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Classic Ford Lincoln of Shelby
Shelby, NC
84 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 84 reviews
June 09, 2023
Sales rep helped me with purchasing the car I wanted , finance assisted me in getting a warranty with a low deductible, and parts and service gave me new key batteries and provided a new battery for the finance assisted me in getting a warranty with a low deductible, and parts and service gave me new key batteries and provided a new battery for the used car I was buying at no cost to me More
by Keith
Employees Worked With
Steve kritt, Burton little, and jaylen
Helpful May 29, 2023
Came to test drive an Explorer. Asked for a 6 cylinder. Instead of driving the one literally feet from us that we liked, the salesman brought a 4 cyl from the body shop? Why? It had Asked for a 6 cylinder. Instead of driving the one literally feet from us that we liked, the salesman brought a 4 cyl from the body shop? Why? It had dents and looked to be taken apart on the inside. The drivers door was broken. We were prepared to buy that day. Lost sale. Never going back. Who does that? Will be driving to see Randy today. More
by dbase
Employees Worked With
Not sure
May 05, 2023
This outfit does not know the meaning of service. They refuse to make arrangement for my warranty service. They know I have a brake booster pressure problem and have failed to repair it 3 times now. They refuse to make arrangement for my warranty service. They know I have a brake booster pressure problem and have failed to repair it 3 times now. More
by glencoras
Employees Worked With
Jessika Crisp, Brandon Byrum
December 03, 2022
Went in for service today and was happily surprised at the amount of time it took to finish my 10k service. The people were quite friendly and professional. the amount of time it took to finish my 10k service. The people were quite friendly and professional. More
by lragan
Employees Worked With
don't know names
December 02, 2022
Honestly best place I ever went to for maintenance or repair. Just a great experience with this dealership. Won't be going anywhere else for my truck needs. repair. Just a great experience with this dealership. Won't be going anywhere else for my truck needs. More
by Nckrayzie
Employees Worked With
Service
November 10, 2022
Traded a 2011 Cadillac DTS on a one owner, local, low mileage 2018 Cadillac CT6. While I was surprised to find the car at a Ford dealer, and although I would have liked a bit more for my trade, the CT6 w mileage 2018 Cadillac CT6. While I was surprised to find the car at a Ford dealer, and although I would have liked a bit more for my trade, the CT6 was in perfect condition at a great price so that after a little haggling I am very pleased with my purchase. The sales and finance reps were knowledgeable and very courteous. My six hour round trip was definitely worth it! More
by tankernav
Employees Worked With
Shay Huskey
November 01, 2022
The day of purchase was an extremely positive experience. Shay Huskey, Candena Fowler, Terrell Davis, and ODarius Hardin are very professional, and handled the transaction with utmost respect, and considerat Shay Huskey, Candena Fowler, Terrell Davis, and ODarius Hardin are very professional, and handled the transaction with utmost respect, and consideration. There had been a situation the day before with the GM, Tim. He was highly unprofessional with me, and nothing was ready upon my arrival at 5:30 on Friday, as I was told it would be. I’m a recent widow, 8 weeks at the time, which he was fully aware of. I didn’t expect special treatment, but I did feel that they didn’t follow through on what they told me would transpire. I ended up leaving the dealership on Friday, only to be confronted by Tim in the parking lot on where I was going. After waiting for 40 minutes in the dealership and nothing was being done because the vehicle was being detailed and inspected. I became upset and agitated. I currently have nerve compression in my spine, and have an 11th back surgery in my near future. This is why I wanted to have everything in place upon my arrival at the dealership. Tim did call my cell after I left apologizing and asking when I would return. I spoke with ODarius afterwards and explained that I wasn’t in the emotional mindset to return that evening that I’d see him the next day. Which he graciously accepted my explanation, and continued to apologize multiple times for the situation. Shay reached out the next day, and I did return to purchase the Ford Edge. The experience I had with her, Kandi in finance, and phone conversation with Terrell went extremely well, as a purchase of this magnitude should be. I can’t thank everyone enough for making a bad situation the day before a pleasant experience for me when I went back the next day. When in any type of position that people work with the public I personally feel that people skills are a must. I didn’t expect special treatment, but I did expect respect, and simple consideration for my physical situation, hence me wanting things in order prior to my arrival. In the end it was a wonderful experience. I do hope that Tim gets some basic training from the dealership on how to treat potential buyers. Manners, and respect do not cost a penny, and definitely go a long way. More
by Mikeybaby63
Employees Worked With
Shay Huskey, Candena Fowler, ODarius Hardin, Terrell Davis
