Classic Chevrolet Sugar Land

I regret to say that my recent experience at Classic Chevrolet Sugarland was extremely disappointing. From start to finish, the entire process left me feeling frustrated and dissatisfied. Upon enteri Chevrolet Sugarland was extremely disappointing. From start to finish, the entire process left me feeling frustrated and dissatisfied. Upon entering the dealership, I was met with a lack of professionalism and a disinterested attitude from the staff. It seemed as though they were more focused on their own conversations than assisting customers. The initial impression was far from welcoming, which set a negative tone for the rest of my visit. The sales team at Classic Chevrolet Sugarland] demonstrated a lack of knowledge and expertise. They seemed uninformed about the vehicles in their inventory and were unable to answer basic questions about features, specifications, and pricing. It was evident that they had not taken the time to familiarize themselves with the products they were selling. Furthermore, the negotiation process was frustrating and unproductive. The salesperson I dealt with was pushy and unwilling to consider my budget constraints. They attempted to upsell me on unnecessary add-ons and features, disregarding my preferences and needs. The lack of transparency during the negotiation left me feeling deceived and taken advantage of. Even after finalizing the deal, the dealership's customer service continued to disappoint. The promised post-purchase support was virtually non-existent. When I reached out with concerns and questions, my inquiries were met with delayed responses or completely ignored. It was evident that once they had made the sale, they were no longer interested in providing any form of assistance. In conclusion, my experience at Classic Chevrolet Sugarland was far from satisfactory. The lack of professionalism, knowledge, and transparency, coupled with poor customer service, left me with a negative impression of the dealership. I would strongly advise potential buyers to consider alternative options before choosing to do business with Classic Chevrolet Sugarland. Sincerely, A Disappointed Buyer Additionally, The sales person told me nothing about the car or put gas in my vehicle. I only live 30 minutes away from the dealership and I had to full my talk from empty on my first trip home from the dealership. Never in my life have I experienced anything like it. More

Emiliano was a Great salesman really made sure I had the truck I wanted and made me extremely comfortable. I didn't feel pressured into buying anything. He really took the time to listen to me and that's re truck I wanted and made me extremely comfortable. I didn't feel pressured into buying anything. He really took the time to listen to me and that's really important to me. More

Everyone was very friendly and the service was great. Happy with our experience. Thank you! Happy with our experience. Thank you! More

Set up on line Got in quickly everything was lined up. Problem solved Thank you Problem solved Thank you More

Great experience with Roberto in sales! Unfortunately, for the dealership, the online price suddenly went up $1300 when we arrived to look at the truck. And then we were told that in order Unfortunately, for the dealership, the online price suddenly went up $1300 when we arrived to look at the truck. And then we were told that in order to get the online price we had to purchase a $3900 protection package. I just wish they could be straight forward with pricing. I hate smoke and mirrors - yes is yes, no is no. More

Upfront straightforward and doesn’t waste your time. Very efficient and streamlined process for purchasing a new vehicle. Very efficient and streamlined process for purchasing a new vehicle. More

World class dealership! !! And so was Everyone I had business with there. I was treated very well and so was my wife! !! And so was Everyone I had business with there. I was treated very well and so was my wife! More

Appointment on time. Mr. Sanchez and the service dept was fantastic as usual, reliable & dependable. Mr. Sanchez and the service dept was fantastic as usual, reliable & dependable. More

Sales man Jose was great! Now for the rest hood decal has bubbles and wrinkles and some issues with the insulation of a low jack. They are doing their best to resolve the issu Now for the rest hood decal has bubbles and wrinkles and some issues with the insulation of a low jack. They are doing their best to resolve the issues. More

Great overall experience! Made the process really simple and easy to understand. Thanks for the new truck! Made the process really simple and easy to understand. Thanks for the new truck! More