Classic Chevrolet Sugar Land

Fady was an excellent Salesman. He showed us all the features through the truck. Which made the process easier. I drove off knowing all the features. I didn't have to learn my truck He showed us all the features through the truck. Which made the process easier. I drove off knowing all the features. I didn't have to learn my truck. There was no pressure. Very patient with our 7 year old daughter. Very nice guy all around. I was comfortable when I left with my new addition to our family. More

Garner Anderson A special cat buying experience . Thank You His daughter Kristen added the ice cream to the cake Thank You E Thank You His daughter Kristen added the ice cream to the cake Thank You E More

Excellent service from Mike Jones! I will be calling him every time I need to schedule service. I will be calling him every time I need to schedule service. More

Very good service at classic elite Chevrolet The selection of cars and trucks was good selection of cars and trucks was good More

The service I received during the several weeks that followed my purchase was the worst customer service I’ve ever experience. First, the good. This place has the best inventory in the Houston area. followed my purchase was the worst customer service I’ve ever experience. First, the good. This place has the best inventory in the Houston area. The salesperson I worked with was friendly and helpful. The buying experience was good. Now, the bad. As part of the deal, I negotiated two accessories - a spray-in bed liner and a bed cover. I was very specific about the type of bed cover I wanted. My salesperson informed me that the bed cover was ready, and I brought the truck in to have both the spray-in bed liner and cover installed. I don't live close, so this took an entire day. I was at the dealership for 6 hours, and after the bed liner was completed, I was informed that the bed cover was not available and that I'd have to come back for that. Annoying, yes, but I was agreeable. Before leaving, I confirmed with my salesperson that the correct bed cover was ordered, and it wasn't. Upon ordering the correct cover, they requested that I pay part of the price of the correct cover. I refused since this was already a negotiated part of the deal. They agreed and we arranged for another date to get the cover installed. I called prior to the second attempt to install the cover to ensure the part was in. I was informed that “it should be in,” which didn’t instill confidence. On the day of the second scheduled installation, I called prior to leaving to ensure the part was in. I called several times and was informed each time that my salesperson was with a client and would return my call. Eventually, I asked to speak with the sales manager and then, magically, my salesperson called me and informed me that he wasn’t in and just woke up. It was 10:30AM and I had already rearranged this entire day to accommodate (again, I live far away). Turns out, the part was never ordered. I’ll skip some details and go to my third attempt to get the cover installed. I worked directly with a service rep this time and bypassed the salesperson. Upon arrival, the service rep confirmed the part…it was not the correct part. I was told they could get the correct part in “within an hour or two.” So, I hung around all day, but the part never came, and I had to leave. After a discussion with the salesperson, it turns out there was a breakdown in communication between the sales and parts departments, and the cover was actually there. The entire ordeal could have been avoided with a simple phone call on the part of my salesperson. The cover, eventually, was installed on the fourth attempt six weeks after the purchase date. Unfortunately, the experience didn’t stop with the sales or service departments. I was shocked when I received my first bill and noticed the balance was a full $10,241 more than the purchase price of the vehicle (including TTL). In retrospect, the finance guy I worked with (who is no longer there), had me sign several times using an electronic pad, but he never turned his computer screen to show me what I was signing, he only informed me verbally. The financing benefits he told me I was getting were, in fact, over $10K worth of service plans and gap coverage. Never once was I informed that these plans were being sold. I asked about it, but I was informed that this was simply a benefit of financing. 3 months later, I still haven't received the over $10K that I'm owed. I’m on the other side of this, now, but let my experience serve as a warning to others – Classic Chevrolet Sugarland employs deceitful practices. To be fair, I did encounter some honest folks who seemed genuine (the service rep I worked with was understanding, apologetic, and helpful), but the plurality of the experience dissuades me from ever doing business there again. I removed the Classic Chevrolet sticker and license plate holders. More

Excellent experience! Awesome service from Jose Vidal and finance department. No pressure, quick process and they have the exact truck I wanted Awesome service from Jose Vidal and finance department. No pressure, quick process and they have the exact truck I wanted More

Best dealer I have ever worked with. Joe Johnson is a real pro.He makes good things happen. Joe Johnson is a real pro.He makes good things happen. More

Scheduled a service for my Malibu 2018 as it was not stopping / starting properly. Reached Classsic Elite and greeted by Gilbert Galven. He managed my issue in a highly professional manner, suggested t stopping / starting properly. Reached Classsic Elite and greeted by Gilbert Galven. He managed my issue in a highly professional manner, suggested to leave the car for diagnosis, later informed me to replace the battery with a high quality one being the best solution. I am happy to contact the dealership for my car problem that is resolved with good quality. More

I was greeted promptly, was able to use one of the desk setups to work while I waited on my vehicle, service was quick, everyone was friendly and overall, a great visit. setups to work while I waited on my vehicle, service was quick, everyone was friendly and overall, a great visit. More

Great customer service sheana was great with giving me updates and answering questions with quick response. I'm very happy with the repairs and that my vehicle was washed for pick up. I would definitely r updates and answering questions with quick response. I'm very happy with the repairs and that my vehicle was washed for pick up. I would definitely recommend others. More