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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
932 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 932 reviews

August 17, 2024

Shernericka Williams was very helpful and friendly knowledgeable went above and beyond to help us get into the vehicle we wanted we would highly recommend her and this dealershipTo as many people as w More

by Jerryapplin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shernericka
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Aug 19, 2024 -

Clay Cooley Nissan responded

Hello Jerryapplin, thank you for your kind words and this wonderful review about your experience with Shernericka! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 17, 2024

Don’t understand why I had to pay for a oil change with rewards points More

by SWEETSOLLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fredrick Duncan
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Aug 18, 2024 -

Clay Cooley Nissan responded

Hello Sweetsollie, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Clay Cooley Nissan

August 17, 2024

Ninna did great Job. She always was kind and respectful she explains clearly everything about the suv. More

by cazm701216
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nina Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Weinberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ninna. .
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Aug 19, 2024 -

Clay Cooley Nissan responded

Cazm701216, We're so glad that Ninna was able to go above and beyond your expectations! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 16, 2024

Leo is the best and it didn’t take long. he explained everything to me. Ask for Leo when you go look for your car More

by rachel413.rf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leonardo Barbosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Clay Cooley Nissan responded

Hello Rachel413.rf, Thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience with Leo! If you have any further questions, please don't hesitate to reach out! Have a great day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 16, 2024

Technician skimped on oil change. Never checked a problem tire, almost got stranded with flat More

by KAPONY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kj
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Aug 18, 2024 -

Clay Cooley Nissan responded

Hello Kapony2, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Clay Cooley Nissan

August 16, 2024

I was greeted with a smile and impressed with the service in a timely manner. Great customer service and I will definitely be back. Thank you More

by james.booker65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Minnweather, David Washington
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Aug 18, 2024 -

Clay Cooley Nissan responded

Hello James.booker65, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy we could meet your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 16, 2024

Customer service is consistently outstanding and exceeds my expectation each time. I have always been impressed with respect and professionalism . More

by RF7884
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Aug 17, 2024 -

Clay Cooley Nissan responded

Hello Rf7884, we're so glad that we were able to go above and beyond your expectations! We are so happy to read such a great review about Clay Cooley Nissan! Thank you so much for your high 5-star rating! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 15, 2024

It went spectacular salesman Marcus was awesome ! !! Sam in the Finance Department was very polite, accurate and had us in and out in no time flat with a nice vehicle for our grandson Clay Cooley my h More

by sm6065946
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus, Sam Rushing
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Aug 16, 2024 -

Clay Cooley Nissan responded

Hello Sm6065946, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy Marcus could meet your expectations! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan. Your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Clay Cooley Nissan

August 15, 2024

I was in the shop due to a recall. Service technician Leo was not helpful at all. Horrible customer service. Told him i had Transmission issues and he did not care he just avoided me More

by DETTOR01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service technician
Report | Print
Aug 16, 2024 -

Clay Cooley Nissan responded

Dettor01, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Clay Cooley Nissan

August 15, 2024

My service advisor, Brodris Vernund, was the absolute sweetest and easy going person! I just moved to the DFW area and was extremely confused and hesitant coming into such a huge dealership and he gave m More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brodris Vernund M (Service Advisor 1002094)
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Aug 16, 2024 -

Clay Cooley Nissan responded

Hello T, we are very happy Brodris Vernund provided you with such a positive experience! Your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you. We can't wait to see you again, have a great day. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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