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Classic Chevrolet Sugar Land

Sugar Land, TX

4.6
4,514 Reviews
LARGEST SELECTION OF CHEVROLET'S IN THE GREATER HOUSTON AREA AND BEYOND Here at Classic Elite Chevrolet Sugar Land, it is our mission to PROVIDE A WORLD CLASS automotive EXPERIENCE. We have a huge selection of both new and used vehicles. Our goal is to provide every customer with an exceptional buying and service experience and we have a body shop for all your repair needs. With competitive prices offered on every new and pre-owned model for sale on our lot, you won't find a reason to visit any other dealership.
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13115 Southwest Fwy

Sugar Land, TX

77478

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Showing 4,514 reviews

July 27, 2023

Classic Chevy Sugarland promised me a car that I had been on a waitlist for 2 years to receive, worked with a salesmen to preorder the car the day the preorder was made possible and waited for the order to b More

by amurray4
Recommend Dealer
No
Employees Worked With
Adela Serrata
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sebastian
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

We're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to us at (281) 491-9000 at your earliest convenience to discuss how we can turn your experience into a positive one.

Aug 14, 2023 -

amurray4 responded

You could turn my experience into a positive one by doing what you said you were going to do which is sell the 2024 ZL1 Collector's Edition Camaro to me which I was told I would receive if the dealershilp received an allocation for. I was also told that I was 1st on the waitlist to receive this car starting in October of 2021 which is when I first inquired about this vehicle. The rug was pulled out from under me when I was informed in June of 2023 that the dealership is getting an allocation for this car but the car is not coming to me even though I was 1st on a waitlist for 2 years to get this car.

Aug 14, 2023 -

amurray4 responded

I have multiple emails documenting the correspondence I've had with the dealership about the 2024 ZL1 dating back to October of 2021, again in 2022, and again in June of 2023 including placing a pre-order with my Classic Chevy salesman in early June 2023 showing all of the options that I wanted for the car. Both the Chevy Salesman and the director of New Car sales sounded surprised that this is how Classic was treating one of their best customer's of over 10+ years, yet they have offered no explanation as to how or why I'm not able to purchase the car I've waited over 2 years for.

July 27, 2023

Great service! In and out real fast! Answered every question I had with no problem More

by obeleeguevara2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2023

Customer service is always their number 1 priority. Service writer is up front on cost and time to do the job. More

by Miker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jones
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

Miker, we're happy you found our staff to be so supportive during your experience here at Classic Elite Chevrolet Sugar Land. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 26, 2023

i was in and out very quickly an they washed my car! Great, fast service! More

by llerma27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Classic Elite Chevrolet Sugar Land

July 26, 2023

Excelent people and real good service, the maintenance was so fast and quality thank you so much More

by julio1974araujo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!

July 26, 2023

It took three days for diagnosis and poor communication. I would not have it repaired there because it was already too long for diagnosis. More

by norma0614
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sanchez
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

Thank you for taking the time to leave us feedback about your experience with us. Please contact us at (281) 491-9000 when you have an opportunity, and we will be more than happy to try and turn your experience around.

July 26, 2023

Thank you Erik Lazo for your great service and knowledge! ! Well done please Keep it up More

by ziadmnajjar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Lazo
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

July 26, 2023

Explained everything detail, and was very helpful. Would recommend this dealership to my friends and family More

by bbell12005
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Valdez and Kelvin Brown
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Classic Elite Chevrolet Sugar Land and we hope to see you again soon!

July 26, 2023

The Service at Classic Chevrolet was exceptional. They took care of my issues very quickly. More

by butts196018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

We are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

July 26, 2023

Great customer service my sales man was garner Anderson and he did a great job More

by fsmontelongo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garner Anderson
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Classic Elite Chevrolet Sugar Land! If you have any further questions, please give us a call. We're always happy to help!

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