Classic Chevrolet Sugar Land

Marvin made the experience so effortless and eased my anxiety on making such a big purchase. Would definitely recommend to others. anxiety on making such a big purchase. Would definitely recommend to others. More

They go out of their way to make car buying easy. Their customer service is outstanding Their customer service is outstanding More

People nice, professional, friendly and help me a lot with my car, would love to come back again with my car, would love to come back again More

The dealership was great. A long wait. The service advisor was great. Awesome over all. A long wait. The service advisor was great. Awesome over all. More

Classic Chevrolet has to be the best operated Dealership I have ever been to over my years owning several vehicles. Great Team, great Service! I have ever been to over my years owning several vehicles. Great Team, great Service! More

Erik LAZO should get a raise. The customer service he provides is second to none. The customer service he provides is second to none. More

I unfortunately did not have a great first impression or experience with Classic Chevrolet- Sugar Land. I inquired about a vehicle I would have been traveling from out of town to purchase. I was in contact experience with Classic Chevrolet- Sugar Land. I inquired about a vehicle I would have been traveling from out of town to purchase. I was in contact primarily with Stephen Payne sales assistant, Taylor. She answered any questions within her means to the best of her ability. My bad experience was with sales consultant Stephen. There was no communication from Stephen himself regarding questions I had. Several calls and messages were left for him to return calls but zero effort was made to establish me as a potential customer, making my experience very impersonal. My only means to communicate to Stephen was via text message through Taylor, yet my questions I had about pricing , add on fees etc were ignored and not addressed. I would have been taking time out of work to travel 3+ hours to view , test drive and potentially purchase the vehicle same day. I wanted to ensure I had clarity in areas before making the drive. Because of the continued disregard to some of my questions and lack of effort to communicate from Stephen, I decided Classic Chevrolet-Sugar Land did not meet my needs from what I needed in a dealership. When communicating that I would not be going in to the appointment I had scheduled for the next day , I was met with incredible unprofessionalism. Purchasing a vehicle is a big financial transaction. Being in sales and management for over a decade, first impressions and effort to establish relationships with potential buyers is key to gaining a potential lifelong customer. My impression of this dealership was that I was a bother and the dealership was far too busy with a showroom full of potential customers that were far more important. More

I was there before they open at 630am to get my oil changed, tires rotated and have them do a software update. Apparently there is some issues with opening the garage doors and they had to use a forkli changed, tires rotated and have them do a software update. Apparently there is some issues with opening the garage doors and they had to use a forklift to open the door and then a scissor lift. There was one vehicle there earlier than I was. Once the garage doors was lifted by the forklift they moved the scissor lift over the where I was trying to drive in. They let the Neville beside me go in and let everyone else who was behind go in ahead of me even though I was there earlier then they were! There was 1 vehicle ahead of me and now there were 8 vehicles ahead of me. Needless to say I was pissed because I had left my house at 530am and drove an hour to get my vehicle serviced quickly and instead had their guys move all those vehicles ahead of me. Total xx!! More

Chris is always very pleasant and answers all of our questions to our satisfaction. He is always available when we have a question. questions to our satisfaction. He is always available when we have a question. More

Came in for oil change all points check. ERIC was great. Met me when I arrived. Let me know that I was due for some additional services but did not pressure me told him I would have those do ERIC was great. Met me when I arrived. Let me know that I was due for some additional services but did not pressure me told him I would have those done my next oil change. Washed my truck out the door in an hour or so. Very happy but also while I was there, I use the kids playroom to do a quick virtual call with a client of mine. That worked out great. More