So to start this was my first dealership to work with me alone. I have had help with my dad in the past so i was pretty on nerves when i first went in. No one helped us when we were looking on the lot. we went into the dealership to get help. This is when we first encountered Gina. She was very nice and advised that she wasnt a sales man but would help us get into a car. We drove what i was looking for then she said why dont you look at the step above, as we did i feel in love with something that was out of my league. We got credit info and i said we would talk about it. We went back up there 3 days later, due to an emergency in the hospital. They sold all the vehicles except 2 that we were looking for. they both were black. I was not a fan but i was ok with the decision and decided to keep my loyalty with them since they were so nice at first. Gina was no longer around due to her own personal reasons so i had to deal with 3 men. They first were not going to give me the internet price and then finally broke down. The car was in the repair shop due to a sticker not coming off correctly and had to fix it so i did not see it until friday. so this is going on a week. My dad was going to cosign for me and we were going to go through my bank, since that is who i have done business with on my previous car. They advise they would need to have him show up in person due to a special pad he would need to sign. My dads time is not something to work with since he works 7 days a week, so after they told us multiple times he would have to come up here my dad made plans with his work. I signed the paper work on Friday after about a few hrs of waiting for someone to finally help me. my dad comes up here and signs without even an explanation to what he is signing, which hes purchased alot of cars and they way they were acting was a little standoffish. They were pushing their financing down my throat the day before, but when i found my bank was going to finance me at a completely lower rate there was no way i could pass it up. The paper work did not get to my bank until Monday afternoon, after my bank called and then had to call me to see what was going on. no one was calling her back or even wanting to speak with her. After she got the information she advised they were charging me over price and the warranty they added was too much and she could get one at a lower rate. I emailed over the information to gary and said we need to take off the warranty and be at a price point or we would go somewhere else. He again pushes his financing and i said no i will not do that with the lower rate from my bank. I drove up there and asked if he can fedex the paper work to my dad this time because he can not come up here. he now said that would be no problem. He sends the paper work fedex and my dad takes it up to the bank to make sure its where we need to be at. they added tinting on to the price, i did not ask to have it on but was listed as what we were owning. we were 600 dollars difference to what was asked by my bank and myself when we stated we can go to this price and that price is what the value of the car was so after ttl were noted we needed to be on point. He again forced his financing down my throat and at this point i was done. I stated if you can not give us this at the price we need to be i will bring the car back up there after i get off work. This was a total of 2 weeks 1 week of actually driving and being in limbo with paperwork and such. I did not enjoy the car because of the stress it was causing and was done with it. No way did they try to work with me on taking off the tinting, they were being rude towards myself, my family and the bank that has helped me out when i needed it. I am a loyal customer and i felt like i was being used. My partner called as spoke with gina who had no clue as to the issues that were going on. she called her back and said well she said she was done if i even try to get 300 knocked off i would have to go over my bosses head to do that. She wasnt even willing to help me after she stated she was going to get me into the car period, because she didn't do that before calling back and said sorry. I drove the car, after 400 miles of my own driving and 200 they lied about what was posted on the internet, apparently they do not update the internet for days so good luck on when u get into a vehicle there. i took that car back refused to walk into the dealership, as i was hurt by these people i trusted, and they walked the car 2 times and we left. They then tried to bash my dad and my bank to my partner like they wanted to get a rouse out of them but she ended with i dont know the conversation i was not there. None of these people spoke with my dad and only 1 person spoke with my bank lady, these people had no right to take judgement on someone they never spoke with. After we left there we went to Don Davis and got into a vehicle the same as we drove for a week, and it was the color i wanted. There was more options there because they are number 1 selling in texas and maybe nationwide. I would never ever recommend anyone to go to auto nation they will take you for all you have take the time and do the research, it was a great learning experience for me but would not recommend anyone to go through that. One stop shop is Don Davis not AutoNation/Bankston.
Research when you go car shopping and do not go with what they have there are options out there they may not have because they are not number 1.
Oh and they will tell you this special pad will need to be signed, which is total crap i signed on no special pad and their lies will not end there.... do not trust what the manager states because clearly other dealerships, which i called, are able to work with anyone out of town by fedex/ups. total crap. they will waste more time out of you and anyone who is helping you to get into a vehicle...... NO SPECIAL PADS AT DON DAVIS