Clark-Knapp Honda

WORST SERVICE EVER! ! I picked up my vehicle and within an hour, I was stranded for the same reason I took it in. My vehicle was towed previous day so I didn't have towin ! I picked up my vehicle and within an hour, I was stranded for the same reason I took it in. My vehicle was towed previous day so I didn't have towing service for this 2nd breakdown. I called REPEATEDLY to service department & could NOT REACH anyone! Phone kept ringing, voice mail would pick up, voice box full, etc. I asked to be put through to the service Dept. manager & was told he was at a meeting & unavailable. Finally a salesperson is the one who tried helping me. After a long time, they sent 2 young men to Costco to help me. They replaced the fuse that had just been replaced a few hours earlier, and they managed to start the vehicle & drove it back to Honda. We followed. The agent assigned to me was unprofessional; he became frustrated when I told him that I had called multiple times that day, left messages, etc. & I never heard back from him. He told me that it was very busy & he didn't have time to be checking messages. I don't know what's going on with Clark-Knapp Honda b/c this is not the 1st time I've had issues with their lack of adequate service, but this time was by far the worst! My vehicle is back in the shop & I was told not to expect for anyone to look at it "till maybe Monday". It seems the dealership has cut personnel, and it's the customers who are paying for it. Answer your d**n phones! Check your voice mail! Call your customers back & give updates! More

Great customer service from the sales person Steve to the Finance Manager Andres. They were very kind, respectful, and not pushy. Finance Manager Andres. They were very kind, respectful, and not pushy. More

Josue helped me out and he was great. Always friendly and helpful. The entire process was smooth and straight forward. Juan from finance was very helpful as well. Always friendly and helpful. The entire process was smooth and straight forward. Juan from finance was very helpful as well. More

Scott was very attentive and handled our issue as true professional! We will recommend this dealership to friends! professional! We will recommend this dealership to friends! More

Good customer service, would like to see more effort in lowering price of the vehicle lowering price of the vehicle More

Honda Clark was very fast and easy process, Mr Jacob Molina was such a great help Molina was such a great help More

Carlos was super easy to work with and straight forward made my experience way easier! made my experience way easier! More

He is a very helpful nice guy always asks us how are vehicle is doing even after purchase I would highly recommend him he is also very well in explaining everything 😀 vehicle is doing even after purchase I would highly recommend him he is also very well in explaining everything 😀 More

Josue was very knowledgeable, amd gave very good service, he also was caring and answer all my questions. service, he also was caring and answer all my questions. More

Awesome service by our salesman Josue. Explained everything about the vehicle. Very knowledgeable salesman. I would definitely recommend this dealership. Explained everything about the vehicle. Very knowledgeable salesman. I would definitely recommend this dealership. More