Clay Cooley Nissan

0 stars Before anyone from Clay Cooley responds to this review telling me to contact them, don’t. I already did. I called. I left messages. I emailed General Manager Roland Lynn, the Service Manager, an review telling me to contact them, don’t. I already did. I called. I left messages. I emailed General Manager Roland Lynn, the Service Manager, and the Service Advisor. It has been over two months, and not one of them has responded. No phone call. No email. No follow-up. That’s called ghosting a customer. My 2023 Nissan Rogue has been through a blown engine, transmission mounts replaced twice, motor mounts replaced, fuel injectors replaced, multiple recalls, and approximately 45 days in the shop. Right before my family moved from Texas to Pennsylvania, Clay Cooley replaced the fuel injectors. We picked the vehicle up, drove across the country, and the very next day after arriving in Pittsburgh, the power steering rack failed. After everything this vehicle has been through, I reached out to dealership management looking for answers and accountability. Instead, I got silence. What makes this even worse is that I now live in Pennsylvania. I can’t just drive back to the dealership and walk into someone’s office. Email and phone calls were my only way of contacting management, and they chose not to respond. I still have every email. A dealership doesn’t have to have all the answers, but completely ignoring a customer after a blown engine, repeated repairs, recalls, and thousands of dollars in expenses is unacceptable. The vehicle has been a nightmare, but being ignored by management after everything that happened tells me exactly how much Clay Cooley values its customers after the sale. More

Great experience! He got the deal done even though I was nervous he definitely did not disappoint. He got the deal done even though I was nervous he definitely did not disappoint. More

He made it happen. Mr Make it Happen. It was a fast and easy process. Mr Make it Happen. It was a fast and easy process. More

If you’re looking for a seamless car-buying experience, go see Ed. I just picked up my 2026 Nissan Sentra, and I couldn’t be happier with how smoothly everything went. Ed was incredibly efficient he respe go see Ed. I just picked up my 2026 Nissan Sentra, and I couldn’t be happier with how smoothly everything went. Ed was incredibly efficient he respected my time and managed to get me through the entire process and out the door in record time. It’s rare to find a salesperson who is that quick and professional without making you feel rushed. More

Was very helpful a very nice guy helped me in every area that he could help me. I will refer to him. that he could help me. I will refer to him. More

This guy was rude and very unprofessional to my wife, I was in another part of the building at the. My wife was visibly upset and wanted to back out the deal. This guy really needs some training on his cus was in another part of the building at the. My wife was visibly upset and wanted to back out the deal. This guy really needs some training on his customer service skills, especially towards women. More

BJ was very professional and helpful at his job. He kept me very informed throughout the process. I will be returning. He kept me very informed throughout the process. I will be returning. More

The way they worked with me and made sure I drove away in a car was phenomenal they wanted me to leave happy and I did what a great team to work with Thank you so much for caring and making it happen a car was phenomenal they wanted me to leave happy and I did what a great team to work with Thank you so much for caring and making it happen More

I do not understand the policy that they have but I was told one thing and given a different response and so I give up on this department. told one thing and given a different response and so I give up on this department. More

Professional concern for their customers! Worked with me in a timely manner. Recommend them to others Worked with me in a timely manner. Recommend them to others More