Clark-Knapp Honda - Service Center

Poor work performed, zero customer service, service advisor needs more training and how to speak with customers advisor needs more training and how to speak with customers More

I went in with the date that I had scheduled on the Honda app and they told me that I needed to call first to confirm if they even had the piece. What was the point of confirming on the app and through a tex app and they told me that I needed to call first to confirm if they even had the piece. What was the point of confirming on the app and through a text message if I still had to reschedule to go in to get the part fixed? Other than that. Good service. They worked on my vehicle very quickly. More

I took my 2025 CR-V in for its first service. They changed the oil and rotated the tires. After leaving, I noticed that I could hear a noise being made by one of the tires. It was a rhythmic nois They changed the oil and rotated the tires. After leaving, I noticed that I could hear a noise being made by one of the tires. It was a rhythmic noise that would occur with the turning of the tire. I assumedt the tire was out of balance. I called the dealership and asked if they balance the tires when they rotate them and explained the noise. The gentleman on the phone was helpful and said to bring it back in so they take a look at it and change out the tire if they needed to. So I go back, and they find like a weird low spot or something on the tire , and they say that it is ffrom us stopping hard or braking hard or something. They explain that when it was on the rear of the vehicle, we didn’t notice the noise, but once they moved it to the front of the vehicle, that’s when we could notice the noise. Despite what the gentleman on the phone told me, they now claimed there was nothing they could do for us other than sell us a new tire. They said we didn’t have any tire protection with our CR-V. I never had this issue with any of my Toyotas. Or actually any vehicles I’ve owned for that matter. I don’t recall stopping hard and anyway, and I don’t see how that could cause a problem on the tire. The dealership should’ve covered it. IIt was our first maintenance. It’s a brand new vehicle. I don’t think too highly of Clark Knapp or Honda at this point. I should’ve gotten anothert Toyota at Toyota of Pharr where I’ve gotten my other vehicles. More

Courteous and excellent customer service from Emmanuel Alarcon and the service department at Clark Knapp Honda. Alarcon and the service department at Clark Knapp Honda. More

Awesome service from Armando. He took very good care of my car. He explained the type of service performed and was very courteous. He took very good care of my car. He explained the type of service performed and was very courteous. More

Very good service. I had a fantastic experience. I would highly recommend it to my friends. I had a fantastic experience. I would highly recommend it to my friends. More

Great Service! I like that I don’t have to wait for a long time. They give me suggestions on what I need to do, like for example. I need new tires. I like that I don’t have to wait for a long time. They give me suggestions on what I need to do, like for example. I need new tires. More

They said it would take about 2. 5 hours for the work to be finished. They called me exactly 2.5 hours. They were very accurate on the time needed. 5 hours for the work to be finished. They called me exactly 2.5 hours. They were very accurate on the time needed. More

Good courteous service. b b b b b b b b b b b b b b b b b b b b b b b b b b More

My service was excellent! Your staff is always kind and courteous. I love how they explain everything to me in detail. Your staff is always kind and courteous. I love how they explain everything to me in detail. More