Classic Chevrolet Sugar Land

Yes Yes, my service advisor Mr. Sanchez did an outstanding job not only was he knowledgeable in the service to my vehicle , He was also very professional in the way he presented hi Sanchez did an outstanding job not only was he knowledgeable in the service to my vehicle , He was also very professional in the way he presented himself. I would like to thank Mr Sanchez and Classic Chevy for a positive experience Thank you Dan Topper More

The last thing I want to do is to give negative review to any business. I feel like I have to let everyone know about the ordeal in the form of poor service I have been through starting mid-October 2023 to d any business. I feel like I have to let everyone know about the ordeal in the form of poor service I have been through starting mid-October 2023 to date. Before I go on, I would like to state that I purchased my 2018 Camaro brand from Classic Elite Chevrolet in April of 2018, and have had all the recommended maintenance and service done only through the Classic Elite service department. On 10/18/23, I had the normally recommended maintenance that was supposed to include an oil change, rotation, and a 10-point check that includes checking fluids and so on. On 11/16/23 right before Thanksgiving, I noticed my temperature gauge slightly go up I opened the hood and the coolant level was very low, and an oily soiled piece of rag was left under the hood since routine maintenance, and a scorched coolant/cap. After about 3-4 days of diagnosis, I was told that the problem was coming from the surge tank leaking coolant. On 11/22/23, I was charged about $850 for a new surge tank. On 02/23/24 I randomly opened my hood and noticed my coolant level was low again and called Mr. Mike Jones, my service representative, and took my car in for another check was told after diagnosis, that bubbles caused it and it was filled with coolant and given back to me. On 03/11/24, my check engine light came on, coolant level was low again, I towed my car in, out of precaution for the same problem. I wasn’t having any other issues at this point, my car was driving fine. On 03/14/24, I was told it looks like the turbo is now stuck close. On 03/18/24, I was told that the turbo was the main problem. On 03/19/24, I was told that engine coolant was now getting into my cylinders. Could it be caused by faulty installation of a new surge tank or bad diagnosis, after replacing the tank for about $850? I was told later on that to go any further I would have to agree to a teardown fee of $2250, which I have to pay if I decide not to repair it. On 03/27/24, I was told, following the latest diagnosis after teardown that my engine block is warped at just barely over 60,000 miles. On 04/01/24, I was told that the turbocharger is also bad, the piston or the engine is warped and that it will cost about $9600 and I will pay about $6300 after some GM discounts. I pleaded with them to work something better out, that they’re the experts that are doing all the services on my car and I thought my car was being properly maintained by them, but they decided to completely deny any responsibility, after all the misdiagnosis and charging me over $800 for a new surge tank and installation. No coolant was getting into my engine until after the surge tank installation. I went to them 3 or more different times after my surge tank replacement with consistent low coolant problem, and they kept doing bubble text filling up coolant and sending me home. These are supposed to be the experts, I am sure they all know what coolant issue can do to a car’s engine. This may not be intentional but it sure feels like it, I even asked them several times to meet me halfway, but the service manager Mr. Ronnie Calda refused. These could have been prevented if my car had been diagnosed properly. I trusted Classic Elite Chevrolet so much, that I never thought I could get such poor service from them, that ended up costing me first $850 for a new surge tank and installation that never solved the problem and could have caused fluids to start going into my engine that led to the subsequent damage to engine and turbo, that ended up costing me another $6300 for a new engine and turbocharger. My car was returned to me unwashed with glue stains from what looked like straps on my hood and trunk, and I had to go back a few days later to remove those stains. Remember my car was with them for 4 months. I usually get a text for review before I make it home, but this time after a week nobody has contacted me, I was wondering why. More

I have been coming here for years for routine maintenance since they keep their prices reasonable, aren't pushy,and they pretty much treat our vehicles as their own. since they keep their prices reasonable, aren't pushy,and they pretty much treat our vehicles as their own. More

excelent service and friendly people, when i arrive they explained to me everything they were going to do to the car explained to me everything they were going to do to the car More

Classic Chevrolet has Great service and the best and friendly representatives like Margery who make feel welcome and at home. Bit the best was the fast service. friendly representatives like Margery who make feel welcome and at home. Bit the best was the fast service. More

Very good service. Sales person Sal was very helpful. Excelent customer service. Dealership is very recomend. Sales person Sal was very helpful. Excelent customer service. Dealership is very recomend. More

Irma Velasquez did a great job of keeping me informed during my entire visit. A+ Service during my entire visit. A+ Service More

I’ve waited to share this, as my wife and I made the purchase just over a month ago now. I know going into the car buying process it is time consuming and can be a headache. Let me just say Classic Elit purchase just over a month ago now. I know going into the car buying process it is time consuming and can be a headache. Let me just say Classic Elite hit both of those out of the park plus some. To start the dealership is a crook, let me explain, we show up to purchase our vehicle and the msrp is $41,999. We go to do paperwork and the salesman doesn’t even mention the price changed. When I bring it to his attention that the base price has now gone up $5,000, he said that the price had just changed a few hours ago due to supply and demand and couldn’t do nothing about that. (And yes we should have just left at that moment, considering after talking to other dealers and to Chevy no one else was doing that.) Then salesman promised that we would be able to get the extended warranty within our budget and well after the surprise $5,000 increase we were not able to add the extended warranty due to being way over budget now. Another thing was that the salesman kept pushing for a 10 out of 10 review and when we did they would be more apt to help us in the long run. Then waiting to go to finance we see a bunch of men just standing in an office having a good time. Come to find out those men were finance and we had to wait extra due to them having a good time and then stopping to eat before they would take care of us. Now they expect us to drive around with there name on our vehicle giving them free advertisement. (Now I have to figure out how to get there logo off without damaging our paint.) So all and all, I would not recommend Classic Elite to anyone even if I didn’t like them. More

Nice people and good service. Oil change and recall work done quickly and kept me updated. Oil change and recall work done quickly and kept me updated. More

We had a wonderful experience with Classic Elite Chevrolet! Hector & Chris made this experience great! We will be back to buy another vehicle. Chevrolet! Hector & Chris made this experience great! We will be back to buy another vehicle. More