Classic Toyota of Wilkesboro

I have read ratings on this place and I have to say that as far as my wife and I are concerned right now we are happy with the way we were treated. Now that is not to say that when we take our Toyota Sienna as far as my wife and I are concerned right now we are happy with the way we were treated. Now that is not to say that when we take our Toyota Sienna van in for service we will feel the same way, but for now we are happy. We drove 45 minutes from home to go here and we were not disappointed either. I went and bought a jeep from Frank Myers in Winston-Salem NC and was treated like dirt and the whole process took half a day (another story). We went to Victory and wanted to look at what they had. Once the process to get approved, test drive, and eventually sign on the line was about a 3 hour deal, but it went by quickly. Clinton has numerous customer service awards, and it shows. The finance guy Justin Johnson was friendly and helpful as well although needs to slow down explaining things..lol. Our van they did not have on the lot so Clinton contacted a dealership in SC who had it. He told me that he would have it delivered to our home the next day which impressed me. He called me the next day and told me that due to some past experiences that the delership no longer could do that and that we would have to pick it up there. Of course I and my wife especially was dissappointed but oh well we now needed to figure out a way to get it. Clinton told me to hold on and that he would get back to me. He and the manager talked it over and he called back and said that he would be able to deliver it to my wife's workplace where she was at! WOW talk about customer service! Thanks Guys! The manager over the dealership was friendly from what little I spoke with him. Anyway I would reccommend this dealership, and I hope that their service department is what the sales department is when my time comes up to service our van. NO complaints here, and kudos to Clinton Blevins! More

Drove an hour to look at a car advertised online. The car was used, low miles, but a descent price. The car was beat to xxxx! All kind of scratches on the bumper, the front bumper was almost falling of car was used, low miles, but a descent price. The car was beat to xxxx! All kind of scratches on the bumper, the front bumper was almost falling off, the car was missing a fog light! When asked if the cars cosmetic problems would be taken care of the reply was "No, the car is sold as is" When asked how much would they take off the price for the damages the reply was "Nothing, it has already been priced low enough" But they were happy to sell me a new car. When I informed them that a new car was not in my budget, they wanted to show me how I could afford it. They bought back a monthly payment 100.00 over my maxim budget. I explained we would be going over to Wilkes Nissan because they had a used Toyota same make and model as the one I was interested in the sales manager replied "Why would you buy your eggs at an apple store? Be careful, I wouldn't buy any Toyota from a Nissan place." Needless to say, I bought the Toyota at the Nissan place because 1-They gave me a GREAT DEAL and 2-They were not xxxxxxxx. More

Victory Toyota just plain SUCKS! We had a specific car that we wanted, which they sourced from Rock Hill, SC. Everything was going well till the car showed up approx. 3 hours late with about 1,200 more m that we wanted, which they sourced from Rock Hill, SC. Everything was going well till the car showed up approx. 3 hours late with about 1,200 more miles on the odo than we were told it had! The owner was the only person that we could reason with and he did try to make things right, so we bought the van as promissed and he threw in a few extras to make us feel better. Absolutely love the car, but the dealership is filled with a bunch of low-life swindlers that just want the sale and nothing else! The Sales Manager (Reza), is a total A0hole who has no people skills at all. That is to say he has no skill in dealing with someone who understands that he is a cheat! Enough about the sales side, on to the Service Department... We have had trouble 3 times already with service work that is supposed to be covered by the included 2 year Toyota Maintenance Plan. Each time we have brought the car in for it's recommended service they want to charge us additional fees and the owner has to get involved. I just took the car in on Saturday for the 10,000 recommended service and was told I would have to pay $28.00 more for the stuff that wasn't covered. I went to find someone that would understand that our car is covered by the maintenance plan and eventually the service was completed, (in about 2 hours!),or so I thought! It seems the Service Manager didn't think the tires needed to be rotated because he "measured them", so they weren't touched! It is now Thursday and the tires still haven't been rotated even after one of the sales guys told my wife 2 times that he "would call her in the morning to schedule a time to pick up the car and get the tires sorted..." What a load of BS! I'm surprised people are not standing in line to punch a few of these guys in the face every morning! I WILL NEVER PURCHASE ANOTHER CAR HERE AND ADVISE ANYONE ELSE TO SHOP ELSEWHERE! More

My husband & I test drove a "trac" car (demo) on 12/11/09. It had 5400 mi. We asked Mary Byrd (sales) if the lifetime warranty & lifetime oil changes applied to this car & she confirmed that it did. 12/11/09. It had 5400 mi. We asked Mary Byrd (sales) if the lifetime warranty & lifetime oil changes applied to this car & she confirmed that it did. We actually took the car home that night and agreed to bring it back to Victory Toyota on Sat. (12/12/09), in which we would make a decision to buy the car. When we took the car back, we asked Mary to give us a price on a brand new Prius w/ zero mi., in which she did. We contemplated and finally made an offer, which they accepted & my husband asked her twice if the lifetime warranty & oil changes applied, in which she agreed. My husband even made the statement that that is what "sold" us on that particular car & we would have probably bought a new car if it hadn't applied to this car. We signed some paperwork, then Mary goes next door to another office and we hear the guy yell "What did you do?? That was the price with $1500 down... How are we going to get out of that???"-- In which, we heard Mary reply "that's the price that you agreed on!" (We never even spoke of any money down, it was strictly negotiating the price of the car). Mary came back a few moments later and asked us to walk over to her manager's office. We signed more paperwork, then he started explaining that this car has 5400 miles on it and it does not qualify for lifetime warranty & oil changes (because "5000 miles is the cut off"). He never showed us a policy on this, but would not sell us the car w/ just the lifetime oil changes (as we were willing to negotiate to that extent). They offered the oil changes at their cost ($800+ for so many years..), but we informed them that we weren't paying any more money than what we had agreed to pay on the car. Mr. Gene Miller (sales manager) did not confront Mary or ask her why she had misinformed us, nor did he apologize for the miscommunication. We walked out of there without purchasing a car. We have not received any follow-up phone calls from this dealership. More

BUYER BEWARE. My experience with this dealership has BUYER BEWARE. My experience with this dealership has been horrific. After 5 minutes of talking to a sales associate we had agreed on a price for BUYER BEWARE. My experience with this dealership has been horrific. After 5 minutes of talking to a sales associate we had agreed on a price for a new camry. I gave him my fax number and he promised to send me the offer in a few hours. No offer came. Turns out... they had just sold the car I wanted. But they have the same car in a different color. I'll just need to wait a few hours for the fax. No offer came. Turns out... they are all out of the carS I wanted! Imagine that, no new base Camry LE 2009s on the whole lot. Had a few friends call in and spoke to other sales associates... the cars were on the lot. Turns out... that somehow both my friends were rerouted to the dealer in Chesapeake, VA and spoke to associates in VA who were a little confused about the inventory in N. Wilkesboro... b/c recently Victory Toyota has been selling so many cars! Checked the internet site, the same cars were available. Had a friend in N. Wilkesboro check the lot and do you know what?! Base model Camry LEs were right there! Called the front desk at N. Wilkesboro and had the secretary tell me that both associates my friends called worked at the N. Wilkesboro dealership. Turns out... The fine folks at N. Wilkesboro are liars. And not the typical car dealership "you are getting the price!" type. This man lied to me for > 5 days straight and each lie became increasingly outlandish and fantastic. I even tried to let him off the hook easy by reminding him that I knew he was the middleman (a sales associate not the manager) and he still refused to budge on anything he said and at one point confronted me and yelled at me "are you calling me a liar!?" More