Jovian Gomez

I didn't interact much with the individual that brought my paper work. I parked my car while the cars in front of me, in each line, were talking to a service member. I went in to drop off my belongings, wh my paper work. I parked my car while the cars in front of me, in each line, were talking to a service member. I went in to drop off my belongings, when I came back out, everyone was still assisting customers but I was skipped. I asked a gentleman sitting down in a gray shirt could he help me, he stated one of the others would help me. I mentioned how I had been skipped and he still didn't assist. He simply got up and looked to see if the other were busy. I stated "I just need an oil change. I was skipped when I went to put my belongings down. Can you please tell one of them I just need an oil change?", and I advised I had a meeting starting in a few moments I needed to prepare for. After about 7-10 minutes, the service gentleman came in, I identified my car, he advised of the service specials, I advised of my package, he took my signature, and that was my only interaction with him. When I was advised my car was ready by another gentleman, I got in my car and drove to the next light. Immediately the oil change notification came on in my car. This is the SECOND time my settings were not reset after an oil change. Luckily, this time I hadn't gotten to far. I turned around and pulled back up into the service area, I said "excuse me" to someone in a black shirt, from my car, and was immediately dismissed and advised someone would be with me. Jaylen came around the corner and saw the look on my face and asked how he could help. He reset my notifications in my car. He was also the person who reset it last visit and had a talk with service about not putting items back in my glove compartment; following a service that required my wheel lock. I switched over to Metro from Lewisville to give it a chance. I am EXTREMELY disappointed with the service so far. I will start going back to Lewisville for service and will never purchase a car from Metro anymore! More

by k_mill07 Verified Customer Verified Customer

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Experience here after coming multiple times for the same issue has been extremely infuriating and has wasted so much of my time. I believe I’ve spent around two whole days here with something that should’ve issue has been extremely infuriating and has wasted so much of my time. I believe I’ve spent around two whole days here with something that should’ve been a simple fix, but was never even fixed at all. I will tell everyone I know with a Nissan to NEVER come here as the service is terrible and regard for customers time is nonexistent. More

by SOPHIEGRACE33 Verified Customer Verified Customer

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Jovian, this young man was on point with excellent customer service. Jovian highlighted all the items that I will be bringing back my SUV for more services. customer service. Jovian highlighted all the items that I will be bringing back my SUV for more services. More

by ksessions48 Verified Customer Verified Customer

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The service rep, Jaylen, went above and beyond to make sure my car was taken care of and that it was handled in a timely manor. I have been coming to this dealership for several years and with the new m sure my car was taken care of and that it was handled in a timely manor. I have been coming to this dealership for several years and with the new management the staff and quality of service has More

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les agradezco mucho a estas personas por estaba necesitando un auto y lo hicieron posible y muy rápido necesitando un auto y lo hicieron posible y muy rápido More

by deibysjas22 Verified Customer Verified Customer

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Great customer service experience, timely delivery, updates during maintenance, went above and beyond. Will continue to rerurn updates during maintenance, went above and beyond. Will continue to rerurn More

by SHANE.STEWART Verified Customer Verified Customer

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I have a 2016 Murano and a newly purchased 2025 Murano. The 2016 was overdue for service. The service rep was great- Daniel answered our questions. Now the 2016 has new brake pads and there was a non- issu The 2016 was overdue for service. The service rep was great- Daniel answered our questions. Now the 2016 has new brake pads and there was a non- issue with the air conditioner ( another repair shop told us it needed a very expensive new part! I’m very pleased with the service from Metro Nissan! More

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I’ve been leasing at this specific dealership since 2021 & the guys are awesome, very helpful & accommodating. & the guys are awesome, very helpful & accommodating. More

by Giezel Lababit Verified Customer Verified Customer

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Jovi was great from start to finish, addressed all my concerns and was patient while I decided on the additional services needed. Jovi also went above and beyond to help get an issue resolved the next da concerns and was patient while I decided on the additional services needed. Jovi also went above and beyond to help get an issue resolved the next day upon my return. More

by brittanyjevans7 Verified Customer Verified Customer

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Great location with friendly staff. We appreciate Jovi taking time to explain what was going on with the car and taking the extra step of personally picking up after services were compl We appreciate Jovi taking time to explain what was going on with the car and taking the extra step of personally picking up after services were completed. More

by nllemons Verified Customer Verified Customer

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