every question with confidence. More

by mk0870cjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Alarcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

We had a great experience thanks to Mauricio and Benny Garcia for their help with our purchase More

by SALLYAMARIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mauricio Solis Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

They can’t fix a noise coming from a 2024 Honda civic. They claim it’s a typical noise the civic makes. No help at all! I actually had a manager ride with me to show him the noise and he was able to hear More

by JPROD1306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not gonna throw anyone under the bus
January 01, 2025

Iram Garza provided an outstanding car-buying experience. He was knowledgeable, professional, and attentive throughout the entire process. From our first interaction, Iram listened carefully to my needs and More

by NORMA_GONZALEZ73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iram Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Excellent cars excellent service! ! Mr Leal is an outstanding manager.. took care of all my needs.. More

by CWBOYBOB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime pulido
January 01, 2025

The Salesperson was professional and answered all of my questions. Made my car buying go smoothly. More

by HERLINDA.SALAZAR1012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eduardo Montalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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