Jaylen Malone

Metro Nissan is a dependable dealership and they have a quality service department. I appreciate their attention to appointment scheduling and waiting time. I had an excellent service advisor, Jaylen Malon quality service department. I appreciate their attention to appointment scheduling and waiting time. I had an excellent service advisor, Jaylen Malone, who was very helpful to me with maintenance questions and scheduling for my vehicle. I appreciate his attention to the details. Thank you very much! More

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Great every-time I come they get me in and out. I am grateful their service I am grateful their service More

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This by far has to be the worse dealership. I decided to give Metro a chance since it was closer to where I live. I usually go to Trophy Nissan but due to all the construction on LBJ I decided I decided to give Metro a chance since it was closer to where I live. I usually go to Trophy Nissan but due to all the construction on LBJ I decided I’m not dealing with all of that traffic. I bought a 2023 Nissan Rogue certified pre owned, 12/19/25 not knowing I had actually bought a lemon. I’ve had more problems with that car than I did in all of the 10 years I had my 2016 Altima. But I did buy a used car but I didn’t think I would have so many problems this soon though. My main issue is the service department, every time I’m there and I’ve been there so many times in the past 8 months, I’m there anywhere from 2-3.5 hours for simple oil changes and other repairs. This last week I had to come there 3x’s the communication is terrible the advisors never update you on the status of your vehicle, you literally have to hunt them down for an update, wait times are ridiculous. Despite having a appointment which was at 9:30am I sat there waiting until 1:00pm for the advisor to finally tell me that I needed a part which needed to be ordered and they were waiting on a call back from Nissan. So you mean to tell me that my car has been sitting back there all this time and according to the video I received, I’m assuming that you knew I needed a part around 10:30am. Because that’s the time I receive the text. Nobody comes to update me, so I’m thinking they are fixing my car all this time but I that wasn’t the case, they let me sit there all that time and not once come to me to tell me, I had to go look for them. This dealership just totally drains me and from this point on I’ll just have to go back to Trophy. More

by Dimediva Verified Customer Verified Customer

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This was hands down an amazing experience, I recommend all people to.metro Nissan sales and service, they've taken care of me multiple times and I look forward to using them in the future! all people to.metro Nissan sales and service, they've taken care of me multiple times and I look forward to using them in the future! More

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Quick and easy service. Knowledgeable and friendly customer service as well. Thank you metro Nissan! Knowledgeable and friendly customer service as well. Thank you metro Nissan! More

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It wasn’t always easy to reach someone in service, but the people I did work with, Jaylen and Daisy were great. the people I did work with, Jaylen and Daisy were great. More

by NAN3WG Verified Customer Verified Customer

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Appointment scheduled when I needed it, staff was professional and courteous, work done in a timely manner, information on condition of car and suggestions on future work that may be needed. professional and courteous, work done in a timely manner, information on condition of car and suggestions on future work that may be needed. More

by JAMES_WARREN69 Verified Customer Verified Customer

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Good services and excellent good good good god good good good good good good good good good good good good More

by pramod529 Verified Customer Verified Customer

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Jaylen provided plenty of information and proper maintenance for my car. Jaylen listened and answered all of my questions. maintenance for my car. Jaylen listened and answered all of my questions. More

by ERWINBIGE Verified Customer Verified Customer

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My go to service dealership! Always so efficient and do everything they can to get me out as quick as possible. Always so efficient and do everything they can to get me out as quick as possible. More

by Courtney Verified Customer Verified Customer

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