Jaylen Malone
Jaylen Malone at Metro Nissan of Dallas

Jaylen Malone

Service Advisor

Metro Nissan of Dallas

4707 Lyndon B Johnson Fwy
Dallas, TX 75244

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4.9
26 Reviews
4.9

26 Reviews

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26 Reviews of Jaylen Malone

June 21, 2026

Dealership Rating
Employee Rating

Jaylen was very friendly and professional. He gave the information I needed and completed the service I came in for. I did not have an appointment but was serviced quickly. More

by pmav2207
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 21, 2026

Metro Nissan of Dallas responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 19, 2026

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Great customer service experience, timely delivery, updates during maintenance, went above and beyond. Will continue to rerurn More

by SHANE.STEWART
Service Price Transparency
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Recommend Dealer
Yes
Jun 19, 2026

Metro Nissan of Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Metro Nissan of Dallas.

June 17, 2026

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Employee Rating

I have a 2016 Murano and a newly purchased 2025 Murano. The 2016 was overdue for service. The service rep was great- Daniel answered our questions. Now the 2016 has new brake pads and there was a non- issu More

by Findhelp411
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 17, 2026

Metro Nissan of Dallas responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

June 11, 2026

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John was great to work with along with the whole team. Very easy to work with and enjoyable to work with as well. More

by irsproblem2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Montgomery

Jun 11, 2026

Metro Nissan of Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jun 12, 2026

Metro Nissan of Dallas responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

June 09, 2026

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I’ve been leasing at this specific dealership since 2021 & the guys are awesome, very helpful & accommodating. More

by Giezel Lababit
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Metro Nissan of Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 08, 2026

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Employee Rating

Jovi was great from start to finish, addressed all my concerns and was patient while I decided on the additional services needed. Jovi also went above and beyond to help get an issue resolved the next da More

by brittanyjevans7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jovian Gomez

Jun 08, 2026

Metro Nissan of Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jun 09, 2026

Metro Nissan of Dallas responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 07, 2026

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Employee Rating

Jaylen was very knowledgeable and kept me informed of the status of my vehicle while being serviced. he was not overwhelming with the communication. More

by DTW0920
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 07, 2026

Metro Nissan of Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 25, 2026

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Employee Rating

Friendly staff, great service, caring customer with drinks, coffee, snacks available, comfortable, clean waiting area . More

by chavacana43
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 25, 2026

Metro Nissan of Dallas responded

Thank you for noting our friendly team and the comfortable waiting area during your Nissan Kicks service. It’s wonderful to know the refreshments and attentive care made your visit pleasant. Jaylen thanks you for sharing your experience.

May 17, 2026

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Employee Rating

Jaylen Malone did a great job! He was a real pro, very knowledgeable! He's a great service advisor. More

by BENOJJACOB7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2026

Metro Nissan of Dallas responded

Hello, thank you for sharing your feedback. We’re thrilled Jaylen provided such professional and knowledgeable service on your Nissan Altima. We appreciate your kind words and look forward to helping you again.

May 16, 2026

Dealership Rating
Employee Rating

This dealership treats me like family including help me understand the issue with my car that needs to be resolved like change air and cabin filters More

by tiffanilake86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2026

Metro Nissan of Dallas responded

Thank you for choosing Metro Nissan of Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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