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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
971 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 971 reviews

November 25, 2024

Great Job from the service rep and will return next week for other services needed. Thanks More

by Bishop JL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Nov 28, 2024 -

Clay Cooley Nissan responded

Hello Bishop Jl, Thank you for your kind words about our service representative! We're thrilled to hear that you had a great experience and that you'll be returning next week for additional services. Your satisfaction is our top priority, and we look forward to assisting you again soon. Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 25, 2024

This time it was up to par. There has recently been another time we were not given any notice of anything, & wasted an entire Saturday, which made us very angry, being it was th More

by Dottie
Recommend Dealer
Yes
Employees Worked With
Leonel Aguilar was name on paperwork, Shane Holcomb
Report | Print
Nov 27, 2024 -

Clay Cooley Nissan responded

Hello Dottie, Thank you for your feedback. We’re glad to hear that this time met your expectations, but we sincerely apologize for the prior experience where you were left without notice and wasted an entire Saturday. We understand how frustrating it can be, especially when it's your only day away from work. Your input is invaluable, and we are committed to improving our communication to ensure a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 25, 2024

Marcus found me the used vehicle my wife and I needed to transport her easily without having to disassemble her mobility scooter several times for each trip. If only Nissan still made small courier vans. More

by Erik.temesi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Minnieweather, Shane Holcomb
Report | Print
Nov 27, 2024 -

Clay Cooley Nissan responded

Hello Erik.temesi, Thank you for your feedback. We’re glad to hear that Marcus was able to help you find a used vehicle that meets your needs for transporting your wife's mobility scooter. We strive to provide excellent service and are pleased that you recommend both our dealership and Marcus. While Nissan may not produce small courier vans anymore, we appreciate your insights and will continue to look for options that can assist our customers better. Your satisfaction is important to us, and we hope to serve you again in the future. Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 24, 2024

Was willing to drive 3 hours for a great deal! Thanks to Juan and Wayne working with my situation More

by Steph
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Lindsey
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Nov 26, 2024 -

Clay Cooley Nissan responded

Hello Steph, Thank you for taking the time to share your experience! We're thrilled to hear that Juan and Wayne were able to assist you and make your three-hour drive worthwhile. Your satisfaction is our top priority, and we're glad you found a great deal with us. We appreciate your support and look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 24, 2024

Encontré el Kicks Perfecto en Clay Cooley Nissan Dallas! La atención al cliente fue excelente, gracias Juan Gonzalez y su manager por la ayuda. More

by Sandra Renteria
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Clay Cooley Nissan responded

Hello Sandra Renteria, ¡Gracias por compartir tu experiencia positiva en Clay Cooley Nissan Dallas! Nos alegra saber que encontraste el Kicks perfecto y que la atención al cliente fue excelente. Agradecemos a Juan Gonzalez y su manager por brindar la ayuda necesaria. Tu satisfacción es nuestra prioridad, y esperamos verte nuevamente pronto. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 24, 2024

The service was excellent as always. I have been a member of Clay Cooley Nissan for about 6 years and they always provide great Customer Service, whenever I need my car serviced :) More

by yorkjaiden1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Nov 26, 2024 -

Clay Cooley Nissan responded

Hello Yorkjaiden1015, Thank you for your kind words! We're thrilled to hear that you've been a loyal member of Clay Cooley Nissan for six years and consistently receive excellent service. Our team is dedicated to providing great customer service, and it's wonderful to know we meet your expectations every time you need your car serviced. We appreciate your continued trust in us and look forward to serving you for many more years to come! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 24, 2024

Alexis were friendly, as was the rest of the staff no complaints thank you all . More

by GEOSMITH2024
Recommend Dealer
Yes
Employees Worked With
Blane Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Rosales
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Nov 26, 2024 -

Clay Cooley Nissan responded

Hello Geosmith2024, Thank you for your kind words about Alexis and our staff. We're delighted to hear that you found them friendly and that your experience was positive. Your feedback is greatly appreciated, and it motivates our team to continue providing excellent service. We look forward to welcoming you back soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 23, 2024

Provides excellent service to my vehicle at fair prices, staff attentive to my vehicle's needs, informative. More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Shane Holcomb
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Nov 26, 2024 -

Clay Cooley Nissan responded

Hello Terri, Thank you for your kind words about our service! We’re thrilled to hear that you found our prices fair and our staff attentive to your vehicle's needs. Providing informative and exceptional service is our priority, and your feedback reinforces our commitment. We look forward to continuing to meet your vehicle's needs in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 23, 2024

Bad car make loud noises scammy people even one of the employees said and I quote “we are all degenerates here” took it to get it fixed only this they fixed was nothing made me pay for nothing worst ever More

by jvallejowove23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Washington, Shane Holcomb
Report | Print
Nov 26, 2024 -

Clay Cooley Nissan responded

Hello Jvallejowove23, thank you for taking the time to leave us feedback about your experience with us. It’s concerning to learn that you felt our service was inadequate and that you encountered issues with your vehicle. We strive for professionalism and transparency, and it's troubling to hear comments suggesting otherwise. Your feedback is invaluable, and we'll address this internally to ensure it doesn’t happen again. Please reach out directly so we can assist you further and work towards a resolution. Clay Cooley Nissan

November 22, 2024

Shane was efficient and informative about the work on my car. He also made me aware of any changes made to the original work we discussed. More

by jaa2445austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Nov 25, 2024 -

Clay Cooley Nissan responded

Hello Jaa2445austin, Thank you for your positive feedback! We're glad to hear that Shane was efficient and informative regarding the work on your car. Communication is key, and we appreciate that he kept you updated on any changes made to the original work discussed. Your satisfaction is our priority, and we're here to assist you with any further needs. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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