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Classic Chevrolet Sugar Land

Sugar Land, TX

4.6
4,511 Reviews
LARGEST SELECTION OF CHEVROLET'S IN THE GREATER HOUSTON AREA AND BEYOND Here at Classic Elite Chevrolet Sugar Land, it is our mission to PROVIDE A WORLD CLASS automotive EXPERIENCE. We have a huge selection of both new and used vehicles. Our goal is to provide every customer with an exceptional buying and service experience and we have a body shop for all your repair needs. With competitive prices offered on every new and pre-owned model for sale on our lot, you won't find a reason to visit any other dealership.
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13115 Southwest Fwy

Sugar Land, TX

77478

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Showing 4,511 reviews

July 25, 2023

Excellent service, wait time was minimal, service person was very friendly and on top of getting me taken care of More

by mfless350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff russie
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

Thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 25, 2023

Prompt and friendly Service Advisor who kept me informed even though it was a simple oil change. My first service visit and I will be back. More

by bsg0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2023

Terrible service. Employees were awful and have an issue with lying to customers when working on vehicles. More

by logan.mcatee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sanchez
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (281) 491-9000 so we can work towards a resolution.

July 24, 2023

I brought my truck in for a repair of the radio they kept at two days did absolutely nothing to it drove it 13 miles give it back to me with nothing fixed so they couldn’t do anything. The engineers were awa More

by friga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adela Serrata
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

Friga, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

July 24, 2023

As always the service department is just great and they take care of us. The only issue this time you had no loaner or rental cars as ours had to spent the night but even though we live 30 miles away we we More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert and Melissa
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

Jan, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 24, 2023

I have always received courteous service at Classic. Never had a problem finding out about my car. Sometimes there’s been a small delay, but on the whole I’ve been satisfied with my experiences in your More

by mjanewright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Classic Elite Chevrolet Sugar Land and we hope to see you again soon!

July 24, 2023

Process was easy and straight forward. Sales team communicated well and worked with us to ensure we got what we wanted. More

by jcmlenz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Classic Elite Chevrolet Sugar Land! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2023

MY EXPEREINCE WAS AWFUL. I ASKED SPECIALS OR PROMOTIONS, WAS NOT INFORMED. I ASKED ABOUT APPLYING MY GM REWARDS, RECEIVED NO RESPONSE. CUSTOMER SERVICE WAS AWFUL EXCEPT FOR M More

by braxye.mcgroary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MELISSA
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

We strive for 100% satisfaction, and we regret to find out that this was not the case. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 491-9000. We look forward to hearing from you.

July 24, 2023

Good costumer service and really nice person explaining everything about my truck needed and explained when is time for service More

by virgilio0578
Recommend Dealer
Yes
Employees Worked With
Carlos Rios
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

July 24, 2023

Fast and always professional. I will always go back for sales and future service. Thank you More

by jarrettlidell
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.

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