Classic Volkswagen
Mentor, OH
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I had an exceptional experience at Classic Volkswagen and with Hector as our salesperson. We were traveling from out of town to purchase our used Atlas at this dealership and Hector went out of his way to en with Hector as our salesperson. We were traveling from out of town to purchase our used Atlas at this dealership and Hector went out of his way to ensure we had a good experience. He even went so far as to send us an extra key and replace a minor defect on a used car that I was not pleased with. I would drive 2+ hours again to purchase a car from this dealership. More
The facility is very clean. Everyone is very kind and friendly without pressuring. I’ve purchased my last 2 cars from Classic. Wouldn’t go anywhere else for my VW! Everyone is very kind and friendly without pressuring. I’ve purchased my last 2 cars from Classic. Wouldn’t go anywhere else for my VW! More
Salesperson was very knowledgeable and helpful. Dealership resolved any issues quickly and fairly. Would recommend them to friends and family Dealership resolved any issues quickly and fairly. Would recommend them to friends and family More
Everyone here was excellent to work with, and they even held a hard to find vehicle a few days for me as I couldn’t make it in until today. Absolutely recommend! held a hard to find vehicle a few days for me as I couldn’t make it in until today. Absolutely recommend! More
About 3 weeks ago, we purchased a used vehicle at Classic Volkswagen and Jennifer Wilson was our sales girl. She was just excellent in every way and thoroughly explained everything to my wife and I, so we co Volkswagen and Jennifer Wilson was our sales girl. She was just excellent in every way and thoroughly explained everything to my wife and I, so we could understand it all. She's very kind, compassionate and understanding. Unfortunately, that vehicle that a problem that couldn't be easily rectified, so yesterday, she gave us 100% of what we paid for it, towards a much newer and much nicer vehicle! Now, that's what we call customer service and excellent sales ethics! A HUGE thanks also to Chris, Pete, Mike and all of the others at CV! We love Jen and love Classic Volkswagen! Not only got a beautiful, but made several new friends! It doesn't get any better than that! More
My wife and I went to Classic Volkswagen today to tentatively look at one of their used vehicles. Jen Wilson was our sales girl. We just can not say enough good about her! She was just plain excellen tentatively look at one of their used vehicles. Jen Wilson was our sales girl. We just can not say enough good about her! She was just plain excellent! She was kind, compassionate and understanding, explained everything to us and was a true gem. And yes, we did buy the vehicle....thanks Jen and also a huge thanks to Chris, the finance manager! More
Both Tom and Mike were extremely helpful. They were were professional, knowledgeable, and personable. They answered our questions and concerns. It made leasing a vehicle during these challenging times painl professional, knowledgeable, and personable. They answered our questions and concerns. It made leasing a vehicle during these challenging times painless. More
Jennifer was fantastic to work with at Classic VW. She was both amiable and knowledgeable. Easy to chat with, and made us feel at ease at the dealership. She understood our needs and priorities, and was was both amiable and knowledgeable. Easy to chat with, and made us feel at ease at the dealership. She understood our needs and priorities, and was both patient and willing to take us out on multiple test drives. It was such a pleasant experience that I had to come online and give her 5 stars...we will be referring anybody searching for a vehicle to consider giving her a visit at VW. More
Great service from start to finish!! Definitely will be back! I will also recommend Tom Kirschstein to anyone looking to buy a Volkswagen! He was so easy to work with. back! I will also recommend Tom Kirschstein to anyone looking to buy a Volkswagen! He was so easy to work with. More