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Classic Volkswagen
Mentor, OH
280 Reviews
Classic Volkswagen got its start in 1980 and ever since we first opened our doors we have remained dedicated to exceeding your expectations. In fact, from the moment you walk into Classic Volkswagen you’ll notice that we aren’t like any other dealership in the area. Our easy-going environment makes it easy to browse at your leisure without any pressure. Most importantly, there are no gimmicks or complicated shopping processes at Classic Volkswagen. We streamline everything so you can find exactly what you’re looking for quickly without the hassle.
Since the first Volkswagen made its debut, the brand has continued to be recognized for its innovation and high quality standards. Every Volkswagen is built to the highest factory standards and the result is a true precision machine. These are some of the many reasons why we are so proud to stand beside the Volkswagen brand. In fact, we carry the full lineup of vehicles, including the Tiguan, Jetta and Passat. The Volkswagen lineup has so much to offer and there is so much to choose from!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 280 reviews
June 29, 2026
The overall experience of leasing a new vehicle at Classic goes so smoothly. My salesman, Sean Palko, was extremely helpful and personable as he walked me through the whole process. This is the thir Classic goes so smoothly. My salesman, Sean Palko, was extremely helpful and personable as he walked me through the whole process. This is the third vehicle that my wife and I have leased from Classic and Sean Palko. More
by AT2VET
Verified Customer
June 22, 2026
Service was prompt, Employees pleasant . .Classic Charging 504.00$ to change out a simple battery=terrible. My last Volkswagen and trip Thank you .Classic Charging 504.00$ to change out a simple battery=terrible. My last Volkswagen and trip Thank you More
by efinnegan
Employees Worked With
June 21, 2026
Fantastic experience. Great communication. No surprises. Matt R. had everything ready to go so the process was smooth and expedient. Thank you Classic VW team! Great communication. No surprises. Matt R. had everything ready to go so the process was smooth and expedient. Thank you Classic VW team! More
by MATTBEE0
Employees Worked With
Matt Rodio
June 20, 2026
Jay and Emily are always super friendly and makes my service experience top tier. I won't go to any other dealer. So thankful to have them! I also want to shout out the lube tech team- Jamir and Luka, t service experience top tier. I won't go to any other dealer. So thankful to have them! I also want to shout out the lube tech team- Jamir and Luka, they are fantastic! More
by emilymaltry
June 19, 2026
Poor customer service. I waited in the customer waiting area and they never came to tell me my car was done, they sent me an email! Every other person that was waiting wa I waited in the customer waiting area and they never came to tell me my car was done, they sent me an email! Every other person that was waiting was personally told their car was ready. Why would you send an email I asked to speak with the used car manager. I was there for over 90 minutes. He never stopped to see me. When I asked the service department about it they sluffed it off and said oh well. I wanted him to look at my car while I was there to see what I could get for it. They also never washed my car. Have never been to a dealer for service that didn't wash it. More
by phylhayes
June 18, 2026
Thank you for making the time to reprogram our new key when we didn’t make an appointment, and needed help quickly!! when we didn’t make an appointment, and needed help quickly!! More
by rebeccarose66
June 16, 2026
I could not be happier with the service I was given. When I called to make an appointment they were able to get me in right away and getting a loaner was not an issue. They gave me an estimate on when When I called to make an appointment they were able to get me in right away and getting a loaner was not an issue. They gave me an estimate on when it would take to finish and they still got done ahead of time. This is service I have never experienced before. More
by 76clark
Employees Worked With
Mark Potokar
